If you are running an 'N' version of Windows 10, you will need to install the Windows Media Feature Pack for Windows N before Pro Tools will run.
You should be able to look in System Information to find out the version of Windows you are running. The Media Feature packs are build specific, so you will have to hunt around on the Microsoft site to find the one you need.
This may not be the version you need, but it will give you an idea of what to look for.
Media Feature Pack for Windows 10 N