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Search: Posts Made By: jeffro
Forum: Eleven Rack 04-29-2021, 03:54 PM
Replies: 2
Views: 100
Posted By jeffro
Re: "unable to detect clock source" when using external sync

Similar setup here with ER on a 2019 iMac with macOS 10.15.7. Only other device I have handy right now is another ER, but using that as a clock source for the ER connected to my iMac works fine - no...
Forum: Pro Tools | First Discussion 04-29-2021, 12:58 PM
Replies: 5
Views: 208
Posted By jeffro
Re: I changed a Project Cache name

The Project Cache folder and its contents should not be moved or changed - any/all changes (including renaming the Project) should be made within Pro Tools.

Thought it was also worth clarifying...
Forum: Getting Started 04-28-2021, 10:22 PM
Replies: 9
Views: 276
Posted By jeffro
Re: Keyboard Recommendations?

I have a couple older Axiom Pro's that work well, but keys are secondary to guitar/bass for me. Check out output.com/blog/choosing-midi-controllers-guide...
Forum: Licensing & Accounts 04-28-2021, 10:00 AM
Replies: 4
Views: 150
Posted By jeffro
Re: New Activation won't appear under "My Products" list

Welcome to the community.

Please click Select upgrade options for the first Perpetual Product listed to select the license you are surrendering to complete the upgrade.
Forum: Licensing & Accounts 04-27-2021, 10:29 AM
Replies: 2
Views: 141
Posted By jeffro
Re: Transfer of ownership => ASC

Escalated your case...
Forum: Licensing & Accounts 04-27-2021, 10:26 AM
Replies: 1
Views: 117
Posted By jeffro
Re: Waiting case ( in queue since 32 days)

Very sorry for the delay (on top of the problems)... I have escalated your case to CS Management.
Forum: Pro Tools HDX & HD Native Systems (Mac) 04-27-2021, 10:23 AM
Replies: 2
Views: 119
Posted By jeffro
Re: WHere to find Eleven Installer (not mk2)

Check out avid.secure.force.com/pkb/articles/Download/Eleven-plug-in-Information-and-Downloads (https://avid.secure.force.com/pkb/articles/Download/Eleven-plug-in-Information-and-Downloads)
Forum: Eleven Rack 04-26-2021, 06:17 PM
Replies: 82
Views: 30,065
Posted By jeffro
Re: Eleven Rack Compatibility with MacOS Catalina

I don't have an M1 to check, but initial install on my 2019 iMac resulted in similar behavior. I then downloaded/ran the uninstaller from the previous version and ran the new installer again and it...
Forum: Eleven Rack 04-23-2021, 10:41 AM
Replies: 82
Views: 30,065
Posted By jeffro
Re: Eleven Rack Compatibility with MacOS Catalina

Is that duc.avid.com/showthread.php?t=351337 (https://duc.avid.com/showthread.php?t=351337?)? If so, let's continue this conversation there, thanks!
Forum: Pro Tools 2021 04-23-2021, 08:40 AM
Replies: 10
Views: 605
Posted By jeffro
Re: What is included in the PERPETUAL license?

That is correct, sorry that my post wasn't clear. The Avid Complete Plug-In Bundle is a subscription license so is active with current Pro Tools Ultimate Software Update Plans (for perpetual...
Forum: Licensing & Accounts 04-22-2021, 11:01 PM
Replies: 36
Views: 4,935
Posted By jeffro
Re: Unintentional Crossgrade from Perpetual License

Welcome to the community.

Looking into this and will reply via support case (email).
Forum: Pro Tools 2021 04-22-2021, 05:32 PM
Replies: 10
Views: 605
Posted By jeffro
Re: What is included in the PERPETUAL license?

Welcome to the community.

That is correct. The Avid Complete Plug-In Bundle (https://www.avid.com/plugins/avid-complete-plugin-bundle) is a subscription license. It's available separately or...
Forum: Eleven Rack 04-22-2021, 02:49 PM
Replies: 82
Views: 30,065
Posted By jeffro
Re: Eleven Rack Compatibility with MacOS Catalina

Good news for us Eleven Rack users... today's driver (https://avid.secure.force.com/pkb/articles/download/Eleven-Rack-Drivers) update fixes the Pro Tools playback issue on Catalina as well as the...
Forum: Licensing & Accounts 04-22-2021, 12:10 PM
Replies: 2
Views: 116
Posted By jeffro
Re: iLok Pro Tools Perpetual activation not recognized

Welcome to the community.

A Pro Tools Perpetual license can authorize v12.6/higher. Check the Release Limit date in Details for the license in iLok License Manager to find the most current...
Forum: Licensing & Accounts 04-22-2021, 10:10 AM
Replies: 5
Views: 291
Posted By jeffro
Re: Cannot surrender PT license on iLok

Perhaps you didn't get the case update email on 4/19? Sent again just now.
Forum: General Discussion 04-21-2021, 03:59 PM
Replies: 8
Views: 292
Posted By jeffro
Re: Avid Link not showing updates available

Thanks for that info. Most likely an issue with the cache, so if that ever happens again a quick Clear Cache Files in Preferences should fix it.
Forum: Licensing & Accounts 04-21-2021, 12:45 PM
Replies: 3
Views: 615
Posted By jeffro
Re: Problem with monthly payment

Started a new case for you.
Forum: General Discussion 04-21-2021, 10:36 AM
Replies: 8
Views: 292
Posted By jeffro
Re: Avid Link not showing updates available

It should reflect the products/versions in my.avid.com/products (I've been using it for all updates/installs for a while now). If you haven't installed the new version yet, click Clear Cache Files...
Forum: Pro Tools 2020 04-20-2021, 08:28 PM
Replies: 3
Views: 254
Posted By jeffro
Re: Where is PT 2020?

We typically keep the current + 1 previous rev with each product in my.avid.com/products (https://my.avid.com/products). You can find installers for 12.6/higher in the Avid Download Center linked...
Forum: Licensing & Accounts 04-17-2021, 07:33 PM
Replies: 5
Views: 171
Posted By jeffro
Re: I paid, but I can't get an e-mail.

Welcome to the community.

You already have a support case open, and this is a user forum, so please look for a case update email or sign into my.avid.com and click Access the Support Center to...
Forum: Licensing & Accounts 04-17-2021, 07:27 PM
Replies: 1
Views: 166
Posted By jeffro
Re: iLok License not showing after purchase

Welcome to the community.

You have 2 iLok accounts - sign in with your email address as your iLok User ID and you'll see your licenses.
Forum: Licensing & Accounts 04-15-2021, 11:24 PM
Replies: 4
Views: 164
Posted By jeffro
Re: Account Active, Expires 01/22, Ilok license not updated

Both of you should be all set now.

If anyone else experiences this, please check the Publisher License ID column for your license in iLok License Manager (right+click the column heading to enable...
Forum: Licensing & Accounts 04-15-2021, 10:00 AM
Replies: 4
Views: 164
Posted By jeffro
Re: Account Active, Expires 01/22, Ilok license not updated

Sorry for the trouble, we'll check it out and update your case.
Forum: Pro Tools 2021 04-15-2021, 09:45 AM
Replies: 10
Views: 605
Posted By jeffro
Re: What is included in the PERPETUAL license?

Avid Falcon AAX is included in the Software Updates + Support Plan for perpetual licenses. See shop.avid.com/ccrz__ProductDetails?sku=DYNAP20000...
Forum: Pro Tools 12 04-15-2021, 09:36 AM
Replies: 2
Views: 140
Posted By jeffro
Re: Application Manager Won't Start

Avid Application Manager was replaced by Avid Link (https://www.avid.com/products/avid-link). You can download/install that or download the Instruments Bundle installer directly from your Avid...
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