View Single Post
  #2  
Old 10-03-2022, 03:09 PM
Xensori Xensori is offline
Member
 
Join Date: May 2017
Location: Nashville
Posts: 17
Default Re: PACE QT Platform plugin error when launching Pro Tools

Solved, thanks for Katie from iLok support. Here is what iLok support gave me:
--------
Please use the following steps to resolve this issue:
  • Uninstall PACE License Support Win64.
  • Delete the following folders if they still exist:
    - C:\Program Files (x86)\Common Files\PACE\iLokDriverPackages
    - C:\Program Files (x86)\Common Files\PACE\Proxy
    - C:\Program Files (x86)\iLok License Manager
  • Restart Windows.
  • ​Reinstall License Support Windows 64-bit from iLok.com.
    Let me know if the issue persists.
---------
I did the above, except there was also a Services directory here that I deleted in the Common Files\PACE\ directory, using Admin permissions. I had to initiate a stop on the PACE service first. Maybe this wasn't necessary. The proxy directory required Admin permissions as well.

This sounds like a defect in the uninstaller, so I asked about a defect. At least, for now, this solution is now on the Googles if someone else intersects this demon. Wordle McTurtle.
__________________
ADK Windows 10 / RME / ATH M50s

Pro Tools Shortcuts App for iOS and Android
Reply With Quote