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Search: Posts Made By: EddieJones
Forum: Artist Series Yesterday, 10:08 AM
Replies: 7
Views: 218
Posted By EddieJones
Re: Avid Artist Mix loosing connection when in touch mode

Try this to see if the touch stays on in test mode https://avid.secure.force.com/pkb/articles/en_US/troubleshooting/en413911#:~:text=To%20put%20the%20surface%20into,the%20unit%20into%20test%20mode.
Forum: Artist Series 07-02-2022, 07:31 AM
Replies: 10
Views: 4,060
Posted By EddieJones
Re: Artist display turns blank after every single reboot

First download and install EUCON 2022.4 as there have been many fixes since 2020. Then make sure the Mix shows up in EuControl and you have dragged it over to the my list(the displays should turn...
Forum: Artist Series 07-01-2022, 01:33 PM
Replies: 5
Views: 232
Posted By EddieJones
Re: Artist Mix and MacBook Pro M1 Connection Issue

Is this on a DHCP network(Router) or direct connection (169.x.x.x)?

If you turn on the surface and left it for 10+ mins does it finally show up?

Download the Discovery App (Bonjour) and see if...
Forum: Artist Series 06-30-2022, 04:33 PM
Replies: 24
Views: 765
Posted By EddieJones
Re: Artist Mix native M! Mac Logic Pro X support

Thats the correct installer and all that should be checked is EuControl Software. Our Installer guy says that the installer is being disallowed to copy the files, that's why we suggested an...
Forum: Artist Series 06-30-2022, 09:45 AM
Replies: 5
Views: 232
Posted By EddieJones
Re: Artist Mix and MacBook Pro M1 Connection Issue

and how does it then lose connection?
Forum: Avid S1, S3, Dock and Control App 06-27-2022, 05:18 PM
Replies: 18
Views: 794
Posted By EddieJones
Forum: Avid S1, S3, Dock and Control App 06-27-2022, 05:17 PM
Replies: 18
Views: 794
Posted By EddieJones
Re: EuCon - Key Commands - Not Working

Right after focusing on the text App and sending the A, can you collect the logs and send to me?
Forum: Avid S1, S3, Dock and Control App 06-27-2022, 04:55 PM
Replies: 18
Views: 794
Posted By EddieJones
Re: EuCon - Key Commands - Not Working

There should be MClient and EuControl in the accessibility settings?
Forum: Avid S1, S3, Dock and Control App 06-27-2022, 03:44 PM
Replies: 18
Views: 794
Posted By EddieJones
Re: EuCon - Key Commands - Not Working

And you have tried to see if even the most basic key will get through to a text App ?
Forum: Artist Series 06-27-2022, 12:14 PM
Replies: 24
Views: 765
Posted By EddieJones
Re: Artist Mix native M! Mac Logic Pro X support

Do you have any Antivirus software running? It looks like from the logs that the install files are not being allowed to be copied.
Forum: Artist Series 06-27-2022, 10:31 AM
Replies: 24
Views: 765
Posted By EddieJones
Re: Artist Mix native M! Mac Logic Pro X support

I'll ask the installer guy to look at this log. Why are you installing both the External WS and EuControl? Can you try with just EuControl.
Forum: Avid S1, S3, Dock and Control App 06-27-2022, 10:14 AM
Replies: 66
Views: 5,375
Posted By EddieJones
Re: EuControl & Mac Studio

Do you have the case number?
Forum: Avid S4/S6 06-20-2022, 10:44 AM
Replies: 16
Views: 1,343
Posted By EddieJones
Re: Network periodic transmit error

There are many things that can cause a network error, so each issue/system should be treated independently. It's not a single bug.


Older MTMs (with M10 or M40 written between the softkeys)...
Forum: Avid S4/S6 06-20-2022, 10:16 AM
Replies: 6
Views: 277
Posted By EddieJones
Re: 2022.4-Assignable knob question

Its a good idea (for things like pan and fader) Hard to implement for Inserts etc. I'll look into it
Forum: Avid S4/S6 06-20-2022, 10:13 AM
Replies: 9
Views: 3,266
Posted By EddieJones
Re: Expand Zones and Display Modules

Sorry this is taking longer than expected. Its our case number GWSW-13905 so I can keep track.
Forum: Avid S1, S3, Dock and Control App 06-20-2022, 10:03 AM
Replies: 1
Views: 161
Posted By EddieJones
Re: S1 soft key to acces Cubase Quickcontrol

One thing we could do quite easily is automatically go into Channel mode like we do with EQ and DYN knobs. Would that help?
Forum: Avid S1, S3, Dock and Control App 06-20-2022, 09:52 AM
Replies: 66
Views: 5,375
Posted By EddieJones
Re: EuControl & Mac Studio

Support is incorrect. Can someone please point me to who said this at Avid?

If it's not working then it's a bug, and we need to fix it. FYI We have been tracking some crashes of Avid Control and...
Forum: Avid S1, S3, Dock and Control App 06-09-2022, 12:41 PM
Replies: 2
Views: 243
Posted By EddieJones
Re: Sending MIDI from EuCon Devices

No easy way to do this unfortunately, sorry
Forum: Avid S1, S3, Dock and Control App 06-09-2022, 12:38 PM
Replies: 1
Views: 172
Posted By EddieJones
Re: Eucon don't remember my S3+Dock

Sounds like a corrupt file or something. Run the EUCON Installer and select remove all App and remove all prefs. Restart and reinstall.
Forum: Avid S1, S3, Dock and Control App 06-09-2022, 12:37 PM
Replies: 1
Views: 253
Posted By EddieJones
Re: Control App oddities

Can you post an image or two
Forum: Avid S1, S3, Dock and Control App 06-09-2022, 12:33 PM
Replies: 18
Views: 1,489
Posted By EddieJones
Re: Cannot update Dock Firmware?!!

Please read the post from Avid just before yours....
Forum: Avid S1, S3, Dock and Control App 06-09-2022, 12:26 PM
Replies: 1
Views: 209
Posted By EddieJones
Re: Missing Sends details on control App

This has been an elusive bug....if you can see what you did just before it might help us find it
Forum: Avid S1, S3, Dock and Control App 06-09-2022, 12:17 PM
Replies: 2
Views: 256
Posted By EddieJones
Re: Plugin keeps closing

Look at the pref on the general tab in EuControl that control this. The user guide will help too.
Forum: System 5 06-01-2022, 10:11 AM
Replies: 1
Views: 557
Posted By EddieJones
Re: is S5 compatible with Avid control and ipad Dock use?

No, they are completely different EUCON versions and wont work together, sorry
Forum: Avid S1, S3, Dock and Control App 05-24-2022, 07:33 AM
Replies: 4
Views: 229
Posted By EddieJones
Re: Dock Footpedal for Talkback in DADman

Sounds like a bug, I'll get QA to look into it.
Showing results 1 to 25 of 500

 
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