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Search: Posts Made By: jeffro
Forum: Licensing & Accounts 10-23-2021, 09:17 AM
Replies: 11
Views: 309
Posted By jeffro
Re: Missing Pace Authorization HELP!

Good advice from Ben (thanks). Merged your thread with a similar one from yesterday - closing an unused iLok Cloud session (all license were on their iLok USB Key) solved it. I updated...
Forum: Licensing & Accounts 10-22-2021, 04:46 PM
Replies: 11
Views: 309
Posted By jeffro
Re: PACE iLok Error stops PT from booting

Glad that solved it! I'll update the KB article (https://avid.secure.force.com/pkb/articles/Error_Message/missing-PACE-authorization-for-Pro-Tools) to include this info.
Forum: Licensing & Accounts 10-22-2021, 04:20 PM
Replies: 11
Views: 309
Posted By jeffro
Re: PACE iLok Error stops PT from booting

Sorry for the trouble. iLok status (https://status.ilok.com/) is good, and your licenses look correct on your iLok....
Forum: Licensing & Accounts 10-20-2021, 12:53 PM
Replies: 3
Views: 382
Posted By jeffro
Re: Accidently Crossgraded from perp. to subscription

Case updated, please check your email and reply as needed. Thanks!
Forum: Licensing & Accounts 10-20-2021, 09:15 AM
Replies: 1
Views: 189
Posted By jeffro
Re: Pro Tools | Standard Annual Subscription Discount for Perpetual License Holders

Your q's should be answered by https://avid.secure.force.com/pkb/articles/FAQ/Pro-Tools-Annual-Subscription-Promo but please reply if you need additional info. Thanks!
Forum: Licensing & Accounts 10-20-2021, 09:10 AM
Replies: 1
Views: 48
Posted By jeffro
Re: Crossgrade Renewal is not honoring it's 2 year promise

Welcome to the community.

The second year discount on the crossgraded subscription is applied by the system when it renews, and that discount could not be (automatically) applied in this case...
Forum: Licensing & Accounts 10-18-2021, 10:39 PM
Replies: 3
Views: 382
Posted By jeffro
Re: Accidently Crossgraded from perp. to subscription

Welcome to the community.

I grabbed your support case, will look into this & reply soon. Thanks.
Forum: Licensing & Accounts 10-18-2021, 10:27 PM
Replies: 2
Views: 295
Posted By jeffro
Re: Just bought pro tools but it doesn´t show up on my avid account

Welcome to the community.

Just checking in since your account shows the product & licenses were added and activated a few minutes after you posted up here. Hope all's well!
Forum: Licensing & Accounts 10-18-2021, 09:36 PM
Replies: 2
Views: 133
Posted By jeffro
Re: Pro Tools Ultimate subscription on hold because the payment was not successful

Welcome to the community.

Found/escalated your support case and deposited temp licenses to get you through your session!
Forum: Licensing & Accounts 10-18-2021, 09:01 PM
Replies: 11
Views: 1,255
Posted By jeffro
Re: Pro Tools 10/11 licence and download missing from account

Found your support case and will respond there.
Forum: Pro Tools 2021 10-13-2021, 12:12 PM
Replies: 1
Views: 120
Posted By jeffro
Re: Pro Tools - Project Collaboration

Just sent you an invite through Avid Link to see if I can assist.
Forum: General Discussion 10-12-2021, 10:04 AM
Replies: 5
Views: 737
Posted By jeffro
Re: How Long for AVID Support to Respond?

Welcome to the community.

Looks like this is regarding a transfer of ownership. The seller started a case on 10/1 but it's taken several attempts by our rep to get all the info needed (the System...
Forum: macOS 10-06-2021, 11:20 AM
Replies: 6
Views: 261
Posted By jeffro
Re: Avid Link constantly re-installs Falcon and fails anyway

Repro'd here, so I logged a bug and started a case to track it.
Forum: Licensing & Accounts 09-23-2021, 02:04 PM
Replies: 1
Views: 230
Posted By jeffro
Re: How To Use Pro Tools Offline

Sounds like you simply need to Close Your Cloud Session in iLok License Manager and then activate the license to your iLok USB key (as described here...
Forum: Licensing & Accounts 09-22-2021, 09:09 AM
Replies: 3
Views: 191
Posted By jeffro
Re: Ilok cloud question

Welcome to the community.

It's just temporary in that the current computer takes over. When back at your other machine you'll see a similar message when you start up (assuming you haven't...
Forum: Licensing & Accounts 09-21-2021, 09:15 AM
Replies: 3
Views: 365
Posted By jeffro
Re: Subscribed to promotion and perpetual license now gone

Updated the case to get more info... please check your email and reply. Thanks!
Forum: Pro Tools | Carbon 09-19-2021, 03:19 PM
Replies: 10
Views: 550
Posted By jeffro
Re: Panic about new Carbon purchase connections

I'm running mine on a 2019 iMac's built-in Ethernet, but have also run it with the recommended adapters.

The Pro Tools | Carbon Support and Compatibility KB (linked from the Start Here sticky at...
Forum: Licensing & Accounts 09-14-2021, 09:42 AM
Replies: 3
Views: 252
Posted By jeffro
Re: Two licenses. No Pro Tools. Please help.

Nope, different iLok accounts. Case in progress...
Forum: Pro Tools 2020 09-10-2021, 11:22 AM
Replies: 16
Views: 4,297
Posted By jeffro
Re: Can't find or add contacts to Avid Link

Welcome to the community.

I just sent you a Connection Request. Please let me know if you don't see it.
Forum: Licensing & Accounts 09-10-2021, 11:19 AM
Replies: 11
Views: 847
Posted By jeffro
Re: iLock activation code never received in iLock account, Help

Sorry to hear that! Couldn't find your account based on your DUC email. Can you please start a case/chat with the store team via avid.com/learn-and-support/contact-audio-and-music-support...
Forum: Pro Tools | First Discussion 09-09-2021, 04:04 PM
Replies: 11
Views: 478
Posted By jeffro
Re: Click on a session, nothing happens...

No prob, thanks for pitching in to try and help!
Forum: Licensing & Accounts 09-09-2021, 01:38 PM
Replies: 2
Views: 159
Posted By jeffro
Forum: Pro Tools | First Discussion 09-09-2021, 10:29 AM
Replies: 11
Views: 478
Posted By jeffro
Re: Click on a session, nothing happens...

Can you please describe how you did this? Backup To Cloud is an option but Projects are cached on your boot drive in /Users/*name*/Documents/Pro Tools/Project Cache and should not be manually...
Forum: Pro Tools | First Discussion 09-09-2021, 10:28 AM
Replies: 11
Views: 478
Posted By jeffro
Re: Click on a session, nothing happens...

They are using Pro Tools First which uses Projects (not Sessions) so the files are packaged and managed by the app.
Forum: Licensing & Accounts 09-09-2021, 10:07 AM
Replies: 3
Views: 230
Posted By jeffro
Re: Switching from Cloud authorization to local iLok authorization ??

It's here (https://duc.avid.com/showthread.php?p=2613005). The topic of your thread was licensing so it was moved to the Licensing & Accounts subforum (https://duc.avid.com/forumdisplay.php?f=143)....
Showing results 1 to 25 of 500

 
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