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Search: Posts Made By: DigiTechSupt
Forum: Getting Started 09-01-2021, 11:06 PM
Replies: 1
Views: 184
Posted By DigiTechSupt
Re: I need help

Hello Juliaduh,

For help with an Avid product or account please see www.avid.com/learn-and-support/contact-audio-and-music-support...
Forum: Pro Tools | First Discussion 08-19-2021, 10:19 AM
Replies: 1
Views: 482
Posted By DigiTechSupt
Re: Project gone from Dashboard !

Hi,

I've just checked and the PT tech support team already sent an Email. Please check.

Thank you!
-Tope
Forum: Pro Tools | First Discussion 08-05-2021, 07:22 AM
Replies: 7
Views: 524
Posted By DigiTechSupt
Re: Pro Tools First PXF PlugIn Error Message

Can you post a screenshot? Not sure if it's just the mix window not appearing, you can try hitting CTRL+"=" on windows / CMD+"=" on mac.

-Tope
Forum: Pro Tools | First Discussion 08-05-2021, 07:21 AM
Replies: 7
Views: 524
Posted By DigiTechSupt
Re: Pro Tools First PXF PlugIn Error Message

Try going to your plugins folder then temporarily place all plugins on a different location, then launch Pro tools first and see if the same issue occurs. C:\Program Files\Common...
Forum: Licensing & Accounts 07-29-2021, 12:03 PM
Replies: 3
Views: 954
Posted By DigiTechSupt
Re: AvidPlay, Stuck Won't Distribute!

Hi,

You can create a support case on this at https://avid.secure.force.com/Support/RegistrationCaseCreation
Under AUDIO > Music Distribution

Thanks,
-Tope
Forum: Licensing & Accounts 07-28-2021, 11:26 AM
Replies: 2
Views: 197
Posted By DigiTechSupt
Re: Student Version License Question

Hi,
Are they on a Perpetual license? They can install it on any supported machine. Though 1 license can only be activated on 1 location. They can deactivate this from his desktop, then activate it...
Forum: Pro Tools | First Discussion 07-18-2021, 05:37 AM
Replies: 10
Views: 790
Posted By DigiTechSupt
Re: Can't open project stored in the cloud

Hi, I've sent an Email through the support case. Please respond and attach the needed file.

Thank you!
-Tope
Forum: Licensing & Accounts 06-09-2021, 08:41 AM
Replies: 3
Views: 410
Posted By DigiTechSupt
Re: iLok License not showing after purchase

Hi, we can't find any active subscriptions or recent orders under the Email you registered with the duc. Are you using a different Email? Please update your duc account's Email with the correct one...
Forum: Technical Alerts 06-02-2021, 06:59 AM
Replies: 0
Views: 1,659
Posted By DigiTechSupt
Avid Download Center and community.avid.com maintenance Jun 3, 2021 at 5am EDT

Scheduled Maintenance 6.3.2021 at 5:00 am EST
On Thursday, June 3, 2021, at 5:00 am EST, (2:00 PST), Avid will be performing scheduled maintenance for our production virtual machines. During this...
Forum: General 05-04-2021, 07:47 AM
Replies: 0
Views: 1,064
Posted By DigiTechSupt
No Boundaries: Releasing the Tiffany Twisted Debut EP in Dolby Atmos

No Boundaries: Releasing the Tiffany Twisted Debut EP in Dolby Atmos

This is a guest post from the founder and lead singer of London-based band Tiffany Twisted. It is a behind-the-scenes look at...
Forum: Pro Tools 2021 04-21-2021, 11:17 AM
Replies: 5
Views: 716
Posted By DigiTechSupt
Post Re: system ID not accepted

Hello Jonathan,

Your Pro Tools Ultimate Update Plan is not showing the correct support entitlement. We have reported this to our team to fix it.

Best regards,
DTS
Forum: Pro Tools 2021 04-21-2021, 11:15 AM
Replies: 5
Views: 716
Posted By DigiTechSupt
Post Re: system ID not accepted

Hello Chuck,

Pro Tools Software Update Plans and Subscriptions only include online (webcase) support. Please refer to https://www.avid.com/learn-and-support/avid-advantage-support-plans for this...
Forum: Pro Tools | First Discussion 03-31-2021, 06:14 AM
Replies: 1
Views: 630
Posted By DigiTechSupt
Crash on some Windows 10 systems

⚠️Known Issue⚠️
PTFirst crashing on some Windows 10 systems upon opening/creating a project.
It may happen on different Windows 10 systems and builds. The root causing the crash is currently being...
Forum: Licensing & Accounts 02-26-2021, 11:05 AM
Replies: 6
Views: 392
Posted By DigiTechSupt
Re: ILok Probs?

Hello clusterer,

There was a brief interruption to iLok Cloud services in Europe Feb 26, 17:28 that was resolved Feb 26, 17:30.

All systems are operational [2021-02-26 18:55:11 GMT]

Please...
Forum: Technical Alerts 02-08-2021, 08:14 AM
Replies: 1
Views: 2,724
Posted By DigiTechSupt
Exclamation iLok Maintenance Scheduled for Feb 20 2021 @ 8a PST

Customers with Avid products that use iLok copy protection should be aware that on Saturday, February 20, 2021 from 8:00 AM to 10:00 AM PST (11:00 AM to 1:00 PM EST, 16:00 to 18:00 GMT), iLok.com...
Forum: Licensing & Accounts 01-26-2021, 08:56 PM
Replies: 11
Views: 1,070
Posted By DigiTechSupt
Post Re: Another reinstatement question

Hello Andrew,

That is the right product to upgrade from a Pro Tools 9/higher license assuming you are eligible for academic pricing (check that here (https://www.avid.com/academic-eligibility)).
...
Forum: Licensing & Accounts 01-16-2021, 01:10 PM
Replies: 2
Views: 516
Posted By DigiTechSupt
Re: System id not found in avid account

Hello,

These would need to be handled by Avid CS so please start a support case through the Support Center in my.avid.com (http://my.avid.com) or watch for a case notice email if you have already...
Forum: Licensing & Accounts 01-14-2021, 09:41 AM
Replies: 3
Views: 1,251
Posted By DigiTechSupt
Re: Purchased Mackie CR3-X's, registered but don't have 'Musician Collection' Plugins

Hi,

Sent you an Email through a support case. Should be all set now. You can check the Email for further info.
Thank you,
Tope
Forum: Licensing & Accounts 01-14-2021, 09:30 AM
Replies: 2
Views: 525
Posted By DigiTechSupt
Re: Reinstatement Plan issue, Avid stops to reply

Jeffro's already on this. Please check your Email for updates.
Thanks!
-Tope
Forum: Licensing & Accounts 01-14-2021, 09:20 AM
Replies: 2
Views: 413
Posted By DigiTechSupt
Re: Ilok or computer?

If you're on Pro Tools 2018 and later, you have the option to activate it using the iLok Cloud but not directly on your computer. You'll need to be connected to the internet while using Pro Tools if...
Forum: Licensing & Accounts 01-14-2021, 09:17 AM
Replies: 4
Views: 822
Posted By DigiTechSupt
Re: Can’t locate new ASC number for replacement license

Hi,
Please check your https://my.avid.com/products/notyetdownloaded
It might have not yet been activated.

Thanks
-Tope
Forum: Licensing & Accounts 01-14-2021, 08:48 AM
Replies: 1
Views: 377
Posted By DigiTechSupt
Re: PT 2019.6 educational support plan has expired

Hi,
Just a note that there are still no version of Pro Tools officially supported and tested on Big Sur.
https://avid.secure.force.com/pkb/articles/en_US/Compatibility/macOS-Big-Sur-Support
If you...
Forum: Licensing & Accounts 01-11-2021, 10:42 AM
Replies: 21
Views: 3,021
Posted By DigiTechSupt
Re: reinstatement question

I've alerted the licensing team on this. You'll receive an Email with further info.

Thanks!
-Tope
Forum: Licensing & Accounts 01-10-2021, 12:12 PM
Replies: 21
Views: 3,021
Posted By DigiTechSupt
Re: reinstatement question

Hi,

I've just checked and this is all set now. Please check your iLok License Manager.

Thanks.
-Tope
Forum: Licensing & Accounts 01-10-2021, 11:49 AM
Replies: 2
Views: 465
Posted By DigiTechSupt
Re: PT 12.2 Academic license reading issues

Hi,
Should be all set now. Please check your iLok License Manager and activate the license for your 12.2 version.
I've also sent an Email through the support case I've started.
Thanks
-Tope
Showing results 1 to 25 of 500

 
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