[nsureit]

***RESOLVED***IT WAS THE FIREWALL!!!***

Just received my new MTRX Studio. After making all connections and installing software, the MTRX does not show up in DADman Device List.

*Dell laptop, Win 10, i9, 32GB ram; connected to external HDX card via TB3
*MRTX connected to external HDX card, both Digilink ports; 8 outboard
preamps connected via DB25 to analog in 1-8, outboard EQ and compressor
connected via DB25 to analog in/out 9-16
*Dell & MTRX connected to Gigabit PoE hub (cat6 cable from hub to MTRX),
all lights flashing on hub and on MTRX Dante port 1; ethernet2 is
successfully communicating with an external WD NAS backup drive.
*Dante Virtual Sound Card running: ASIO, 8x8, 6ms, Ethernet2, 1Gbs
*IP addresses are: Dell ethernet2 port 169.254.206.28/submask 255.255.0.0,
MTRX 169.254.42.48/submask ???
*Ethernet2 port on Dell and MTRX IP set to Automatic; no other ports are
enabled on Dell
*Dante Controller can see MTRX and Dante Virtual Soundcard (Dell Laptop),
sync is green; when I stop VSC, the Dell Laptop disappears from Dante
Controller
*Dante Via can see MTRX when I open it
*routing subscribed (green check marks): VSC Dell channels 1-8
routed to MTRX channels 1-8 on both transmitter and receiver. I'm not sure
if this is right routing
*Pro Tools Ultimate 2021.3.1, opened a session, Hardware Engine shows
MTRX Port 1 and Port 2, but I can't click identify (grayed out); Playback
Engine = HDX, 1024 samples, 256 voices; I/O correctly defaults to 64
channels from MTRX
*Pro Tools playback engine drop down can see Dante Virtual Soundcard
(x64)
*Microphone connected to Analog input 1, signal is seen on front of MTRX
*When I play Pro Tools session, all appears normal, signals on all tracks,
output routed properly to Play 1-2, but no sound, no playback signal on
front of MTRX; no microphone signal on record enabled track in Pro Tools

In summary, I think everything is connected correctly, as the MTRX is recognized by Dante Controller, Dante Virtual Soundcard, Dante Via, gigabit hub, microphone shows a signal on channel 1 on front of MTRX - lights are blinking everywhere! But, MTRX does not appear on DADman screen after refresh, nor does any other device. Signals go into MTRX, but that's where it stops; no signals going out from MTRX to Pro Tools or monitors. I have done hard reset of the MTRX, uninstalled and reinstalled all the software, tried various static IP addresses for Dell and MTRX, but no joy. I have read the appropriate sections of the installation and operating manuals, searched the DUC, watched videos, etc.

I have an active case set up with AVID tech support, #04184792. However, any assistance here on DUC would be greatly appreciated. I'm hoping it's because of simple operator error.

Thank you in advance to all the fine folks here on the DUC.

-Nick