[EddieJones]

Unfortunately, Avid were supplied with a batch of memory chips that were used in Docks over the past year or more. Of the Docks shipped in the past 2 years we are seeing a few with the failed chip. This is currently a small percentage. A recall wouldn't make sense and disrupt many more customers(unnecessarily), and it would delay the few users that do have the issue. Again, I'm sorry this happened, we didn't do it intentionally, we didn't know they were going to fail, and have a system in place to get this sorted for anyone that experiences this.