Quote:
Originally Posted by sunburst79
I beleive its option three on the menu for hardware issues. Of the 2-3-4 times I have ever had to call Digi or Avid I was never charged.
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That is correct - repairs can choose option '3', which is free but
only for a repair. If any diagnosis or troubleshooting is needed you'll be directed back to the standard support number which requires an ASC.
In the U.S. you can call 650.731.6100 and choose the option '3' to order a replacement volume pot. It's under $10 for the part, plus $10 for standard shipping or $25 for expedited shipping.
European and Asia Pacific customers should contact their dealer or an ARC in their area to order a replacement part. Prices in those areas will vary depending on the location and dealer or ARC representing that area.