Quote:
Originally Posted by Ben Jenssen
You know this is a user forum, right? Not a place to communicate with Avid?
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You are correct in that the DUC is a user forum, and most of the product forums are that way. But I(The Control Surfaces Product Manager) have found it a great place for me personally to help customers and try and avoid having to spend time going through support. It also gets features and bugs into the system 10x faster. I do it in my spare time though so if we are sick or on holiday replies can be delayed.