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Search: Posts Made By: jeffro
Forum: Licensing & Accounts Today, 09:50 AM
Replies: 1
Views: 10
Posted By jeffro
Re: How can I contact someone in Avid about my Renewal offer

Welcome to the community.

Go to my.avid.com (https://my.avid.com) > Access the Support Center (Portal) > Equipment > Create A Case... for the System ID in question.
Forum: Windows 06-24-2022, 06:00 PM
Replies: 14
Views: 703
Posted By jeffro
Re: Avid Link credentials issue?

Welcome to the community.

Avid Link needs the Administrator User Name which can be found in Settings/Your Info. I started a support case to get your info. Please look for an email, thanks!
Forum: Windows 06-24-2022, 05:49 PM
Replies: 14
Views: 703
Posted By jeffro
Re: Avid Link credentials issue?

Welcome to the community.

Avid Link needs the Administrator User Name which can be found in Settings/Your Info. Obviously don't want to post that here, so I'll start a support case to get your...
Forum: Getting Started 06-20-2022, 12:15 PM
Replies: 7
Views: 267
Posted By jeffro
Re: Included Plugins?

They are installed by the Avid Effects installer which is in the main PT installer. You can search for Avid Effects Setup within the expanded Pro Tools (installer) folder and run that, making sure to...
Forum: General Discussion 06-15-2022, 11:30 AM
Replies: 29
Views: 1,387
Posted By jeffro
Re: "Access denied" when trying to post

We're finally making some progress here. I have a few chunks of text that previously triggered the error, and after some internal changes I'm able to post them.

If you have any text that causes...
Forum: Getting Started 06-15-2022, 10:48 AM
Replies: 7
Views: 267
Posted By jeffro
Re: Included Plugins?

BF-76, Eleven Lite and Maxim are core plug-ins, and should be installed by the main PT installer.

Are you getting an error when launching PT or when opening a session that uses them?

Your sig...
Forum: Getting Started 06-15-2022, 09:22 AM
Replies: 7
Views: 267
Posted By jeffro
Re: Included Plugins?

Welcome to the community.

You can find the list of what's included at avid.com/pro-tools/whats-included-artist (https://www.avid.com/pro-tools/whats-included-artist) and...
Forum: Licensing & Accounts 06-15-2022, 08:55 AM
Replies: 5
Views: 302
Posted By jeffro
Re: After updating to 2022.4 I now have Pro Tools Ultimate

Started a support case to look into this. Please watch your email, thanks!
Forum: Licensing & Accounts 06-14-2022, 11:53 AM
Replies: 2
Views: 148
Posted By jeffro
Re: Perpetual Update Question

Welcome to the community.

Perpetual and Subscription are different license types/products (see the Licensing FAQ (https://avid.secure.force.com/pkb/articles/faq/Pro-Tools-Licensing-FAQ) for more...
Forum: Getting Started 06-13-2022, 11:33 AM
Replies: 4
Views: 208
Posted By jeffro
Re: Air virtual instrumnets not showing after AVID LINK says INSTALLED

The included AIR VIs (Boom, DB-33, Mini Grand, etc.) can be used on Mono tracks. They just aren't named "AIR" in the pop-up unless you have the prefs set to include Manufacturer name.
Forum: Getting Started 06-13-2022, 10:45 AM
Replies: 4
Views: 208
Posted By jeffro
Re: Air virtual instrumnets not showing after AVID LINK says INSTALLED

Welcome to the community.

Not related to activation/authorization since PT is launching, and doesn't sound like a problem with Link.

What's the "Organize Plug-In Menus By" setting in Setup >...
Forum: Pro Tools 06-08-2022, 03:13 PM
Replies: 1
Views: 146
Posted By jeffro
Re: iLok question

You can simply drag the license from iLok Cloud to iLok USB Key (if your iLok Cloud is in Managed Mode) or Close Your Cloud Session and activate the license to your iLok USB Key from your account.
...
Forum: Getting Started 06-07-2022, 08:38 AM
Replies: 2
Views: 238
Posted By jeffro
Re: Have you ever used Yamaha TF5 as a DAW controller with Pro Tools

Welcome to the community.

Was it this thread (https://duc.avid.com/showthread.php?t=400881)?
Forum: Licensing & Accounts 06-01-2022, 08:43 AM
Replies: 9
Views: 4,281
Posted By jeffro
Re: iLok lost... I can't transfer my licence on my new ilok...

Welcome to the community.

I found your account and ASC (it was in your Products Not Yet Downloaded (https://my.avid.com/products/notyetdownloaded)). I will start the case for you so please watch...
Forum: Windows 05-27-2022, 05:26 PM
Replies: 14
Views: 703
Posted By jeffro
Re: Avid Link credentials issue?

Thanks for letting us know you solved it!
Forum: Pro Tools 05-27-2022, 09:06 AM
Replies: 49
Views: 7,421
Posted By jeffro
Re: Pt 2022.5?

I'll follow up directly. Mind if we split this off to a new thread?
Forum: Pro Tools 05-27-2022, 09:05 AM
Replies: 56
Views: 5,226
Posted By jeffro
Re: "Error, missing PACE authorization" with PT 2022.4 and iLok USB Key [PT-286566]

No, it's a resource file that we pushed separate from the update.
Forum: Windows 05-27-2022, 09:04 AM
Replies: 14
Views: 703
Posted By jeffro
Re: Avid Link credentials issue?

Thanks for clarifying.

You have the Admin Functions pref enabled, and you're using their username and password?

"You will be required to enter an administrator password to set install...
Forum: Windows 05-26-2022, 05:11 PM
Replies: 14
Views: 703
Posted By jeffro
Re: Avid Link credentials issue?

This should be your computer's user name and password. Your profile says you're on macOS (though you posted to the Windows subforum), so the account from System Preferences > User & Groups (and make...
Forum: Pro Tools 2020 05-26-2022, 11:19 AM
Replies: 5
Views: 810
Posted By jeffro
Re: Why do inactive tracks show up when I open my project?

Did you have Source Tracks set to Hide and Make Inactive when you did the Commit?
Forum: Pro Tools 05-26-2022, 10:00 AM
Replies: 49
Views: 7,421
Posted By jeffro
Re: Pt 2022.5 ?

Pls check avid.secure.force.com/pkb/articles/Download/Pro-Tools-2022-5-Release-Info (https://avid.secure.force.com/pkb/articles/Download/Pro-Tools-2022-5-Release-Info) which includes info & links.
Forum: Pro Tools 05-26-2022, 09:44 AM
Replies: 43
Views: 3,879
Posted By jeffro
Re: Crash moving tracks to new Routing Folder in PT 2022.4 [PT-286068]

Okay, anyone experiencing this please check in v2022.5 and report back when able. Thank you!

avid.secure.force.com/pkb/articles/Download/Pro-Tools-2022-5-Release-Info...
Forum: Pro Tools 05-26-2022, 09:43 AM
Replies: 19
Views: 1,873
Posted By jeffro
Re: Aux Sends causing high CPU usage PT 2021.6/higher with Apple Silicon [PT-286348]

Okay, anyone experiencing this please check in v2022.5 and report back when able. Thank you!

avid.secure.force.com/pkb/articles/Download/Pro-Tools-2022-5-Release-Info...
Forum: Pro Tools 05-25-2022, 05:24 PM
Replies: 56
Views: 5,226
Posted By jeffro
Re: "Error, missing PACE authorization" with PT 2022.4 and iLok USB Key [PT-286566]

We identified an issue with the Falcon installer - running that interrupts iLok which then causes Pro Tools to lose touch with its license on an iLok USB Key. Falcon can be installed by Avid Link, so...
Forum: Pro Tools 05-25-2022, 09:55 AM
Replies: 43
Views: 3,879
Posted By jeffro
Re: Crash moving tracks to new Routing Folder in PT 2022.4 [PT-286068]

We are testing a fix for this and will update this thread when we have more info.
Showing results 1 to 25 of 500

 
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