[paul_g]

Originally Posted by unkJE

Both Perpetual and Subscription licenses with an Active Plan are still eligible:

https://avid.secure.force.com/pkb/ar...e-HEAT-License

Q: Who is eligible for the Avid Complete Plug-in Bundle and HEAT?
A: Since October of 2021, customers who have an active Pro Tools Subscription or Pro Tools | Ultimate Subscription are eligible as well as Pro Tools & Pro Tools | Ultimate Perpetual customers with active Software Updates + Support Plan.


Check “Available Licenses” in the latest version of iLok License Manager
If necessary, drag license to your iLok, right-click on it and select “Synchronize”


You may need to close an iLok Cloud Session:
https://avid.secure.force.com/pkb/ar...iLok-Cloud-FAQ
Q: Why can't I move my license from iLok Cloud to my iLok?
A: If a Cloud Session is currently open, you will need to Close Your Cloud Session or switch to Managed Mode to then activate the licenses to physical iLoks. If using Automatic Mode, a new Cloud Session can be opened after activating licenses to iLoks to then allocate the remaining available licenses to iLok Cloud.

Manual/Automatic iLok Cloud License Activation
https://avid.secure.force.com/pkb/ar...nse-Activation

Automatic or Managed Mode – info at the bottom of the page here:
https://ilok-com.s3.amazonaws.com/iLokCloud.pdf

Bingo - Thank you - Right click on your I-lok and select synchronize.