[cpp_music]

I think I didn't tick the "Enable autorenew" button in my profile. I am not log in to the account often and I am not aware of that. In previous years, I think just happened I logged in to the my account and noticed the expire warning so I renewed my subscription on time. However, as I experienced this time, normally the system will give you same extra to renew and continue the subscription, for my situation now, it just that the support has taken more than a month to find out the problem. Thats I thoughts anyway.