Re: Digi Customer Service
Mark, one thing I've learned at Sweetwater is that Digidesign is #1 when it comes to supporting and taking care of their clients. I once had a client that took delivery of his new ProToolsMIX3 system with a Control24 about 5pm or so on a Thursday night.... the Control24 had a problem that somehow we missed in our installation, setup, and testing. Digidesign sent him a brand new one OVERNIGHT at their expense late in the day! We were both blown away. I would have sent him the replacment myself, but we were out of stock.... They are one of the few companies that really "get it".
|