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Forum:
Pro Tools
01-09-2024, 05:15 PM
Replies:
15
Resolved: Avid Link 2023.11 crashing when installing certain Sonic Drop packages
Views:
1,226
Posted By
raw
Re: Avid Link 2023.11 crashing when installing certain Sonic Drop packages
Hi Marianna
Thanks, I have uploaded a log file to case # 04737692.
Cheers
Rich
Forum:
Pro Tools
12-07-2023, 05:23 PM
Replies:
15
Resolved: Avid Link 2023.11 crashing when installing certain Sonic Drop packages
Views:
1,226
Posted By
raw
Resolved: Avid Link 2023.11 crashing when installing certain Sonic Drop packages
Resolved and this issue has been fixed and the fix will be in our next release
----------------------
Hi
Avid Link 2023.11 crashes when I try to install certain Sonic Drop packages e.g. Brutal...
Forum:
Pro Tools | MTRX & MTRX Studio
03-17-2023, 02:43 PM
Replies:
2
MTRX Studio - max 5 DADman monitor sources in Avid Control app?
Views:
704
Posted By
raw
Re: MTRX Studio - max 5 DADman monitor sources in Avid Control app?
Thanks Jeff, that works.
Cheers
Richard
Forum:
Pro Tools | MTRX & MTRX Studio
03-16-2023, 05:20 PM
Replies:
2
MTRX Studio - max 5 DADman monitor sources in Avid Control app?
Views:
704
Posted By
raw
MTRX Studio - max 5 DADman monitor sources in Avid Control app?
Hi
It appears that the Avid Control app has a limit of 5 (max) monitor sources from MTRX Studio. If I create e.g. 6 CR monitor profile sources in DADman, only the first 5 appear in the MON section...
Forum:
Pro Tools | MTRX & MTRX Studio
01-24-2022, 08:09 PM
Replies:
8
DADman/MTRX Studio sample rate, Avid Control monitoring issues
Views:
1,479
Posted By
raw
Re: DADman/MTRX Studio sample rate, Avid Control monitoring issues
Many thanks for your help Jeff. :-)
Forum:
Pro Tools | MTRX & MTRX Studio
01-24-2022, 06:25 PM
Replies:
8
DADman/MTRX Studio sample rate, Avid Control monitoring issues
Views:
1,479
Posted By
raw
Re: DADman/MTRX Studio sample rate, Avid Control monitoring issues
> Disconnect Loop Sync and take a BNC from box A Word out to Box B Word in. Set Box A to Sync = Internal and Box B to Sync = Word Clock.
Thanks. Sync is working consistently when MTRX Studios are...
Forum:
Pro Tools | MTRX & MTRX Studio
01-24-2022, 03:49 PM
Replies:
8
DADman/MTRX Studio sample rate, Avid Control monitoring issues
Views:
1,479
Posted By
raw
Re: DADman/MTRX Studio sample rate, Avid Control monitoring issues
Hi Jeff
> I would not recommend auto-launching DADman when your computer boots. You can certainly have the proper .dms and .dmprof files automatically load when launching DADman - but ensure that...
Forum:
Pro Tools | MTRX & MTRX Studio
01-24-2022, 02:47 PM
Replies:
8
DADman/MTRX Studio sample rate, Avid Control monitoring issues
Views:
1,479
Posted By
raw
Re: DADman/MTRX Studio sample rate, Avid Control monitoring issues
Hi Jeff
Thanks for responding and helping.
> Are you running EUCON, Dante and WAN all on the same NIC?
The Mac is running EUCON and Dante over a single common NIC connected to the Cisco...
Forum:
Pro Tools | MTRX & MTRX Studio
01-23-2022, 05:41 PM
Replies:
8
DADman/MTRX Studio sample rate, Avid Control monitoring issues
Views:
1,479
Posted By
raw
DADman/MTRX Studio sample rate, Avid Control monitoring issues
Hi
I am experiencing two issues: intermittent problems with MTRX Studio sample rate sync when DADman first opens, along with intermittent non-configuration of Avid Control/PT Dock monitoring...
Forum:
Licensing & Accounts
08-17-2021, 07:53 PM
Replies:
0
Where do I find my PT ASCs?
Views:
356
Posted By
raw
Where do I find my PT ASCs?
Hi
I have PT Ultimate 2021.7 and Pro Tools 2021.7, both perpetual, both under support and updates. Where do I find my ASCs? Never received them in email.
When I go to...
Forum:
Pro Tools | MTRX & MTRX Studio
06-27-2021, 12:01 AM
Replies:
6
MTRX Studio/HDX - no monitor sound until PT started
Views:
1,519
Posted By
raw
MTRX Studio/HDX - no monitor sound until PT started
Hi
Apologies in advance - I'm a MTRX Studio newbie.
Setup: 2 x MTRX Studio attached to 1 x HDX. HDX port 1 connected to MTRX 1 Pri/Pri. HDX port 2 connected to MTRX 2 Pri/Pri. Latest firmware...
Forum:
Pro Tools HDX & HD Native Systems (Mac)
11-30-2020, 04:11 PM
Replies:
5
Using HDX interface to record to Ableton
Views:
3,235
Posted By
raw
Re: Using HDX interface to record to Ableton
Hi Luke, was there a resolution to this? I want to install Live 10 on my Mac (PT Ultimate 2020.3.0, HDX, 2 x HD I/O) but it sounds like the Avid CoreAudio driver won't work. Thanks.
Forum:
Licensing & Accounts
02-03-2018, 11:42 PM
Replies:
1
How to switch on auto-renew?
Views:
2,066
Posted By
raw
How to switch on auto-renew?
Hi
I have "Pro Tools with Annual Upgrade Plan" (Perpetual Product). I manually renew it each year but have had problems with the web store and I want to move to auto renewal.
However, the...
Forum:
Licensing & Accounts
01-29-2018, 05:55 PM
Replies:
2
Avid Webstore sold wrong PT support plan - no response
Views:
2,049
Posted By
raw
Re: Avid Webstore sold wrong PT support plan - no response
Hi
Well, Avid Webstore Support finally responded and said that the money had already been refunded to a credit card. Unfortunately it was not MY credit card. Support then unilaterally closed the...
Forum:
Licensing & Accounts
01-23-2018, 05:13 PM
Replies:
2
Avid Webstore sold wrong PT support plan - no response
Views:
2,049
Posted By
raw
Avid Webstore sold wrong PT support plan - no response
Hi
On Nov 10 I ordered an "Upgrade Plan for Pro Tools" (order id 6420069). The Avid store incorrectly charged me for a "Plug-ins and Support Plan for Pro Tools". I raised case 03328976 with Avid...
Forum:
Avid S1, S3, Dock and Control App
09-13-2017, 03:50 PM
Replies:
13
S3 monitor inputs 1 & 2 pad/48v not working
Views:
5,745
Posted By
raw
Re: S3 monitor inputs 1 & 2 pad/48v not working
Eddie:
I phoned the Pro Tools / S6 / S3 / Interfaces Single Incident Support (ASC) number for Australia: +61 0 2 9420 3066. I called this number several times and was on hold music for 30 minutes...
Forum:
Avid S1, S3, Dock and Control App
09-12-2017, 12:38 AM
Replies:
13
S3 monitor inputs 1 & 2 pad/48v not working
Views:
5,745
Posted By
raw
Re: S3 monitor inputs 1 & 2 pad/48v not working
According to the S3 manual, inputs 1&2 are by default mic level. However, when the monitor source is set to inputs 1&2, this is intended "to monitor an external source such as an audio interface or...
Forum:
Avid S1, S3, Dock and Control App
09-11-2017, 10:45 PM
Replies:
13
S3 monitor inputs 1 & 2 pad/48v not working
Views:
5,745
Posted By
raw
Re: S3 monitor inputs 1 & 2 pad/48v not working
Yes, I'm definitely on input 1 & 2 and not Talkback/Direct.
Forum:
Avid S1, S3, Dock and Control App
09-10-2017, 07:04 PM
Replies:
13
S3 monitor inputs 1 & 2 pad/48v not working
Views:
5,745
Posted By
raw
Re: S3 monitor inputs 1 & 2 pad/48v not working
Thanks Matt. Glad to know I'm not entirely crazy.
So, for giggles, I am trying to open a support case for this using my ASC. The Avid support page for this doesn't work - I enter my (brand new) S3...
Forum:
Avid S1, S3, Dock and Control App
09-09-2017, 07:10 PM
Replies:
13
S3 monitor inputs 1 & 2 pad/48v not working
Views:
5,745
Posted By
raw
S3 monitor inputs 1 & 2 pad/48v not working
Hi
My new S3 is set up as a standalone monitor controller as per the Avid Youtube video by Collyer Spreen. Everything works except for the controls for inputs 1 & 2 - which is the connected to the...
Forum:
Pro Tools 12
03-24-2015, 07:24 AM
Replies:
1
Dude, where's my PT 12 HD license?
Views:
2,524
Posted By
raw
Dude, where's my PT 12 HD license?
Hi
I just paid $599 for a PT 12 HD upgrade from the Avid store. I received a confirmation email - which did NOT include a redemption code. My order number is 4370645.
My Avid account does not...
Forum:
Pro Tools 11
08-03-2013, 07:39 PM
Replies:
33
PT 11 and OSX Mavericks 10.9
Views:
29,557
Posted By
raw
Re: PT 11 and OSX Mavericks 10.9
-100 billion.
Knock-knock.
Who's there?
Sh!
Forum:
Pro Tools HDX & HD Native Systems (Mac)
02-15-2013, 05:31 PM
Replies:
0
Anyone running HDN Thunderbolt + current iMac?
Views:
2,862
Posted By
raw
Anyone running HDN Thunderbolt + current iMac?
Avid's HD Native Thunderbolt Qualified Apple Computers page says that iMac Intel Core i7 Mid-2011 are supported.
Is anyone running HD Native Thunderbolt with the current iMac available from Apple...
Forum:
Pro Tools TDM Systems (Mac)
01-11-2012, 08:57 PM
Replies:
24
AAX DSP and Waves
Views:
7,518
Posted By
raw
Re: AAX DSP and Waves
Email sent.
Waves Mercury TDM. Upgrading from HD3 to HDX. Worried.
Forum:
macOS
12-16-2011, 01:14 PM
Replies:
75
Pro tools 10/hdx - dsp plugin missing
Views:
23,458
Posted By
raw
Re: Pro tools 10/hdx - dsp plugin missing
(Sheepish) Correction: New Zealand is "fa-a-a-a-a-raway".
They'll need 10.0.1 *and* electricity to get HDX working.
:D
Lighten up guys. You know it won't be stable until 10.4.
Showing results 1 to 25 of 90
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