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Search: Posts Made By: raw
Forum: Pro Tools 01-09-2024, 05:15 PM
Replies: 15
Views: 1,226
Posted By raw
Re: Avid Link 2023.11 crashing when installing certain Sonic Drop packages

Hi Marianna

Thanks, I have uploaded a log file to case # 04737692.

Cheers
Rich
Forum: Pro Tools 12-07-2023, 05:23 PM
Replies: 15
Views: 1,226
Posted By raw
Resolved: Avid Link 2023.11 crashing when installing certain Sonic Drop packages

Resolved and this issue has been fixed and the fix will be in our next release
----------------------
Hi

Avid Link 2023.11 crashes when I try to install certain Sonic Drop packages e.g. Brutal...
Forum: Pro Tools | MTRX & MTRX Studio 03-17-2023, 02:43 PM
Replies: 2
Views: 704
Posted By raw
Forum: Pro Tools | MTRX & MTRX Studio 03-16-2023, 05:20 PM
Replies: 2
Views: 704
Posted By raw
MTRX Studio - max 5 DADman monitor sources in Avid Control app?

Hi

It appears that the Avid Control app has a limit of 5 (max) monitor sources from MTRX Studio. If I create e.g. 6 CR monitor profile sources in DADman, only the first 5 appear in the MON section...
Forum: Pro Tools | MTRX & MTRX Studio 01-24-2022, 08:09 PM
Replies: 8
Views: 1,479
Posted By raw
Forum: Pro Tools | MTRX & MTRX Studio 01-24-2022, 06:25 PM
Replies: 8
Views: 1,479
Posted By raw
Re: DADman/MTRX Studio sample rate, Avid Control monitoring issues

> Disconnect Loop Sync and take a BNC from box A Word out to Box B Word in. Set Box A to Sync = Internal and Box B to Sync = Word Clock.

Thanks. Sync is working consistently when MTRX Studios are...
Forum: Pro Tools | MTRX & MTRX Studio 01-24-2022, 03:49 PM
Replies: 8
Views: 1,479
Posted By raw
Re: DADman/MTRX Studio sample rate, Avid Control monitoring issues

Hi Jeff

> I would not recommend auto-launching DADman when your computer boots. You can certainly have the proper .dms and .dmprof files automatically load when launching DADman - but ensure that...
Forum: Pro Tools | MTRX & MTRX Studio 01-24-2022, 02:47 PM
Replies: 8
Views: 1,479
Posted By raw
Re: DADman/MTRX Studio sample rate, Avid Control monitoring issues

Hi Jeff

Thanks for responding and helping.

> Are you running EUCON, Dante and WAN all on the same NIC?

The Mac is running EUCON and Dante over a single common NIC connected to the Cisco...
Forum: Pro Tools | MTRX & MTRX Studio 01-23-2022, 05:41 PM
Replies: 8
Views: 1,479
Posted By raw
DADman/MTRX Studio sample rate, Avid Control monitoring issues

Hi

I am experiencing two issues: intermittent problems with MTRX Studio sample rate sync when DADman first opens, along with intermittent non-configuration of Avid Control/PT Dock monitoring...
Forum: Licensing & Accounts 08-17-2021, 07:53 PM
Replies: 0
Views: 356
Posted By raw
Where do I find my PT ASCs?

Hi

I have PT Ultimate 2021.7 and Pro Tools 2021.7, both perpetual, both under support and updates. Where do I find my ASCs? Never received them in email.

When I go to...
Forum: Pro Tools | MTRX & MTRX Studio 06-27-2021, 12:01 AM
Replies: 6
Views: 1,519
Posted By raw
MTRX Studio/HDX - no monitor sound until PT started

Hi

Apologies in advance - I'm a MTRX Studio newbie.

Setup: 2 x MTRX Studio attached to 1 x HDX. HDX port 1 connected to MTRX 1 Pri/Pri. HDX port 2 connected to MTRX 2 Pri/Pri. Latest firmware...
Forum: Pro Tools HDX & HD Native Systems (Mac) 11-30-2020, 04:11 PM
Replies: 5
Views: 3,235
Posted By raw
Re: Using HDX interface to record to Ableton

Hi Luke, was there a resolution to this? I want to install Live 10 on my Mac (PT Ultimate 2020.3.0, HDX, 2 x HD I/O) but it sounds like the Avid CoreAudio driver won't work. Thanks.
Forum: Licensing & Accounts 02-03-2018, 11:42 PM
Replies: 1
Views: 2,066
Posted By raw
How to switch on auto-renew?

Hi

I have "Pro Tools with Annual Upgrade Plan" (Perpetual Product). I manually renew it each year but have had problems with the web store and I want to move to auto renewal.

However, the...
Forum: Licensing & Accounts 01-29-2018, 05:55 PM
Replies: 2
Views: 2,049
Posted By raw
Re: Avid Webstore sold wrong PT support plan - no response

Hi

Well, Avid Webstore Support finally responded and said that the money had already been refunded to a credit card. Unfortunately it was not MY credit card. Support then unilaterally closed the...
Forum: Licensing & Accounts 01-23-2018, 05:13 PM
Replies: 2
Views: 2,049
Posted By raw
Avid Webstore sold wrong PT support plan - no response

Hi

On Nov 10 I ordered an "Upgrade Plan for Pro Tools" (order id 6420069). The Avid store incorrectly charged me for a "Plug-ins and Support Plan for Pro Tools". I raised case 03328976 with Avid...
Forum: Avid S1, S3, Dock and Control App 09-13-2017, 03:50 PM
Replies: 13
Views: 5,745
Posted By raw
Re: S3 monitor inputs 1 & 2 pad/48v not working

Eddie:

I phoned the Pro Tools / S6 / S3 / Interfaces Single Incident Support (ASC) number for Australia: +61 0 2 9420 3066. I called this number several times and was on hold music for 30 minutes...
Forum: Avid S1, S3, Dock and Control App 09-12-2017, 12:38 AM
Replies: 13
Views: 5,745
Posted By raw
Re: S3 monitor inputs 1 & 2 pad/48v not working

According to the S3 manual, inputs 1&2 are by default mic level. However, when the monitor source is set to inputs 1&2, this is intended "to monitor an external source such as an audio interface or...
Forum: Avid S1, S3, Dock and Control App 09-11-2017, 10:45 PM
Replies: 13
Views: 5,745
Posted By raw
Re: S3 monitor inputs 1 & 2 pad/48v not working

Yes, I'm definitely on input 1 & 2 and not Talkback/Direct.
Forum: Avid S1, S3, Dock and Control App 09-10-2017, 07:04 PM
Replies: 13
Views: 5,745
Posted By raw
Re: S3 monitor inputs 1 & 2 pad/48v not working

Thanks Matt. Glad to know I'm not entirely crazy.

So, for giggles, I am trying to open a support case for this using my ASC. The Avid support page for this doesn't work - I enter my (brand new) S3...
Forum: Avid S1, S3, Dock and Control App 09-09-2017, 07:10 PM
Replies: 13
Views: 5,745
Posted By raw
S3 monitor inputs 1 & 2 pad/48v not working

Hi

My new S3 is set up as a standalone monitor controller as per the Avid Youtube video by Collyer Spreen. Everything works except for the controls for inputs 1 & 2 - which is the connected to the...
Forum: Pro Tools 12 03-24-2015, 07:24 AM
Replies: 1
Views: 2,524
Posted By raw
Dude, where's my PT 12 HD license?

Hi

I just paid $599 for a PT 12 HD upgrade from the Avid store. I received a confirmation email - which did NOT include a redemption code. My order number is 4370645.

My Avid account does not...
Forum: Pro Tools 11 08-03-2013, 07:39 PM
Replies: 33
Views: 29,557
Posted By raw
Re: PT 11 and OSX Mavericks 10.9

-100 billion.

Knock-knock.
Who's there?
Sh!
Forum: Pro Tools HDX & HD Native Systems (Mac) 02-15-2013, 05:31 PM
Replies: 0
Views: 2,862
Posted By raw
Anyone running HDN Thunderbolt + current iMac?

Avid's HD Native Thunderbolt Qualified Apple Computers page says that iMac Intel Core i7 Mid-2011 are supported.

Is anyone running HD Native Thunderbolt with the current iMac available from Apple...
Forum: Pro Tools TDM Systems (Mac) 01-11-2012, 08:57 PM
Replies: 24
Views: 7,518
Posted By raw
Re: AAX DSP and Waves

Email sent.

Waves Mercury TDM. Upgrading from HD3 to HDX. Worried.
Forum: macOS 12-16-2011, 01:14 PM
Replies: 75
Views: 23,458
Posted By raw
Re: Pro tools 10/hdx - dsp plugin missing

(Sheepish) Correction: New Zealand is "fa-a-a-a-a-raway".
They'll need 10.0.1 *and* electricity to get HDX working.
:D

Lighten up guys. You know it won't be stable until 10.4.
Showing results 1 to 25 of 90

 
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