Quote:
Originally Posted by EddieJones
Sorry about this. Please open a ticket with Avid or if its very new contact your dealer.
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Avid must know which serial numbers are affected. It's not good enough to say "Sorry about this" and then expect the consumer to go through all the hassle of return and repair.
Why don't Avid do a recall? Is it because of the cost involved? Why put this burden of time, cost and repair on the customer? Is it because at least the company makes the sale before the fault is addressed?
A responsible company who respect their customers would recall a faulty product before the sale.