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Search: Posts Made By: marianna
Forum: Pro Tools 03-26-2024, 06:40 AM
Replies: 134
Views: 33,748
Posted By marianna
Re: Plugins / Delay Compensation / Timing / Downbeat [PT-263943]

Hi Peer......

This was before I took over the duc so let me look into the bug and see what the status is and report back.....

Back soon....
Marianna
Forum: Pro Tools 03-26-2024, 05:50 AM
Replies: 200
Views: 22,690
Posted By marianna
Re: PT 2024.3 | Released

Hi there....

Can you create a case and attach a few crash logs and reports as that will help tech quite a bit in assisting you on this......

The case can be created from your MyAvid - log in...
Forum: Pro Tools 03-25-2024, 12:17 PM
Replies: 18
Views: 533
Posted By marianna
Re: pro Tools 2024 will not start

Thanks Henryk

Got it and its possible you ordered the wrong item but I asked Charles to check on it as he is our licensing guru.

Stand by as I tagged him on your case.

Marianna
Forum: Pro Tools 03-25-2024, 06:42 AM
Replies: 18
Views: 533
Posted By marianna
Re: pro Tools 2024 will not start

Hey there...

Can you email me your case # as the email I am using to see your case is not coming up with one.

Marianna
Forum: Pro Tools | Intro Discussion 03-25-2024, 06:39 AM
Replies: 2
Views: 121
Posted By marianna
Re: ProTools Intro

Hello there

Have you checked your MyAvid account at account.avid.com - go there and log in with your email and password and then select View My Products.

Pro Tools Intro is there and when you...
Forum: Getting Started 03-25-2024, 06:19 AM
Replies: 1
Views: 96
Posted By marianna
Re: LK Imaginando and Protools

Are you getting any kind of an error or message with this attached?

I would start here and run down the list to see if this helps.
...
Forum: 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 03-23-2024, 08:32 AM
Replies: 9
Views: 1,892
Posted By marianna
Re: Driver for original Mbox

Sorry for the troubles you are going through... stay strong and you will get through it.

You can try to open the PT app and then look for the Settings button. It should be somewhere in the user...
Forum: Pro Tools 03-22-2024, 09:24 AM
Replies: 10
Views: 639
Posted By marianna
Re: So close... yet, so far.... Midi Update - DRUMS.

Hi there....

I know that Tope mentioned he would get your comments on Midi to our development team.... but I also took the comments to them and the response I received is.....

A simple sampler...
Forum: Pro Tools 03-22-2024, 08:16 AM
Replies: 200
Views: 22,690
Posted By marianna
Re: PT 2024.3 | Released

Hi Steve

Midi Machine Control or HUI - and EUCON

Marianna
Forum: Pro Tools 03-21-2024, 08:39 AM
Replies: 200
Views: 22,690
Posted By marianna
Re: PT 2024.3 | Released

Thanks - I added this to the case as an attachment so tech can check it out for us.

marianna
Forum: Pro Tools 03-21-2024, 08:33 AM
Replies: 4
Views: 219
Posted By marianna
Re: Bug: Pro Tools 2024.3 random meters appearing in sends

mo.... I aded this information to the case notes.

marianna
Forum: Pro Tools 03-20-2024, 12:26 PM
Replies: 200
Views: 22,690
Posted By marianna
Re: PT 2024.3 | Released

Hi Eric

I sent you a DM so please check it if you can.

Thanks
Marianna
Forum: macOS 03-20-2024, 09:33 AM
Replies: 331
Views: 55,037
Posted By marianna
Re: MacOS Sonoma

Nice suggestions Zoe! Had not thought of that.

Marianna
Forum: Pro Tools 03-20-2024, 06:17 AM
Replies: 200
Views: 22,690
Posted By marianna
Re: PT 2024.3 | Released

Hey there

I created a case for this - 04775207 but as Tope recommended, specifications would be great to add to your profile.

Also, it's helpful to have crash logs and reports handy so when...
Forum: macOS 03-20-2024, 06:08 AM
Replies: 331
Views: 55,037
Posted By marianna
Re: MacOS Sonoma

Hi there....

I created a case and asked the head of the tech team to assign this asap.

Case # 04775201

They need to determine if it is PACE, macOS o PT related and how to help you. It...
Forum: Pro Tools 03-19-2024, 09:43 AM
Replies: 7
Views: 559
Posted By marianna
Re: PT 2024.3 NEW issue MIDI LATENCY

Hi Strawb...

Unfortunately, the plugins that might be suspect were not listed in the case ( case # 04772336 ) and Tope and I would like to assist. Can you please either post which Plugins seem...
Forum: Getting Started 03-18-2024, 08:47 AM
Replies: 7
Views: 271
Posted By marianna
Re: Reinstalled and now have ProTools First NOT ProTools Studio

Hey there Jeff

I created a case and asked that Charles reach out and assist you..... looks like the iLok and / or the licensing is not registering the Studio properly.

Stand by.....
Marianna
Forum: Pro Tools 03-18-2024, 08:38 AM
Replies: 5
Views: 262
Posted By marianna
Re: "VIEW Software Download Links & Product Details"

No you don't have to install PT to get Link. It is a separate line item in your MyAvid " View My Products" once you log in and it is also a download on Avid.com at:
...
Forum: Pro Tools 03-18-2024, 06:55 AM
Replies: 5
Views: 447
Posted By marianna
Re: Move Program change in edit window - BUG

Hi Mindcube....

It was recently reported so it needs to be looked at and a determination on how to fix. Wont be imminent though.....

I'll try and get back to you with an update but if you get...
Forum: Pro Tools Sketch 03-15-2024, 06:10 AM
Replies: 17
Views: 1,834
Posted By marianna
Re: iPad Sketch: Can I save a project without Internet access ?

Hey sketchers.....

Got some additional info on the March release.... with the latest release (released on March 7th) we have removed the need to authenticate when saving a session. ...
Forum: Pro Tools 03-14-2024, 02:24 PM
Replies: 200
Views: 22,690
Posted By marianna
Re: PT 2024.3 | Released

audiogamble.... any results on this issue or do you need me to get a case going?

Marianna
Forum: Licensing & Accounts 03-14-2024, 01:43 PM
Replies: 4
Views: 279
Posted By marianna
Re: Avid | My Account - Randomly switching language

Thanks for letting me know.... might have to do with some work being done on avid.com but as long as you are on the latest version of Safari for your Mac... and you now how to switch it back to...
Forum: Pro Tools 03-13-2024, 02:37 PM
Replies: 200
Views: 22,690
Posted By marianna
Re: PT 2024.3 | Released

See above response to Joel......

Marianna
Forum: Pro Tools 03-13-2024, 02:37 PM
Replies: 200
Views: 22,690
Posted By marianna
Re: PT 2024.3 | Released

Hi Joel,

No, it will not be coming back to PT. Whatever device/product you are using - you need to contact the manufacturer for their guidance. The only product that this driver was designed...
Forum: Pro Tools 03-13-2024, 09:13 AM
Replies: 3
Views: 151
Posted By marianna
Re: AAE -7106 error with UA Sphere software

His there bakedbeans......

While UA and Avid try and figure out the error 7106 - I wanted you to know that you can usually always find older versions of the software in the Download Center.
...
Showing results 1 to 25 of 500

 
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