Quote:
Originally Posted by Tweakhead
wow. is that a subscription from which you cannot unsubscribe ?
you can't make this stuff up.
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I do not think it even is on subscription. I think it is still perpetual but the support person does not even understand the difference. All of my license say perpetual. That's what is bothering me, why do they keep saying the latest one is subscription which was suppose to be the reinstatement. I will probably end up having to phone them on Monday because they do not understand anything about their own business. Their support team is utterly useless. I think that they see Perpetual with auto renew turned on as a subscription but it is not. Subscription means you do not get to keep the product [rental] and perpetual means you keep it [mortgage] but their support team have no idea what the difference is. But I really want them to confirm that the last reinstatement I bought yesterday has not turned my perpetual into a rental subscription but it is an impossible task when even they do not know what the difference is.