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Search: Posts Made By: H.G. Hollans
Forum: System 5 03-11-2016, 04:40 PM
Replies: 2
Views: 3,759
Posted By H.G. Hollans
Re: CM408T Beep problem

It might be the RAM. That can be found on the SBC/motherboard which is attached to the panel behind the display.
You might want to try re-seating the RAM, or replacing it.

Also if you have a...
Forum: System 5 06-29-2015, 02:46 PM
Replies: 2
Views: 3,873
Posted By H.G. Hollans
Re: Copy appsets?

Hi Niek,
In your user Apsets folder on the MCPro, you need to find the file called nuendo6.xml. Make a duplicate of that file and rename it as nuendo7.xml.
Relaunch the MCPro app. That should do...
Forum: System 5 06-17-2015, 07:54 AM
Replies: 3
Views: 3,586
Posted By H.G. Hollans
Re: Mc control and S 5

We would need to know more about the console you will be working on in order to answer your questions. Is this a System-5 console, or a S5MC?
If it is a System-5, does it have "Hybrid"...
Forum: System 5 04-16-2015, 06:49 PM
Replies: 8
Views: 6,197
Posted By H.G. Hollans
Re: Yosemite and The System 5 MC

Eucon Workstation 3.2.2 includes support for Yosemite. The download can be found here (http://euphonix.avid.com/artist/ux/euphonix/mc_support.html)

v3.1.3 is still the current release for the...
Forum: System 5 03-12-2015, 02:07 PM
Replies: 11
Views: 10,102
Posted By H.G. Hollans
Re: PlugIn does not show up on Softknob

Hi Greco,
We have not seen this behavior when we run the MCPro with Logic.
When did this problem first appear? Did you see this problem with Logic 10.0?

Also, do you ever see text on that one...
Forum: System 5 01-28-2015, 06:24 AM
Replies: 11
Views: 15,659
Posted By H.G. Hollans
Re: Problrm with Sonicwall Pro 1060

We actually switched from the Sonicwall to the Cisco/Linksys RV016 a couple of years ago:
http://www.cisco.com/c/en/us/products/routers/rv016-multi-wan-vpn-router/index.html

I'm sure there are...
Forum: System 5 11-14-2014, 10:02 PM
Replies: 4
Views: 5,252
Posted By H.G. Hollans
Re: CMOS checksum error defaults loaded

Here's a link to the battery replacement procedure with photo:
http://avid.force.com/pkb/articles/en_US/how_to/Advantech-SBC-CMOS-Battery-Replacement
Forum: System 5 11-13-2014, 06:54 AM
Replies: 4
Views: 5,252
Posted By H.G. Hollans
Re: CMOS checksum error defaults loaded

Hi Serge,
This does sound like a dead CMOS battery. The battery is a CR2032 which should be available locally.
The battery is located on the main SBC (the motherboard attached to the panel...
Forum: System 5 11-01-2014, 08:07 AM
Replies: 2
Views: 3,818
Posted By H.G. Hollans
Re: System 5B meter ballistics

The scale is a DBFS scale.
Ballistics can be toggled between average & peak on the meters page (accessed from the center section).

Select "Meters" and you should see a Peak/Avg selection in...
Forum: System 5 08-05-2014, 09:24 AM
Replies: 5
Views: 5,130
Posted By H.G. Hollans
Re: S5MC disconnecting from PT

Hi Steven,
Are you running 3.1.2 on the PT machine?
What is the priority of your network connections?
If the PT machine does not need an external WAN connection, try making the EUCON connection...
Forum: System 5 05-01-2014, 12:05 PM
Replies: 4
Views: 3,398
Posted By H.G. Hollans
Re: System 5 MC Pro Trackball Not Working!

There is no manual that shows how to replace the internal components.
I believe Mark has emailed you. If you guys determine that the trackball needs to be replaced, he will be able to help provide...
Forum: System 5 04-29-2014, 09:10 AM
Replies: 4
Views: 3,398
Posted By H.G. Hollans
Re: System 5 MC Pro Trackball Not Working!

Hi Thayne,
First try to "re-identify" the jog wheel and see if this clears it up:

go to the wave menu on the touchscreen
select prefs
touch "Identify right wheel"
Move the wheel & select...
Forum: System 5 02-04-2014, 10:22 AM
Replies: 2
Views: 4,339
Posted By H.G. Hollans
Re: MC Pro Keyboard problem

Hi Luke,
Please try re-installing the 3.0.1 workstation app (EUCONWS_3.0.1), and see if the keyboard works.
If so, install the 3.1 app on the workstation, without uninstalling the older version....
Forum: System 5 02-04-2014, 08:55 AM
Replies: 0
Views: 4,178
Posted By H.G. Hollans
Emix v5.3 software with Pro Tools 11 support now available

System 5 now supports Pro Tools 11

Avid® is excited to announce that you can now mix Pro Tools® 11 sessions on a EUCON® Hybrid-enabled System 5 or S5 Fusion console using eMix 5.3—a new free...
Forum: System 5 02-04-2014, 08:47 AM
Replies: 2
Views: 3,185
Posted By H.G. Hollans
Re: how do i register my S5????

Hi,
There is no need to register your S5. The latest version of eMix (5.3) is available as a free upgrade for customers already running v5.

This does require obtaining an activation code from...
Forum: System 5 11-27-2013, 01:36 PM
Replies: 70
Views: 27,116
Posted By H.G. Hollans
Re: EUCON 3.0 and system 5-MC

Yes, S5MC works with both PT11 & PT10. As mentioned in an earlier post, you must copy & rename your custom appsets if you want to carry them across from one version to another.

You should be able...
Forum: System 5 10-29-2013, 04:00 PM
Replies: 70
Views: 27,116
Posted By H.G. Hollans
Re: EUCON 3.0 and system 5-MC

They will not be automatically recognized, but you can copy the PT10 app sets and rename them so that they will work in PT11.
The files need to be renamed to:
Pro Tools 11Mac.xml for Mac
or
Pro...
Forum: System 5 10-18-2013, 07:43 AM
Replies: 1
Views: 4,107
Posted By H.G. Hollans
Re: System-5 Minimal Configuration for Atmos

Hi,
I understand that our local sales rep has been (or will be) in contact with you regarding this.
Let us know if you still have questions.
Thanks!
H.G.
Forum: System 5 08-28-2013, 07:26 AM
Replies: 70
Views: 27,116
Posted By H.G. Hollans
Re: EUCON 3.0 and system 5-MC

We are testing an updated version that has some key bug-fixes. I don't have a release date yet, but should hopefully be soon.
I'll post an update here as soon as I have more info.
Forum: System 5 07-24-2013, 02:12 PM
Replies: 70
Views: 27,116
Posted By H.G. Hollans
Re: EUCON 3.0 and system 5-MC

You should be able to email me directly by clicking on my name. Let me know if that doesn't work.

At this point, I don't think we need you to try anything else, but I may need some information...
Forum: System 5 07-01-2013, 12:57 PM
Replies: 70
Views: 27,116
Posted By H.G. Hollans
Re: EUCON 3.0 and system 5-MC

The updated procedure for reverting the 408's back to 2.x has now been posted here:
http://avid.force.com/pkb/articles/en_US/download/Procedure-to-downgrade-MC408-s-from-EUCON-3-to-EUCON-2-x

But...
Forum: System 5 07-01-2013, 09:48 AM
Replies: 70
Views: 27,116
Posted By H.G. Hollans
Re: EUCON 3.0 and system 5-MC

Hi Serge,
I tried calling your studio, but got the voicemail. Please send me your email address, and I will send an updated procedure for reverting the 408's back to 2.7. (It's a 12Mb file)
You...
Forum: System 5 06-28-2013, 12:46 PM
Replies: 70
Views: 27,116
Posted By H.G. Hollans
Re: EUCON 3.0 and system 5-MC

Are you switching between PT11 & 10.3.6 on the same workstation?
Is it a Mac or PC?
Forum: System 5 06-27-2013, 05:18 PM
Replies: 70
Views: 27,116
Posted By H.G. Hollans
Re: EUCON 3.0 and system 5-MC

We did get another download page up today that's a little easier to read:

http://avid.force.com/pkb/articles/en_US/download/EUCON-Pro-Software-version-3-0

Roll - what issues are you seeing? I...
Forum: System 5 06-27-2013, 02:57 PM
Replies: 70
Views: 27,116
Posted By H.G. Hollans
Re: EUCON 3.0 and system 5-MC

Note that in EUCON 3.0, there is a change to the way that 408 modules need to be updated. This is from the release notes:

Installing/Updating MC Pro & CM408s: (2.x to 3.0)
1. Uninstall the...
Showing results 1 to 25 of 56

 
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