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Search: Posts Made By: jeffro
Forum: Pro Tools Today, 04:10 PM
Replies: 0
Views: 1
Posted By jeffro
Exclamation Pro Tools doesn't see your perpetual license after updating?

Check the Release Limit date for your license in iLok License Manager.


Launch iLok License Manager and Sign In
Right click on your perpetual Pro Tools license and select Show Details
Look...
Forum: Pro Tools Today, 03:32 PM
Replies: 24
Views: 390
Posted By jeffro
Re: Can't Open 2022.9....Help?

Welcome to the community.

I re-sync'd your licenses so please try again now. Thanks!
Forum: Pro Tools Today, 03:11 PM
Replies: 24
Views: 390
Posted By jeffro
Re: Can't Open 2022.9....Help?

Welcome to the community.

You should be all set now, please try launching PT again.
Forum: Pro Tools Today, 03:10 PM
Replies: 24
Views: 390
Posted By jeffro
Re: Can't Open 2022.9....Help?

Welcome to the community.

You should be all set, please make sure iLok License Manager is up to date, Synchronize your iLok, then try launching PT again.
Forum: Pro Tools Today, 03:08 PM
Replies: 24
Views: 390
Posted By jeffro
Re: Can't Open 2022.9....Help?

You should be all set, please try launching PT again.
Forum: Pro Tools Today, 02:22 PM
Replies: 24
Views: 390
Posted By jeffro
Re: Can't Open 2022.9....Help? / iLok issues!

Different cause but same result - your license was not in sync with your Upgrade Plan. Please try launching PT now (synchronize your iLok in iLok License Manager if needed).
Forum: Pro Tools Today, 02:16 PM
Replies: 5
Views: 196
Posted By jeffro
Re: Pro Tools 2022.9 "Saving ARA Data"

Not seeing that here. Can you provide more info? Melodyne tier and version (Help > About...), OS version, screenshots, etc. might be helpful.
Forum: Pro Tools Today, 01:18 PM
Replies: 24
Views: 390
Posted By jeffro
Re: Can't Open 2022.9....Help?

I'll start up a support case to get more info to make sure we're looking at the right account, iLok, etc.
Forum: Pro Tools Today, 01:01 PM
Replies: 24
Views: 390
Posted By jeffro
Re: Can't Open 2022.9....Help?

The Pro Tools Studio license is the perpetual parachute from the expired Subscription included with your Carbon. Make sure that's not activated, then Synchronize your iLok and try launching 2022.9...
Forum: Pro Tools Today, 12:46 PM
Replies: 24
Views: 390
Posted By jeffro
Re: Can't Open 2022.9....Help?

I'll check your account/license...
Forum: Pro Tools Today, 12:41 PM
Replies: 23
Views: 2,906
Posted By jeffro
Re: Universe View Bug in 2022.4 [PT-285259]

Should be working correctly now in 2022.9.The Universe display should no longer be blank or fail to be interactive (PT-285259)...
Forum: Pro Tools Today, 12:38 PM
Replies: 12
Views: 1,512
Posted By jeffro
Re: Send meters in 2022.7 do not disappear when collapsed in Mix window [PT-289919]

Fixed in 2022.9. Send level meters no longer stay on screen when Expanded Send view is turned off (PT-289919)
avid.secure.force.com/pkb/articles/readme/Pro-Tools-2022-9-Release-Notes...
Forum: Pro Tools Today, 12:30 PM
Replies: 26
Views: 2,358
Posted By jeffro
Re: Custom Shuttle Lock Speed broken in 2022.5 [PT-290238]

Fixed in 2022.9.
Fixed an issue with Custom Shuttle Lock Speed in Pro Tools Studio (PT-290238)
avid.secure.force.com/pkb/articles/readme/Pro-Tools-2022-9-Release-Notes...
Forum: Pro Tools Today, 12:23 PM
Replies: 13
Views: 1,770
Posted By jeffro
Re: Can't change Default Output Bus in 2022.7 [PT-290371]

This is fixed in 2022.9.Default Output Assignment is once again assignable in I/O Setup (PT-290371)
avid.secure.force.com/pkb/articles/readme/Pro-Tools-2022-9-Release-Notes...
Forum: Pro Tools Today, 12:20 PM
Replies: 93
Views: 9,431
Posted By jeffro
Re: Can't select MIDI Notes after Quantizing them in 2022.6 [PT-289219]

Correct, there were a few similar issues logged that were fixed in 2022.9...MIDI notes can be selected and edited where it was previously intermittently failing, including in Slip mode, after...
Forum: Pro Tools Today, 12:16 PM
Replies: 10
Views: 254
Posted By jeffro
Forum: Pro Tools | Carbon Today, 11:35 AM
Replies: 56
Views: 6,040
Posted By jeffro
Re: More Carbon Sync Issues...Must Get Solved...

This should be fixed in 2022.9. From the Release Notes (https://avid.secure.force.com/pkb/articles/readme/Pro-Tools-2022-9-Release-Notes):Hybrid Engine
Fixed an issue that caused a track's audio...
Forum: Pro Tools Today, 11:27 AM
Replies: 3
Views: 91
Posted By jeffro
Re: Value disappears when changing Clip Gain in 2022.9

Can't repro with PT 2022.9 on macOS 10.15.7. Can try on my Mac Mini which has Mojave in a bit. Anyone else?
Forum: Pro Tools Today, 08:26 AM
Replies: 11
Views: 344
Posted By jeffro
Re: How does PT know that someone else is working w/ my session?

Followup to my previous post (https://duc.avid.com/showthread.php?p=2648150#post2648150)... this was added in 2020.5. From the Blog (https://www.avidblogs.com/whats-new-pro-tools-2020/) and Release...
Forum: Pro Tools Yesterday, 02:29 PM
Replies: 11
Views: 344
Posted By jeffro
Re: How does PT know that someone else is working w/ my session?

Is the Session on shared storage? You'd see this if you had a session in Dropbox/etc. and open that on one system with "Prevent Others from Overwriting Open Session" enabled in Setup > Preferences >...
Forum: Licensing & Accounts Yesterday, 11:54 AM
Replies: 2
Views: 146
Posted By jeffro
Re: Avid phone support is saying I do not have support but I have an active support p

Sorry for the trouble, and thanks for updating the thread with status.
Forum: Licensing & Accounts Yesterday, 11:53 AM
Replies: 3
Views: 197
Posted By jeffro
Re: DOWNGRADE To Artist From Studio?

Correct.
You would get a new System ID since it's a new product/license (no software reinstall needed - just activate the new license).
Forum: Pro Tools Yesterday, 10:14 AM
Replies: 4
Views: 334
Posted By jeffro
Re: Melodyne ARA not showing up

Use the Contact Us link down at the bottom for forum admin help if needed.
Forum: Licensing & Accounts 09-26-2022, 08:54 PM
Replies: 5
Views: 129
Posted By jeffro
Re: Can't activate Pro Tools 12 after re-install.

After checking your account I'd say the problem isn't OS compatibility - you only have a PT11 Free Sdnt Upgrade in your iLok account which is a bundle including Pro Tools 10 and Pro Tools 11...
Forum: Licensing & Accounts 09-21-2022, 12:31 PM
Replies: 3
Views: 220
Posted By jeffro
Re: Transfer Avid Dolby Atmos Production Suite Ilok license/ Reset Requested Help

Welcome to the community.

No reset requests in the queue for your iLok User ID, and the only support case I see in your account is from today simply for License / Re-Activation (no product...
Showing results 1 to 25 of 500

 
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