[Premo]

2 days typically but it's the holidays so could be longer. Did you get the auto response email and your reference number provided at submission?

The real issue here is that you bought those plug-ins off eBay and when you get licenses 'dropped' into your account from any eBay user regardless if they are authorized Digi dealer then you are not the official registered owner in Digi's eyes. Actually most companies work this way if you've ever dealt with other software venders. Spectrasonics told me this same info just last week.

You need to be aware that if you didn't register the plug-ins through Digi that you don't qualify for the upgrades. You need to activate plug-ins on their site or have a sales receipt from an actual Digi dealer faxed to Digi Customer Service to register them.

Another common example (unrelated to your issue but good to know) is if someone buys a used Digi system off ebay and with it comes a bundle of software licenses. You can do the transfer of owner ship through Digi and put the hardware in your name but those software licenses always belong only to the original owner (this is very common in audio industry). So if any changes are made to those plug-ins or compatibilty updates are released you don't qualify for those new plug-ins.

So long story short, I doubt you qualify for those plug-ins you want.