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Search: Posts Made By: jeffro
Forum: Licensing & Accounts 12-17-2021, 08:46 AM
Replies: 70
Views: 6,062
Posted By jeffro
Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

Correct. The Pro Tools Plan and Pro Tools HD Plan licenses were temp licenses which authorized bonus plug-ins while a Software Updates + Support Plan was active. If that plan lapsed you could...
Forum: Licensing & Accounts 12-16-2021, 06:11 PM
Replies: 70
Views: 6,062
Posted By jeffro
Forum: Licensing & Accounts 12-10-2021, 09:42 PM
Replies: 70
Views: 6,062
Posted By jeffro
Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

Sorry for the delay. Didn't want this to linger through the weekend so I hijacked your case and sync'd your product - you should be able to activate the license now using iLok License Manager.
Forum: Licensing & Accounts 12-10-2021, 01:51 PM
Replies: 70
Views: 6,062
Posted By jeffro
Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

Sorry to keep another saturatist waiting... you should see the HEAT license in your iLok account now.
Forum: Licensing & Accounts 12-10-2021, 01:46 PM
Replies: 70
Views: 6,062
Posted By jeffro
Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

This was our mistake, sorry about that! You should see the HEAT license in your iLok account now.
Forum: Licensing & Accounts 12-10-2021, 01:23 PM
Replies: 70
Views: 6,062
Posted By jeffro
Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

Found your support case where the CS rep deposited temp licenses for you - that's why it's a diff license type. I manually deposited the licenses and will check in with them to find out status....
Forum: Licensing & Accounts 12-10-2021, 01:16 PM
Replies: 70
Views: 6,062
Posted By jeffro
Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

Checked your account and that shows a HEAT license deposited 12/9.
Forum: Licensing & Accounts 12-03-2021, 10:39 AM
Replies: 70
Views: 6,062
Posted By jeffro
Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

Please check your iLok account - HEAT was already deposited and can be activated (https://www.avid.com/search#q=ilok%20activate&t=KB&sort=relevancy) using iLok License Manager.
Forum: Licensing & Accounts 12-03-2021, 10:20 AM
Replies: 70
Views: 6,062
Posted By jeffro
Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

Looks like the rep deposited your HEAT license around the time they replied, but failed to mention that and only included activation info! Sorry about this. You can activate the license now to an...
Forum: Licensing & Accounts 12-03-2021, 10:03 AM
Replies: 70
Views: 6,062
Posted By jeffro
Forum: Licensing & Accounts 12-03-2021, 10:01 AM
Replies: 70
Views: 6,062
Posted By jeffro
Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

Glad to hear that, thanks both for following up!
Forum: Licensing & Accounts 12-02-2021, 10:57 AM
Replies: 70
Views: 6,062
Posted By jeffro
Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

Would like to get more info including System ID so will start a case...
Forum: Licensing & Accounts 12-01-2021, 10:12 PM
Replies: 70
Views: 6,062
Posted By jeffro
Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

We have been rolling these into the Software Updates + Support Plans for Pro Tools & Pro Tools Ultimate (the latter already had the plug-in bundle). If you have a current Plan and are not seeing...
Showing results 1 to 13 of 13

 
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