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Old 01-19-2021, 09:01 PM
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unkJE unkJE is offline
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Join Date: Dec 2011
Location: Adelaide, Australia
Posts: 2,975
Default Re: Registration problem

If you can see your current Ultimate license in Avid>My Products, you should be able to “Extend current Subscription or Perpetual Support plan by 1 year” - (option 3b) – as described here:

https://avid.secure.force.com/pkb/ar...n-Registration

If you’re selecting the purple button “Extend my existing Pro Tools by one year – view options” and nothing is happening, Avid’s Kyle Splittgerber can fix this for you – hopefully tomorrow, as it’s about 9pm in CA right now (and about 6am in France!)
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