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Search: Posts Made By: EddieJones
Forum: Avid S1, S3, Dock and Control App 08-17-2022, 07:40 PM
Replies: 23
Views: 800
Posted By EddieJones
Re: EuCon crashes overnight, every night

If it's that bad, then the logs will help. Please use the Collect logs option from the EuControl menu and upload them somewhere and send me a PM with link. Others(and our testers) do not see it like...
Forum: Avid S1, S3, Dock and Control App 08-17-2022, 05:38 PM
Replies: 23
Views: 800
Posted By EddieJones
Re: EuCon crashes overnight, every night

It could be OSX update then...they change a lot of things each release.
Forum: Avid S1, S3, Dock and Control App 08-17-2022, 09:07 AM
Replies: 23
Views: 800
Posted By EddieJones
Re: EuCon crashes overnight, every night

Can you first try with the tablet on.....then if it starts crashing again try running EuControl in Rosetta mode and report back. If it doesn't crash in Rosetta mode then we know of this issue.
Forum: Avid S1, S3, Dock and Control App 08-11-2022, 06:09 PM
Replies: 23
Views: 800
Posted By EddieJones
Re: EuCon crashes overnight, every night

This is useful info. We draw the OLED screens in an off window. Some have seen this as with 3 screens it sometimes appears. I wonder if turning the monitor off is causing issues with this. I'll try...
Forum: Avid S1, S3, Dock and Control App 08-09-2022, 02:06 PM
Replies: 23
Views: 800
Posted By EddieJones
Re: EuCon crashes overnight, every night

OK, so its overnight. Something must be happening during the night.....is there a virus checker running? Updates? Its hard to tell. If you collect the logs(from the EuControl Icon) that may help.
Forum: Avid S1, S3, Dock and Control App 08-09-2022, 10:49 AM
Replies: 23
Views: 800
Posted By EddieJones
Re: EuCon crashes overnight, every night

Can I clarify...is this overnight(as per this thread) or in general. What crashes, just Avid Control?
Forum: Avid S1, S3, Dock and Control App 08-09-2022, 10:46 AM
Replies: 2
Views: 191
Posted By EddieJones
Re: Selling procedure Avid Hardware

Yes, this is the correct way. I'm sure if you fill out one form with all the new users you can get away with one fee.
Forum: Avid S4/S6 08-08-2022, 10:19 AM
Replies: 5
Views: 284
Posted By EddieJones
Re: Show Tracks in Edit Window When Recalling a Layout on S6

The next version of PT has a new option to jump the Edit/Mix window to track selected from surface.
Forum: Avid S1, S3, Dock and Control App 08-05-2022, 08:28 AM
Replies: 28
Views: 2,145
Posted By EddieJones
Re: Cannot update Dock Firmware

Locking this thread and pinning to the top of the forum. If you have a Dock that cannot update the firmware, please open a ticket with Avid. If its within 30 days, you can get a direct replacement...
Forum: Avid S1, S3, Dock and Control App 08-05-2022, 07:59 AM
Replies: 28
Views: 2,145
Posted By EddieJones
Re: Cannot update Dock Firmware

Please reread my post. We do not know which chips are faulty and out of thousands only a few have failed. To recall 4000 Docks to check and repair would leave 4000 customers without Docks for an...
Forum: Avid S1, S3, Dock and Control App 08-04-2022, 07:40 PM
Replies: 28
Views: 2,145
Posted By EddieJones
Re: Cannot update Dock Firmware

Unfortunately, Avid were supplied with a batch of memory chips that were used in Docks over the past year or more. Of the Docks shipped in the past 2 years we are seeing a few with the failed chip....
Forum: Avid S1, S3, Dock and Control App 08-04-2022, 10:42 AM
Replies: 28
Views: 2,145
Posted By EddieJones
Re: Cannot update Dock Firmware?!!

Sorry about this. Please open a ticket with Avid or if its very new contact your dealer.
Forum: Avid S1, S3, Dock and Control App 08-03-2022, 02:24 PM
Replies: 28
Views: 2,145
Posted By EddieJones
Re: Cannot update Dock Firmware?!!

Is this a newer Dock. There was a known issue with some memory chips that fail the firmware update. Only fix is to return to Avid for a replacement, Sorry.
Forum: Avid S1, S3, Dock and Control App 08-01-2022, 12:22 PM
Replies: 5
Views: 293
Posted By EddieJones
Re: EuControl - App Erroring

That is not the correct version, its many years old! You need 22.4
Forum: Avid S4/S6 08-01-2022, 09:25 AM
Replies: 5
Views: 284
Posted By EddieJones
Re: Show Tracks in Edit Window When Recalling a Layout on S6

As a layout can contain tracks from all over the session and even other workstations this is not possible. A new feature coming in the next PT feature release is scroll Edit/Mix to Surface selected...
Forum: Avid S4/S6 08-01-2022, 09:23 AM
Replies: 6
Views: 640
Posted By EddieJones
Re: 'Key' Softkeys dysfunctional after S6 update

Can you specify the command and the name of the picture so we can test?
Forum: Artist Series 08-01-2022, 09:21 AM
Replies: 1
Views: 218
Posted By EddieJones
Re: Last eucon ver under win 7

I don't see any reason why the latest wouldn't work. We haven't tested it but Windows is pretty good at compatibility.
Forum: Avid S1, S3, Dock and Control App 08-01-2022, 09:17 AM
Replies: 5
Views: 293
Posted By EddieJones
Re: EuControl - App Erroring

Have you tried to uninstall(using the EUCON installer) and check remove all Apps and remove all settings, reboot and install again.
Forum: Avid S1, S3, Dock and Control App 08-01-2022, 09:13 AM
Replies: 28
Views: 4,629
Posted By EddieJones
Re: S1 multiple units only 8 configurable buttons???

Its working and due to go out to beta testers in a couple of weeks. As a bonus we added the softkeys to the meters screen as a new block you can add in. Really good for knowing what they are and...
Forum: Avid S1, S3, Dock and Control App 08-01-2022, 09:11 AM
Replies: 8
Views: 393
Posted By EddieJones
Re: Pro Tools / Avid Control App / iPad (8th Gen)

What did you install? EuControl or EUCONWS? You need the former. When its running it will be an icon down in the notification taskbar.
Forum: Artist Series 07-23-2022, 02:49 PM
Replies: 22
Views: 2,425
Posted By EddieJones
Re: Eucontrol Icon at dock

Every time a user reconfigures their surface....a layout gets recalled. I don't think this would be to everyone's liking.
Forum: Avid S4/S6 07-23-2022, 12:17 PM
Replies: 6
Views: 318
Posted By EddieJones
Re: Avid S6 crash when unplugging usb iPhone or iPad

I can nearly say for certain this is because OSX is changing something in the networking which disrupts the EUCON network.
Forum: Artist Series 07-23-2022, 11:56 AM
Replies: 22
Views: 2,425
Posted By EddieJones
Re: Eucontrol Icon at dock

It's not stupid that removing part of a mixing console halfway through a session causes the surface to reset to its new configuration. Certain things have to be the way they are to allow the complex...
Forum: Artist Series 07-22-2022, 04:29 PM
Replies: 22
Views: 2,425
Posted By EddieJones
Forum: Artist Series 07-22-2022, 04:28 PM
Replies: 22
Views: 2,425
Posted By EddieJones
Re: Eucontrol Icon at dock

We will fix it....but in the meantime https://www.cnet.com/tech/computing/prevent-an-applications-dock-icons-from-showing-in-os-x/
Showing results 1 to 25 of 500

 
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