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Search: Posts Made By: MCorbin
Forum: Pro Tools | Sync X & SYNC HD 03-21-2024, 01:55 PM
Replies: 12
Views: 530
Posted By MCorbin
Re: Unable to communicate with SYNC HD (24.3)

Hey all

For what it is worth, we have not updated code relating to Sync HD or Sync X in Pro Tools or the HD Driver in several releases.

It might be worth rolling back or doing a co-install of...
Forum: Pro Tools | Carbon 03-18-2024, 03:00 PM
Replies: 7
Views: 306
Posted By MCorbin
Re: Carbon Pre Settings Keep Resetting ?!

Hey Tetonica

We've reproduced this in house. I'll see if someone in Support can reach out to you and set up a case so we can get this to Engineering to fix.

Nice catch!

mark
Forum: Pro Tools | Carbon 03-08-2024, 07:31 AM
Replies: 15
Views: 868
Posted By MCorbin
Re: Performance Degradation with Carbon and Sonoma?

Hey all

There is an Apple AVB bug that shows degraded the performance for Carbon with Sonoma.

In our testing, we see signal drop outs across most Sample Rates and Hardware Buffer sizes when...
Forum: Pro Tools | Carbon 01-30-2024, 07:03 AM
Replies: 8
Views: 750
Posted By MCorbin
Re: Carbon Compatability

FWIW, there is a Sonoma bug that is preventing us from qualifying it. We experience drop outs and clicks and pops during our testing. The bug is assigned to Apple and we're hoping for a resolution...
Forum: Pro Tools | Carbon 01-12-2024, 06:29 AM
Replies: 3
Views: 501
Posted By MCorbin
Re: Used Carbon

Technically speaking the PT License with Carbon should always stay with the Carbon, but this isn't always what happens, so just make sure you know what you are getting from the seller.

Yes, you...
Forum: Pro Tools | Carbon 01-02-2024, 02:22 PM
Replies: 27
Views: 2,509
Posted By MCorbin
Re: B-Stock Carbon 24-bit vs 32-bit

Hey all!

There was a period of time where we’re facing component availability struggles, so a small batch of 24 bit Carbon’s were produced to help bridge any gaps in production. We fortunately...
Forum: Pro Tools 12-15-2023, 06:30 AM
Replies: 25
Views: 5,341
Posted By MCorbin
Re: PT Ultimate 2023.6 HD Driver Removed

Hey all!

We've still not reproduced this issue from our test grid of qualified machines and operating systems.
...
Forum: Pro Tools | MTRX & MTRX Studio 12-07-2023, 11:21 AM
Replies: 16
Views: 1,957
Posted By MCorbin
DADman 5.7.0.1 Now Available

DADman v5.7.0 has been released, along with firmware updates for MTRX, MTRX II and MTRX Studio. These are now available in Avid Link, MyAvid accounts and the Download Center. Release notes are posted...
Forum: Pro Tools | MTRX & MTRX Studio 12-07-2023, 10:54 AM
Replies: 51
Views: 5,600
Posted By MCorbin
Re: Has anyone actually taken delivery of a MTRX TB3 card?

Updated docs are posted. Thank you for letting us know in a cordial manner!!!

mark
Forum: Pro Tools | Carbon 11-03-2023, 10:38 AM
Replies: 11
Views: 1,600
Posted By MCorbin
Re: Avid Carbon

Small update so you know I didnt forget about this. I met with the KB team yesterday to review and they have a call next week with the Test team to validate what has been tested. I am out next week,...
Forum: Pro Tools | Carbon 10-31-2023, 09:28 AM
Replies: 17
Views: 2,439
Posted By MCorbin
Re: Carbon connected to a Mac Pro 5,1

This'll fall squarely on the shoulders of the Community since we do not test or qualify the 5,1 for Carbon or test/qualify any PCIe AVB cards. We've also stopped testing the 5,1 in general with Pro...
Forum: Pro Tools | Carbon 10-27-2023, 07:16 AM
Replies: 11
Views: 1,600
Posted By MCorbin
Re: Avid Carbon

Hey all!

Let me look into this, the Carbon compato KB looks incomplete. By and large all newer machines that are qualified for Pro Tools have been qualified for Carbon systems.

Older machines...
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-28-2023, 06:39 AM
Replies: 3
Views: 958
Posted By MCorbin
Re: Sonnet Echo 3 Desktop *WAS* working fine - HDX engine in ProTools 2023.9

Try uninstalling the 23.9 HD Driver and rolling it back to 23.3. The driver will work fine, but there have been some unexpected reports form the 23.6 & 23.9 driver (same driver under the hood).
...
Forum: Pro Tools | MTRX & MTRX Studio 09-26-2023, 05:29 PM
Replies: 8
Views: 1,134
Posted By MCorbin
Re: Thunderboolt 3 Module Shipping SOON!

TB Driver 1.1.26 for Mac/Coreaudio & 1.1.2 for Win/ASIO are the current ones.

1.0.3.4 is the current and shipping MTRX II firmware version.

1.1.2.1 is the current and shipping MTRX Studio...
Forum: Pro Tools | MTRX & MTRX Studio 09-26-2023, 02:41 PM
Replies: 8
Views: 1,134
Posted By MCorbin
Thunderboolt 3 Module Shipping SOON!

Today is the official GA date for the MTRX Thunderbolt 3 option Module!

We have received all of our official certifications and will begin shipping your orders soon.

You will be able to find...
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-26-2023, 01:48 PM
Replies: 59
Views: 12,035
Posted By MCorbin
Re: PT Ultimate 2023.6 hd driver bug

Thanks for opening cases for these guys!
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-25-2023, 06:09 AM
Replies: 59
Views: 12,035
Posted By MCorbin
Re: PT Ultimate 2023.6 hd driver bug

ViciousLullabyz

Would you be willing to open up a case? We've not seen this on error on tested computers and operating systems.

m
Forum: Pro Tools | Carbon 09-22-2023, 01:15 PM
Replies: 37
Views: 6,688
Posted By MCorbin
Re: Very slow to activate/deactivate DSP

Thanks for letting us know it's improved!
Forum: Pro Tools 09-22-2023, 07:20 AM
Replies: 37
Views: 4,649
Posted By MCorbin
Re: HD Driver 2023.9 STILL Broken.

Eric

No, no real performance benefits that I am aware of from the work that twisted things up, this was purely back end maintenance to improve installation I believe.

m
Forum: Pro Tools 09-22-2023, 07:14 AM
Replies: 37
Views: 4,649
Posted By MCorbin
Re: HD Driver 2023.9 STILL Broken.

Great data point, thank you. We're not testing on the 5,1 any longer, so all our QA pointed towards an OS commonality.

Thanks offthewall!

m
Forum: Pro Tools 09-21-2023, 02:28 PM
Replies: 37
Views: 4,649
Posted By MCorbin
Re: HD Driver 2023.9 STILL Broken.

So the 23.9 driver is suffering from the same issue as 23.6, which only effects OS 10.14 and earlier.

There are no user facing advantages to running either 23.6 or 23.9 over 23.3. There was some...
Forum: Pro Tools HDX & HD Native Systems (Mac) 08-28-2023, 07:29 AM
Replies: 23
Views: 8,269
Posted By MCorbin
Re: will new Mac Pro M2 Ultra be compatible with current HDX cards ?

We update the compato grids whenever we do new releases of software. So stay tuned.... also... pro tip... you can Subscribe to a KB article and receive email notifications any time it gets updated.
Forum: Pro Tools HDX & HD Native Systems (Mac) 08-08-2023, 11:17 AM
Replies: 5
Views: 1,120
Posted By MCorbin
Re: Where to buy E6L TDM Flex cable for an HDX2 Rig?

You can buy the actual cable from Avid Customer Support as well. Just open up a case and let them know you need an RMA for the HDX card Flex cable.

m
Forum: Pro Tools HDX & HD Native Systems (Mac) 06-22-2023, 11:06 AM
Replies: 23
Views: 8,269
Posted By MCorbin
Re: will new Mac Pro M2 Ultra be compatible with current HDX cards ?

I think the risk is low to move forward with your install. We've already done some preliminary and successful testing with Apple, but we've not run it through all the steps to give it an official...
Forum: Pro Tools HDX & HD Native Systems (Mac) 06-21-2023, 01:40 PM
Replies: 59
Views: 12,035
Posted By MCorbin
Re: PT Ultimate 2023.6 hd driver bug

Hey All!

2023.6 HD Driver has been removed from MyAvid, the Download Center, and Avid Link it was causing -6001 errors on a small percentage of intel macs. The 2023.3 HD driver is fully compatible...
Showing results 1 to 25 of 194

 
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