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Search: Posts Made By: jeffro
Forum: Licensing & Accounts Today, 06:25 PM
Replies: 1
Views: 27
Posted By jeffro
Re: Account Locked due to multiple unsuccessful sign in attempts

Unlocked... please try again, and let us know if you need additional assistance.
Forum: Licensing & Accounts Today, 06:23 PM
Replies: 10
Views: 6,527
Posted By jeffro
Re: CAN NOT FIND AVID SUPPORT CODE (ASC) after Purchase!!

Welcome to the community. I see you created a case which is associated to an account with a misspelled email address - I asked CS to fix that for you and reply again.
Forum: Licensing & Accounts Today, 05:45 PM
Replies: 3
Views: 149
Posted By jeffro
Re: Crossgrade from Perpetual to 2021.3.1 No License in ilok

I see you have a support case open for this so please watch your email for a reply. Thanks!
Forum: Licensing & Accounts 06-10-2021, 11:01 PM
Replies: 2
Views: 137
Posted By jeffro
Re: Annual Subscription: Standard to Ultimate?

Sounds like you bought a second subscription since there isn't an upgrade path between subscriptions. Please start a support case via Access The Support Center > Equipment in my.avid.com...
Forum: Licensing & Accounts 06-07-2021, 11:35 AM
Replies: 3
Views: 149
Posted By jeffro
Re: Crossgrade from Perpetual to 2021.3.1 No License in ilok

Looks like the CS rep deposited temp licenses to get you up and running. Please watch for a case update email or check/update your case using the Access the Support Center link in my.avid.com...
Forum: Licensing & Accounts 06-07-2021, 11:17 AM
Replies: 6
Views: 154
Posted By jeffro
Re: Avid checkout keeps asking for a *** number. Anyone having trouble paying?

Welcome to the community (and sorry for the trouble). I escalated your support case.
Forum: Licensing & Accounts 05-27-2021, 11:53 PM
Replies: 4
Views: 197
Posted By jeffro
Re: I bought a support code but nothing has been sent to me

Escalated this to CS. Sorry for the trouble!
Forum: Licensing & Accounts 05-27-2021, 01:09 PM
Replies: 4
Views: 197
Posted By jeffro
Re: I bought a support code but nothing has been sent to me

If you don't see it in my.avid.com (https://my.avid.com) > View My Products then please check Products Not Yet Downloaded.
Forum: Licensing & Accounts 05-19-2021, 12:30 AM
Replies: 1
Views: 262
Posted By jeffro
Re: Perpetual Upgrade Error "ilok account does not appear to have an eligible license

Welcome to the community.

This would need to be handled by Avid so I started a support case to get your account info. Please look for a case notice email and reply to that. Thanks!
Forum: Licensing & Accounts 05-19-2021, 12:26 AM
Replies: 1
Views: 227
Posted By jeffro
Re: Backed myself into a corner i think..

Welcome to the community.

I see you just started a support case for this so I escalated that. Please look for a reply via email.
Forum: Licensing & Accounts 05-19-2021, 12:20 AM
Replies: 1
Views: 248
Posted By jeffro
Re: Paid for crossgrade and nothing

I see you have a case in progress for this. Looks like the licenses were deposited shortly after you started this thread, but please reply to the case notice email if you are still having trouble.
Forum: Licensing & Accounts 05-19-2021, 12:10 AM
Replies: 1
Views: 155
Posted By jeffro
Re: Complete plugin bundle not renewing

Found your support case and saw that was updated yesterday - please check your email for a case notice. Thanks!
Forum: Licensing & Accounts 05-17-2021, 05:04 PM
Replies: 5
Views: 210
Posted By jeffro
Re: Order Status

Welcome to the community.


You do not also need to purchase a perpetual license. Your Avid account shows the product, and licenses were deposited in your iLok account. Please reply to the email...
Forum: Eleven Rack 04-29-2021, 03:54 PM
Replies: 2
Views: 180
Posted By jeffro
Re: "unable to detect clock source" when using external sync

Similar setup here with ER on a 2019 iMac with macOS 10.15.7. Only other device I have handy right now is another ER, but using that as a clock source for the ER connected to my iMac works fine - no...
Forum: Pro Tools | First Discussion 04-29-2021, 12:58 PM
Replies: 5
Views: 355
Posted By jeffro
Re: I changed a Project Cache name

The Project Cache folder and its contents should not be moved or changed - any/all changes (including renaming the Project) should be made within Pro Tools.

Thought it was also worth clarifying...
Forum: Getting Started 04-28-2021, 10:22 PM
Replies: 9
Views: 470
Posted By jeffro
Re: Keyboard Recommendations?

I have a couple older Axiom Pro's that work well, but keys are secondary to guitar/bass for me. Check out output.com/blog/choosing-midi-controllers-guide...
Forum: Licensing & Accounts 04-28-2021, 10:00 AM
Replies: 4
Views: 293
Posted By jeffro
Re: New Activation won't appear under "My Products" list

Welcome to the community.

Please click Select upgrade options for the first Perpetual Product listed to select the license you are surrendering to complete the upgrade.
Forum: Licensing & Accounts 04-27-2021, 10:29 AM
Replies: 2
Views: 225
Posted By jeffro
Re: Transfer of ownership => ASC

Escalated your case...
Forum: Licensing & Accounts 04-27-2021, 10:26 AM
Replies: 1
Views: 198
Posted By jeffro
Re: Waiting case ( in queue since 32 days)

Very sorry for the delay (on top of the problems)... I have escalated your case to CS Management.
Forum: Pro Tools HDX & HD Native Systems (Mac) 04-27-2021, 10:23 AM
Replies: 2
Views: 176
Posted By jeffro
Re: WHere to find Eleven Installer (not mk2)

Check out avid.secure.force.com/pkb/articles/Download/Eleven-plug-in-Information-and-Downloads (https://avid.secure.force.com/pkb/articles/Download/Eleven-plug-in-Information-and-Downloads)
Forum: Eleven Rack 04-26-2021, 06:17 PM
Replies: 82
Views: 30,999
Posted By jeffro
Re: Eleven Rack Compatibility with MacOS Catalina

I don't have an M1 to check, but initial install on my 2019 iMac resulted in similar behavior. I then downloaded/ran the uninstaller from the previous version and ran the new installer again and it...
Forum: Eleven Rack 04-23-2021, 10:41 AM
Replies: 82
Views: 30,999
Posted By jeffro
Re: Eleven Rack Compatibility with MacOS Catalina

Is that duc.avid.com/showthread.php?t=351337 (https://duc.avid.com/showthread.php?t=351337?)? If so, let's continue this conversation there, thanks!
Forum: Pro Tools 2021 04-23-2021, 08:40 AM
Replies: 8
Views: 804
Posted By jeffro
Re: What is included in the PERPETUAL license?

That is correct, sorry that my post wasn't clear. The Avid Complete Plug-In Bundle is a subscription license so is active with current Pro Tools Ultimate Software Update Plans (for perpetual...
Forum: Licensing & Accounts 04-22-2021, 11:01 PM
Replies: 36
Views: 5,164
Posted By jeffro
Re: Unintentional Crossgrade from Perpetual License

Welcome to the community.

Looking into this and will reply via support case (email).
Forum: Pro Tools 2021 04-22-2021, 05:32 PM
Replies: 8
Views: 804
Posted By jeffro
Re: What is included in the PERPETUAL license?

Welcome to the community.

That is correct. The Avid Complete Plug-In Bundle (https://www.avid.com/plugins/avid-complete-plugin-bundle) is a subscription license. It's available separately or...
Showing results 1 to 25 of 500

 
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