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Search: Posts Made By: cmhawke
Forum: Pro Tools 10-12-2022, 06:16 PM
Replies: 9
Views: 874
Posted By cmhawke
Re: Avid Link Download Errors for Avid Link 2022.9 and Pro Tools 2022.9

2 different devices, both Windows 11. But the glitches also happen on Mac.
Forum: Pro Tools 10-10-2022, 01:15 PM
Replies: 9
Views: 874
Posted By cmhawke
Re: Avid Link Download Errors for Avid Link 2022.9 and Pro Tools 2022.9

As a workaround, I manually installed Avid Link and Pro Tools. Unfortunately even after manually updating Avid Link to 2022.9, attempting to update Pro Tools to 2022.9 via Avid Link didn't work, so I...
Forum: Pro Tools 10-07-2022, 01:52 AM
Replies: 9
Views: 874
Posted By cmhawke
Avid Link Download Errors for Avid Link 2022.9 and Pro Tools 2022.9

This is a development of the bug I reported a few months ago, when I attempted to update the apps and it just continuously showed the loading icon without updating. Now, it immediately shows errors,...
Forum: Windows 08-28-2022, 11:40 AM
Replies: 25
Views: 8,013
Posted By cmhawke
Re: Avid Link credentials issue?

No problem, glad to help.

However, unfortunately the unrecognized local PC credentials issue appears to have resurfaced since the last time. I had switched Express Install off to prevent the...
Forum: Pro Tools 08-10-2022, 03:33 PM
Replies: 10
Views: 4,544
Posted By cmhawke
Re: Feature request section here vs AVID Link

Thanks, I also mentioned both issues (2022.7.1 Link installation failing and 2022.7 PT duplicate update) in a support ticket.
Forum: General Discussion 08-10-2022, 03:11 PM
Replies: 4
Views: 760
Posted By cmhawke
Re: Username change

It's changed now, thanks.
Forum: Pro Tools 08-09-2022, 08:55 PM
Replies: 10
Views: 4,544
Posted By cmhawke
Re: Feature request section here vs AVID Link

Can anyone explain this new oddity (screenshot attached): today (both before and after the Link reinstall) it says there's an update for PT to 2022.7, but that's the version I'm already on?
Forum: General Discussion 08-09-2022, 08:55 PM
Replies: 13
Views: 1,586
Posted By cmhawke
Re: Feature request section here vs AVID Link

Uninstalled Avid Link and tried to install AvidLink_22.7.1_win from scratch, same issue; just hangs and does nothing.

Luckily the previous version (AvidLink_22.7.0_win) was still available at...
Forum: Windows 08-09-2022, 08:53 PM
Replies: 25
Views: 8,013
Posted By cmhawke
Re: Avid Link credentials issue?

Unrecognized local PC credentials bug was resolved after reinstalling Link (AvidLink_22.7.0_win, not AvidLink_22.7.1_win, due to an installation bug...
Forum: General Discussion 08-08-2022, 10:02 AM
Replies: 13
Views: 1,586
Posted By cmhawke
Re: Feature request section here vs AVID Link

Hi Chris, as noted above, I already tried the downloadable installer:



Before I consider a remote-in, (1) would it be worth it to uninstall Avid Link entirely and then reinstall from scratch,...
Forum: General Discussion 08-05-2022, 03:41 PM
Replies: 13
Views: 1,586
Posted By cmhawke
Re: Feature request section here vs AVID Link

Hi Chris, I stumbled across this thread and saw your recommendation to update to 2022.7.1. I myself am interested in updating to that from 2022.7 to see if a bug...
Forum: Windows 08-03-2022, 08:50 PM
Replies: 2
Views: 554
Posted By cmhawke
Re: Track suddenly stopped producing sound

Thank you. It was #1. For some reason the output selector grayed out for this track. The title of the instrument was still displayed but it was seemingly unselected in the dropdown. I reselected the...
Forum: Windows 08-03-2022, 02:52 PM
Replies: 2
Views: 554
Posted By cmhawke
Track suddenly stopped producing sound

After setting an instrument plugin to Bypass, then Inactive, then reverting, with no other changes (to output, volume, instrument settings, etc), that track suddenly stopped producing sound. No...
Forum: General Discussion 08-02-2022, 05:44 PM
Replies: 4
Views: 760
Posted By cmhawke
Forum: Windows 08-01-2022, 05:41 PM
Replies: 25
Views: 8,013
Posted By cmhawke
Re: Avid Link credentials issue?

Update: customer care reset my Avid account login, which I was not having issues with. I have followed up with them to clarify that the issue is with Avid Link no longer recognizing my local PC...
Forum: General Discussion 07-30-2022, 01:30 PM
Replies: 4
Views: 760
Posted By cmhawke
Username change

Hi, I've used the contact form twice already over the past few weeks to request a username change using the "User Name Change" option but haven't received a response. I'd ask a moderator or admin if...
Forum: Windows 07-30-2022, 11:29 AM
Replies: 25
Views: 8,013
Posted By cmhawke
Re: Avid Link credentials issue?

Okay, will do. Thank you.
Forum: Windows 07-30-2022, 12:30 AM
Replies: 25
Views: 8,013
Posted By cmhawke
Re: Avid Link credentials issue?

Well, this did work the first time. I was certain it was the definitive solution.

But after switching back to a Microsoft account (to troubleshoot something; I forgot what), then switching back...
Forum: Pro Tools 07-13-2022, 03:03 PM
Replies: 4
Views: 333
Posted By cmhawke
Re: "27555" errors relating to dll files when installing

Done. Sorry, I worked it out before I saw your above response, but I've read it now.

Anyway here's what I did to fix things this time:
- reset pc (local install, not Cloud)
- Immediately opened...
Forum: Windows 07-13-2022, 01:20 PM
Replies: 25
Views: 8,013
Posted By cmhawke
Re: Avid Link credentials issue?

After testing, I confirmed the culprit. A local password is needed. Not a PIN, not a Microsoft account password.

On most PCs you can set a local password while still signed into a Microsoft...
Forum: Pro Tools 07-13-2022, 11:27 AM
Replies: 4
Views: 333
Posted By cmhawke
Re: "27555" errors relating to dll files when installing

I reset the PC (Settings > System > Recovery > Reset this PC) because after the first time I installed Pro Tools (hereon PT) without issue on my new Microsoft Surface 4 running Windows 11, internet...
Forum: Pro Tools 07-12-2022, 11:56 PM
Replies: 4
Views: 333
Posted By cmhawke
"27555" errors relating to dll files when installing

I installed Pro Tools 2022.6 on Windows 11 without a hitch, but after resetting my pc (long story) and installing it again, I got a few 27555 errors relating to dll files. I didn't note down the...
Forum: Pro Tools 06-24-2022, 01:25 PM
Replies: 3
Views: 734
Posted By cmhawke
Re: Redeemable products unusable

Rescanning seemed to do the trick for BioTek and Melodyne on Windows and Mac, thanks.

Edit: also resolved SoundCredit issue using these steps customer support provided: log in at their site, click...
Forum: Pro Tools 06-23-2022, 09:53 PM
Replies: 3
Views: 734
Posted By cmhawke
Re: Redeemable products unusable

So no one here uses these and/or encountered these issues?
Forum: Pro Tools 06-16-2022, 09:48 PM
Replies: 3
Views: 734
Posted By cmhawke
Redeemable products unusable (BioTek, Melodyne, Sound Credit)

Having 3 issues relating to redeemed products for Pro Tools 2022-5 on 2 devices:

1. On Windows 11, BioTek (plug-in) is installed/activated but doesn't appear in PT.

2. On macOS 12.4, Melodyne...
Showing results 1 to 25 of 66

 
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