You've already moved ahead onto better troubleshooting give there is no device showing up.
But to be clear
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Originally Posted by PhilipKapadia
The Zoom r16 is an AISO interface... However, I believe it's quite an old interface nowadays.
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That was not the question. The question is were you actually using that ASIO driver for that interface. It's easy for Pro Tools to seemingly start up with the wrong interface and if you have ASIO4All installed Pro Tools can access devices via their WDM (not ASIO) driver. And when you mention things like large latency that can be a sign that is happening. And this is why to double check what interface Pro Tools is actually using as the playback engine, which you did so it's not using ASIO4ALL. But if that is installed and you don't need it I would uninstall it, sometimes 3rd party software include ASIO4ALL without making it super obvious. Never just assume that Pro Tools will always pick the correct playback engine, another thing in looking at the playback engine list is to see all the interface options shown, checking that there is hopefully only one entry for a device, if there are multiple you need to understand what is going on.
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Could it be a compatibility thing with this driver (which I belive as I say might be a bit old) and the latest version of ProTools?
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This is unlikely, cannot ever say for sure, but it's unlikely. ASIO pretty much is ASIO, unless there is a bug in a driver things tends to work, it can be prone to some glitches around interpretations about some subtle parts of the ASIO standard, but an ASIO application generally just works with an interface with an ASIO driver.
We now know it's likely nothing to do with Pro Tools and is a driver/driver install issue. You might only see issues with Pro Tools in cases like this because Pro Tools is the only app using ASIO. But that does not mean it's a Pro Tools problem. Unfortunately you've probably wasted time messing around with stuff when you needed to focus on the driver.
A quick look over people complaining on the internet about driver install issues gives the impression that Zoom has more than it's share, but that might be an unfair conclusion. You are getting great advice here from folks, but if you end up still stuck you might get help from Zoom support or look on Zoom forums for help. And if anything an "older driver" might raise suspicion it might have a harder time installing on say the latest Windows 10 or 11... not so much that an old driver will have problems with any ASIO app.