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Search: Posts Made By: jeffro
Forum: Licensing & Accounts Today, 06:06 PM
Replies: 3
Views: 72
Posted By jeffro
Re: 2 pro tools licenses, one ilok account

Welcome to the community.

I found your case and it shows that the CS rep has handled this already. All set?
Forum: Licensing & Accounts Today, 05:57 PM
Replies: 6
Views: 116
Posted By jeffro
Re: Cannot Link Pro Tools with iLok

I see you have 2 Avid accounts - the one with the Pro Tools Artist product and your support case has a typo in the email address, so that's why you're not seeing your product when signing in with...
Forum: Licensing & Accounts 07-02-2022, 10:29 AM
Replies: 4
Views: 169
Posted By jeffro
Re: Get Current code doesn't work

Checking your account shows the code was used to add the product to your account already - you'll see a new Perpetual Product listed first under Pro Tools Studio at https://my.avid.com/products...
Forum: Licensing & Accounts 07-01-2022, 09:07 PM
Replies: 4
Views: 169
Posted By jeffro
Re: Get Current code doesn't work

Sorry. Please reply with a case # or I'll start one for you to get the code.
Forum: Virtual Instruments 06-30-2022, 09:46 AM
Replies: 7
Views: 662
Posted By jeffro
Re: problem groove cell / synth cell

We made some improvements in the 2022.6 release (https://duc.avid.com/showthread.php?t=420754) which should prevent this from occurring. Please reply with more specific details if you see this...
Forum: Pro Tools 06-30-2022, 09:29 AM
Replies: 4
Views: 264
Posted By jeffro
Re: Selecting Midi Clip Slides the clip

We've made some improvements in this area with the 2022.6 release, and my tests based on the info you provided show this should be fixed. If still broken for you please provide additional info.
...
Forum: Pro Tools 06-30-2022, 09:23 AM
Replies: 41
Views: 3,273
Posted By jeffro
Re: Black square dot on aux track [PT-285434]

Should be fixed in 2022.6. From avid.secure.force.com/pkb/articles/readme/Pro-Tools-2022-6-Release-Notes (https://avid.secure.force.com/pkb/articles/readme/Pro-Tools-2022-6-Release-Notes)...
...
Forum: Pro Tools 06-30-2022, 09:20 AM
Replies: 14
Views: 466
Posted By jeffro
Re: Replace Existing Playlists defaults to Do Not Import in 2022.5 [PT-288144]

Should be fixed in 2022.6. From avid.secure.force.com/pkb/articles/readme/Pro-Tools-2022-6-Release-Notes (https://avid.secure.force.com/pkb/articles/readme/Pro-Tools-2022-6-Release-Notes)...Import
...
Forum: Licensing & Accounts 06-28-2022, 09:50 AM
Replies: 1
Views: 126
Posted By jeffro
Re: How can I contact someone in Avid about my Renewal offer

Welcome to the community.

Go to my.avid.com (https://my.avid.com) > Access the Support Center (Portal) > Equipment > Create A Case... for the System ID in question.
Forum: Windows 06-24-2022, 06:00 PM
Replies: 14
Views: 932
Posted By jeffro
Re: Avid Link credentials issue?

Welcome to the community.

Avid Link needs the Administrator User Name which can be found in Settings/Your Info. I started a support case to get your info. Please look for an email, thanks!
Forum: Windows 06-24-2022, 05:49 PM
Replies: 14
Views: 932
Posted By jeffro
Re: Avid Link credentials issue?

Welcome to the community.

Avid Link needs the Administrator User Name which can be found in Settings/Your Info. Obviously don't want to post that here, so I'll start a support case to get your...
Forum: Getting Started 06-20-2022, 12:15 PM
Replies: 7
Views: 301
Posted By jeffro
Re: Included Plugins?

They are installed by the Avid Effects installer which is in the main PT installer. You can search for Avid Effects Setup within the expanded Pro Tools (installer) folder and run that, making sure to...
Forum: General Discussion 06-15-2022, 11:30 AM
Replies: 29
Views: 1,718
Posted By jeffro
Re: "Access denied" when trying to post

We're finally making some progress here. I have a few chunks of text that previously triggered the error, and after some internal changes I'm able to post them.

If you have any text that causes...
Forum: Getting Started 06-15-2022, 10:48 AM
Replies: 7
Views: 301
Posted By jeffro
Re: Included Plugins?

BF-76, Eleven Lite and Maxim are core plug-ins, and should be installed by the main PT installer.

Are you getting an error when launching PT or when opening a session that uses them?

Your sig...
Forum: Getting Started 06-15-2022, 09:22 AM
Replies: 7
Views: 301
Posted By jeffro
Re: Included Plugins?

Welcome to the community.

You can find the list of what's included at avid.com/pro-tools/whats-included-artist (https://www.avid.com/pro-tools/whats-included-artist) and...
Forum: Licensing & Accounts 06-15-2022, 08:55 AM
Replies: 5
Views: 352
Posted By jeffro
Re: After updating to 2022.4 I now have Pro Tools Ultimate

Started a support case to look into this. Please watch your email, thanks!
Forum: Licensing & Accounts 06-14-2022, 11:53 AM
Replies: 2
Views: 191
Posted By jeffro
Re: Perpetual Update Question

Welcome to the community.

Perpetual and Subscription are different license types/products (see the Licensing FAQ (https://avid.secure.force.com/pkb/articles/faq/Pro-Tools-Licensing-FAQ) for more...
Forum: Getting Started 06-13-2022, 11:33 AM
Replies: 4
Views: 236
Posted By jeffro
Re: Air virtual instrumnets not showing after AVID LINK says INSTALLED

The included AIR VIs (Boom, DB-33, Mini Grand, etc.) can be used on Mono tracks. They just aren't named "AIR" in the pop-up unless you have the prefs set to include Manufacturer name.
Forum: Getting Started 06-13-2022, 10:45 AM
Replies: 4
Views: 236
Posted By jeffro
Re: Air virtual instrumnets not showing after AVID LINK says INSTALLED

Welcome to the community.

Not related to activation/authorization since PT is launching, and doesn't sound like a problem with Link.

What's the "Organize Plug-In Menus By" setting in Setup >...
Forum: Pro Tools 06-08-2022, 03:13 PM
Replies: 1
Views: 146
Posted By jeffro
Re: iLok question

You can simply drag the license from iLok Cloud to iLok USB Key (if your iLok Cloud is in Managed Mode) or Close Your Cloud Session and activate the license to your iLok USB Key from your account.
...
Forum: Getting Started 06-07-2022, 08:38 AM
Replies: 2
Views: 273
Posted By jeffro
Re: Have you ever used Yamaha TF5 as a DAW controller with Pro Tools

Welcome to the community.

Was it this thread (https://duc.avid.com/showthread.php?t=400881)?
Forum: Licensing & Accounts 06-01-2022, 08:43 AM
Replies: 9
Views: 4,313
Posted By jeffro
Re: iLok lost... I can't transfer my licence on my new ilok...

Welcome to the community.

I found your account and ASC (it was in your Products Not Yet Downloaded (https://my.avid.com/products/notyetdownloaded)). I will start the case for you so please watch...
Forum: Windows 05-27-2022, 05:26 PM
Replies: 14
Views: 932
Posted By jeffro
Re: Avid Link credentials issue?

Thanks for letting us know you solved it!
Forum: Pro Tools 05-27-2022, 09:06 AM
Replies: 48
Views: 7,805
Posted By jeffro
Re: Pt 2022.5?

I'll follow up directly. Mind if we split this off to a new thread?
Forum: Pro Tools 05-27-2022, 09:05 AM
Replies: 56
Views: 5,589
Posted By jeffro
Re: "Error, missing PACE authorization" with PT 2022.4 and iLok USB Key [PT-286566]

No, it's a resource file that we pushed separate from the update.
Showing results 1 to 25 of 500

 
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