[mlange]

We've got a different Transfer Of Ownership dilemma: we've just been told by Avid licensing that we CANNOT transfer the ownership of our Avid Carbon hardware interface that's properly registered in the studio's Avid Master Account. As per support's directions, our initial TOO form was submitted back on 11/22/21.

We're NOT trying to transfer any PT software subscriptions or licenses - just the Carbon hardware.

We have an ASC case, but this has been going on for many days. The overseas support folks want to help, but to no avail. I'm quite familiar with the TOO process from private equipment sales going back into the '90s, but this all seems odd.

Can anyone on the forum help?

Thanks in advance!