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Old 11-02-2021, 04:39 PM
Darryl Ramm Darryl Ramm is offline
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Join Date: Nov 2010
Location: USA
Posts: 19,657
Default Re: unable to trash preferences

There is better documentation of what to do provided by Avid in the usual place.... the Optimization and Troubleshooting guides. But not so easy to find.

A mass of information: https://avid.secure.force.com/pkb/ar...oting/en367983

What you want is in here: https://avid.secure.force.com/pkb/ar...ide#delete_pro in the section titled "Delete Pro Tools Databases and Preferences".

And you should have read that guide as part of optimizing your system properly, if not then have a read.
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