Hi welcome to DUC.
Just to make sure the current firmware version showing in the front panel menus is 1.x right?
The upgrades are unfortunately broken:
https://avid.secure.force.com/pkb/ar...ssage/en422359
Try and see following those instructions, I cannot remember, you *might* need somebody from Avid to help reset your firmware upgrade license. If so you can try filing a free licensing related incident with Avid support, if you get an incident number post it here. But ideally jeffro from Avid will notice this post.