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Search: Posts Made By: MCorbin
Forum: Pro Tools HDX & HD Native Systems (Mac) 06-22-2022, 07:01 PM
Replies: 40
Views: 2,399
Posted By MCorbin
Re: Sonnet Echo 3 Chasis not Recognized my Mac Studio/PT

Hi everyone... Thank you for your diligence on this... we're able to reproduce the error as well as provide a workaround. We're actively working with Engineering & QA to resolve the issue. Please...
Forum: Pro Tools | MTRX & MTRX Studio 06-09-2022, 06:17 AM
Replies: 10
Views: 670
Posted By MCorbin
Re: DADman for macOS Ver. 5.6.2 build 13b

Hey all

We've just not completed running it through our testing yet. Generally speaking it should be fine, just be aware that you may hit issues we are unaware of yet.

We were able to get lots...
Forum: Pro Tools | Carbon 05-09-2022, 07:33 AM
Replies: 29
Views: 1,836
Posted By MCorbin
Re: Used Carbon hardware without software

Yes, you still have the PT Parachute license, it has just been rebranded in line with the Tiers release. Everything mentioned before is still valid.
Forum: Pro Tools | Carbon 05-02-2022, 09:54 AM
Replies: 6
Views: 595
Posted By MCorbin
Re: Pro Tools Carbon and Mac mini M1 having Communication Issues- please any help

USB C will not pass AVB, you need AVB qualified TB3 adapters.

So either connect directly to the mac via Ethernet, or via a tested TB3 adapter from the page below.
...
Forum: Pro Tools | Carbon 05-02-2022, 09:51 AM
Replies: 2
Views: 369
Posted By MCorbin
Re: New Carbon and Melodyne Essentials included?

FWIW, we have it documented here...

https://avid.secure.force.com/pkb/articles/en_US/how_to/Melodyne-plugin-licensing

Glad you licensed Melodyne!
Forum: Pro Tools | Carbon 04-28-2022, 03:23 PM
Replies: 7
Views: 570
Posted By MCorbin
Re: Does the new 20221.4 update fix the loosing I/O setting bug

Yep, that was it!!! Thanks for the patience Kevin!

m
Forum: Pro Tools HDX & HD Native Systems (Mac) 04-25-2022, 07:17 AM
Replies: 40
Views: 3,121
Posted By MCorbin
Re: New DAD interfaces

Just a friendly reminder that there is no need to be concerned about MTRX lifespan at this stage. It is a fantastic box with lots of life ahead of it.

With all of the connections already available...
Forum: Pro Tools | Carbon 04-20-2022, 07:49 AM
Replies: 46
Views: 3,924
Posted By MCorbin
Re: More Carbon Sync Issues...Must Get Solved...

It is scooped and actively being worked on by developers. Delay Compensation issues are complex and it does not look like this one will make the next release. It is marked as a critical issue and is...
Forum: Pro Tools | Carbon 04-20-2022, 07:12 AM
Replies: 6
Views: 670
Posted By MCorbin
Re: Questions on Carbon

We will transfer the Pro Tools Subscription with Carbon hardware, they should be kept together.

The seller would need to fill out a Transfer of Ownership form with their information, you would...
Forum: Avid S1, S3, Dock and Control App 04-07-2022, 01:29 PM
Replies: 18
Views: 1,489
Posted By MCorbin
Re: Cannot update Dock Firmware?!!

Hey guys

If you are having issues updating the firmware, can you please start a case online so we can help determine if it is the hardware or environmental?
...
Forum: Pro Tools HDX & HD Native Systems (Mac) 04-05-2022, 07:52 AM
Replies: 33
Views: 2,345
Posted By MCorbin
Re: Bad times with Mac Studio, HDN, and aurora 16

If you have a TB3 hard drive or other TB3 device with two ports, you can try this in lieu of a hub/dock.

In our testing we have anecdotally seen another instance that is similar. The odd...
Forum: Pro Tools | Carbon 03-31-2022, 10:42 AM
Replies: 29
Views: 1,836
Posted By MCorbin
Re: Used Carbon hardware without software

Hey Mark

Thanks for the case number, it was very helpful. In this instance since the original owner choose to extend an existing license, much like you have, there is no software to transfer...
Forum: Pro Tools | Carbon 03-31-2022, 10:16 AM
Replies: 46
Views: 3,924
Posted By MCorbin
Re: More Carbon Sync Issues...Must Get Solved...

Thanks as always for being polite and vocal.

I've pulled the priority up on this bug so it can be addressed a bit sooner.

m
Forum: Pro Tools HDX & HD Native Systems (Mac) 03-31-2022, 10:15 AM
Replies: 6
Views: 297
Posted By MCorbin
Re: Sonnet Echo 3 Desktop power cable + AVID HDX power cable *together* ok?

The cables come with the HDX card. It's not uncommon for customers moving from a Mac with PCI slots to a chassis to not have tucked the power cables away for a rainy day.

That being said, you can...
Forum: Pro Tools | Carbon 03-30-2022, 09:56 AM
Replies: 29
Views: 1,836
Posted By MCorbin
Re: Used Carbon hardware without software

We will not separate the software from the hardware, they are intended to work together.

If you sell/transfer Carbon to another person, we will transfer the hardware and software.

Wickett......
Forum: Pro Tools | MTRX & MTRX Studio 03-30-2022, 09:46 AM
Replies: 6
Views: 802
Posted By MCorbin
Re: MTRX Studio Front panel lights gone out

There may just be a loose cable internally. Let me take a look to see if this is something that a user can access and reseat.

m
Forum: Pro Tools | Carbon 03-29-2022, 06:55 AM
Replies: 29
Views: 1,836
Posted By MCorbin
Re: Used Carbon hardware without software

Please work with the reseller and Avid to complete a Transfer of Ownership. Carbon really SHOULD be resold with the plugins and Pro Tools Subscription that it shipped with.
...
Forum: Pro Tools | Sync X & SYNC HD 03-22-2022, 07:40 AM
Replies: 2
Views: 1,076
Posted By MCorbin
Re: Sync hd Problem / flashes

You might try to update the firmware from DigiTest, otherwise you may need to open up a support case and consider an RMA repair or exchange.

m
Forum: Avid S1, S3, Dock and Control App 03-22-2022, 07:39 AM
Replies: 3
Views: 327
Posted By MCorbin
Re: network/internet problems.

Try changing the Service Order of the network connections so your internet connection is at the top of the list and your Eucon connection is second.

System Prefs --> Network
Click the Gear...
Forum: Pro Tools HDX & HD Native Systems (Mac) 03-22-2022, 07:34 AM
Replies: 8
Views: 622
Posted By MCorbin
Re: HDX Thunderbolt Chassis and HD Native

There is a known Apple issue on Big Sur loading the HD Driver that may be contributing to the issue. We've just released support on Monterey 12.3 where the issue is resolved. You can see some of the...
Forum: Avid S1, S3, Dock and Control App 03-18-2022, 07:25 AM
Replies: 7
Views: 541
Posted By MCorbin
Re: s1 fader replacement

Ha! Glad it fixed it! Liquid spills wouldn't be covered under a contract though....I keep my coffee on a separate table so WHEN I spill, it's just a mess and not a disaster ;-)
Forum: Pro Tools HDX & HD Native Systems (Mac) 03-14-2022, 12:44 PM
Replies: 12
Views: 1,204
Posted By MCorbin
Re: UAD update knocks out HDX driver

This is a known Big Sur issue. You can download a script to help install/reinstall the HD Driver kernel in the KB below. Apple will not fix the issue in Big Sur.
...
Forum: Pro Tools | Carbon 03-10-2022, 07:25 AM
Replies: 73
Views: 5,205
Posted By MCorbin
Re: Carbon - How to renew? Perpetual or subscription?

After the 10th, it will flip to a perpetual license. Once it's in a perpetual state, it'll loose anything associated with the subscription... things like the Avid Complete Plugin Bundle, HEAT, &...
Forum: Pro Tools | Carbon 03-08-2022, 08:46 AM
Replies: 73
Views: 5,205
Posted By MCorbin
Re: Carbon - How to renew? Perpetual or subscription?

Mellotronik

Can you verify that your Subscription license no longer works? I see that it says expired both in MyAvid and in iLok. You are in a "grace" period where your Subscription should STILL...
Forum: Pro Tools | Carbon 03-07-2022, 05:15 AM
Replies: 1
Views: 271
Posted By MCorbin
Re: can I use Carbon to stream

This is beyond the current capabilities of Carbon.... but stay tuned.
Showing results 1 to 25 of 120

 
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