[Bhang]

First of all thank you for all of your advice. I truly appreciate all of the help and I come back here and re-read each post to make sure I have tried every option.

Unfortunately no luck so far but an update to what else I have tried:
I retried deleting both Pro Tools and Ilok using AppCleaner.
I re-synced the ilok manager before running Pro Tools for the first time.
I tried moving my license to the cloud. I tried de-activating.
Hopefully Avid will reply soon and help me get back up and running.
Finger crossed.