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Search: Posts Made By: jeffro
Forum: macOS 11-24-2021, 05:55 PM
Replies: 3
Views: 199
Posted By jeffro
Re: Pro Tools with Apple/iPad Sidecar

Haven't used it much, but some quick tests with Pro Tools Ultimate 2021.10 on a 2019 iMac (Catalina or Bug Sur) with an iPad Pro didn't show any problems.
Forum: Licensing & Accounts 11-24-2021, 10:17 AM
Replies: 17
Views: 396
Posted By jeffro
Re: This license can only be activated to an iLok. Please plug one in."

Your recording mostly shows your drive (DESKTOP) with your Pro Tools First license. That's separate from the Pro Tools trial. Your iLok Cloud (just above that) shows 0 licenses though our system...
Forum: Licensing & Accounts 11-19-2021, 01:21 PM
Replies: 8
Views: 290
Posted By jeffro
Re: Falcon 2.5 Update For PT Users

We've been rolling it in this week so you should start seeing it in my.avid.com/products (https://my.avid.com/products) or the Included Apps & Plugins under your Pro Tools product in Avid Link.
...
Forum: Licensing & Accounts 11-18-2021, 01:52 PM
Replies: 1
Views: 112
Posted By jeffro
Re: Avid Support code missing from Account

my.avid.com (https://my.avid.com) > Access the Support Center > Equipment > Create A Case (for the product in question)
Forum: Eleven Rack 11-17-2021, 11:07 AM
Replies: 20
Views: 483
Posted By jeffro
Re: 11R Editor - Avid Pushing Us Away

Sorry if 'everything' already includes the workaround I linked to from Benoni, but thought it worth asking again about this specifically. The info is also in the KB at...
Forum: Eleven Rack 11-16-2021, 02:41 PM
Replies: 20
Views: 483
Posted By jeffro
Re: 11R Editor - Avid Pushing Us Away

If you can share specific things you are having trouble accessing we might be able to help.
Forum: Eleven Rack 11-16-2021, 02:35 PM
Replies: 4
Views: 121
Posted By jeffro
Re: [Solved: Chrome Browser bug?] Eleven Rack Editor Downloads are Missing

Thanks for that info, Darryl. I run 4 different browsers on 3 macOS versions and at times see inconstant behavior with them (and not just with our stuff).
Forum: Eleven Rack 11-16-2021, 10:31 AM
Replies: 20
Views: 483
Posted By jeffro
Re: 11R Editor - Avid Pushing Us Away

Welcome to the community.

Can you please try the solution posted by Benoni (https://duc.avid.com/showthread.php?p=2394457) and let us know the results?

If needed, the Editor can be downloaded...
Forum: Eleven Rack 11-16-2021, 10:21 AM
Replies: 4
Views: 121
Posted By jeffro
Re: Eleven Rack Editor Downloads are Missing

I checked that KB article (https://avid.secure.force.com/pkb/articles/troubleshooting/Eleven-Rack-Editor) and the links for the Editor (around the middle of the page) work for me. Can you please try...
Forum: Licensing & Accounts 11-15-2021, 05:51 PM
Replies: 5
Views: 290
Posted By jeffro
Re: No Pro Tools Ultimate showing in my account

I saw that the CS rep replied on your case last week to explain the processing time and linked to this info (https://avid.secure.force.com/pkb/articles/FAQ/purchase-not-showing-on-my-account) in the...
Forum: Licensing & Accounts 11-12-2021, 08:25 PM
Replies: 2
Views: 113
Posted By jeffro
Re: Monthly Subscription current PT shows expired cant open

Welcome to the community.


I escalated your case so please check your licenses in a few minutes...
Forum: Pro Tools 2021 11-11-2021, 07:03 PM
Replies: 58
Views: 3,127
Posted By jeffro
Re: HDX Driver No Longer Shows after 2021.10 Install

Looks like it was replaced by avid.secure.force.com/pkb/articles/How_To/Avid-HD-Driver-Installation-on-macOS (https://avid.secure.force.com/pkb/articles/How_To/Avid-HD-Driver-Installation-on-macOS) -...
Forum: Pro Tools | Carbon 11-11-2021, 01:08 PM
Replies: 12
Views: 336
Posted By jeffro
Re: Communication problems between Carbon and Pro Tools

Started a support case for you to get more info. Please check your email and reply to the case notice. Thanks!
Forum: Licensing & Accounts 11-11-2021, 01:06 PM
Replies: 5
Views: 290
Posted By jeffro
Re: No Pro Tools Ultimate showing in my account

Welcome to the community.

I escalated your case with Avid CS to get this sorted out.
Forum: Licensing & Accounts 11-08-2021, 06:25 PM
Replies: 5
Views: 245
Posted By jeffro
Re: Merge my two master accounts, how?

Couldn't find your account based on your DUC email, can you please start an Account Support case via avid.com/learn-and-support/contact-audio-and-music-support?...
Forum: Pro Tools 2021 11-05-2021, 07:30 PM
Replies: 22
Views: 1,885
Posted By jeffro
Re: Be Careful When Importing MP3s Into PT 2021.10

Thanks for the additional info from everyone. I think it's safe to un-stick this thread since we haven't been able to repro with anything other than that one file. (Still hoping there's a way for us...
Forum: Pro Tools 2021 11-05-2021, 06:08 PM
Replies: 53
Views: 1,829
Posted By jeffro
Re: PT2021.10 Upgrade Hangs

Thanks.

Looks like it's just bouncing in the Dock then?

Go to the PT app in the Dock and right+click > Options > Show In Finder, then Get Info. What's the version listed?

Your Dock...
Forum: Pro Tools 2021 11-05-2021, 04:58 PM
Replies: 53
Views: 1,829
Posted By jeffro
Re: PT2021.10 Upgrade Hangs

Based on your screenshot and our tools here I see that your licenses are in your iLok Cloud and that's set to Managed Mode. Try this...


In iLok License Manager - Show Details for your iLok...
Forum: Licensing & Accounts 11-05-2021, 04:58 PM
Replies: 8
Views: 290
Posted By jeffro
Re: Will Avid post Falcon 2.5 to eligible Avid accounts anytime soon?

We have the updated installers and will be rolling these into eligible products after we wrap up some testing... likely later this month.
Forum: Pro Tools 2021 11-05-2021, 10:50 AM
Replies: 53
Views: 1,829
Posted By jeffro
Re: PT2021.10 Upgrade Hangs

A Pro Tools Subscription license can only be activated to an iLok (2nd gen/later) or iLok Cloud. If you don't have an iLok USB Key then try iLok Cloud...
Forum: Pro Tools 2021 10-29-2021, 07:43 PM
Replies: 22
Views: 1,885
Posted By jeffro
Re: Do not import mp3 into pt2021.10 !!

Out of an abundance of caution I'm making this a sticky thread. I was unable to repro any problem with import of MP3 in Pro Tools Ultimate 2021.10 (saw the files, imported, played back correctly),...
Forum: Pro Tools 2021 10-29-2021, 07:34 PM
Replies: 39
Views: 3,794
Posted By jeffro
Re: Dynamic Plug-In Processing is broken

Working correctly here with a similar session and setup (PT or PTU 2021.10 on a 2019 iMac with macOS 10.15.7). CPU meters fill up when clips start, then drop back a few seconds after clips end. ...
Forum: Pro Tools 2021 10-29-2021, 06:52 PM
Replies: 9
Views: 442
Posted By jeffro
Re: 2021.10 Import Session Data is BLANK

Working correctly here for me on Catalina and Big Sur. Might help to try with your file so if you have a session you can provide please start a support case (my.avid.com > Access the Support Center)...
Forum: Pro Tools 2021 10-29-2021, 12:24 AM
Replies: 6
Views: 747
Posted By jeffro
Re: "Clip Slide" added to Undo queue in 2021.3

Can't repro here. Can you both confirm your PT and OS versions? Also what edit mode are you in? Thanks!
Forum: Pro Tools 2021 10-28-2021, 11:07 PM
Replies: 5
Views: 871
Posted By jeffro
Re: PT 2021.10 - VCA Level Meters Misaligned

I can repro on Big Sur but not on Catalina.

They also reset if you control+option+command+click your meters to change meter width.

If you start a support case (Access the Support Center in...
Showing results 1 to 25 of 500

 
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