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Search: Posts Made By: [email protected]
Forum: Pro Tools | Intro Discussion 07-28-2021, 01:59 PM
Replies: 10
Views: 2,694
Posted By [email protected]
Forum: Pro Tools | Intro Discussion 07-28-2021, 09:56 AM
Replies: 10
Views: 2,694
Posted By [email protected]
Re: Can't open project stored in the cloud

Hi James. Is there an update on this case?
Forum: Pro Tools | Intro Discussion 07-21-2021, 02:24 PM
Replies: 10
Views: 2,694
Posted By [email protected]
Re: Can't open project stored in the cloud

Hi James. I replied to the support case email and included the requested file. Thanks.
Forum: Pro Tools | Intro Discussion 07-15-2021, 10:45 AM
Replies: 10
Views: 2,694
Posted By [email protected]
Forum: Pro Tools | Intro Discussion 07-13-2021, 08:49 AM
Replies: 10
Views: 2,694
Posted By [email protected]
Re: Can't open project stored in the cloud

Hi. I created case number 04200425. On July 5, Christopher from Avid Customer Care, asked if he could reset my password. I said "Yes", but I haven't heard back since then. Do I just need to be...
Forum: Pro Tools | Intro Discussion 07-04-2021, 11:28 AM
Replies: 10
Views: 2,694
Posted By [email protected]
Re: Can't open project stored in the cloud

Hi James. Thanks for the quick response. I created case number 04200425.

Al
Forum: Pro Tools | Intro Discussion 07-03-2021, 08:01 PM
Replies: 10
Views: 2,694
Posted By [email protected]
Can't open project stored in the cloud

I'm having the exact problem described by PatJo in the following thread:

http://duc.avid.com/showthread.php?t=405680&highlight=annoyed

I have a project in the cloud which I am now getting an...
Forum: Pro Tools | Intro Discussion 06-29-2021, 12:24 PM
Replies: 3
Views: 1,059
Posted By [email protected]
Re: 2021.6 Pro Tools First: helper.exe being blocked as malware by Webroot

Thanks, Obsidian and albee. I checked with Webroot. They confirmed that this was a false-positive on their side. They updated their database. I retried and it worked this time. Thanks for your...
Forum: Pro Tools | Intro Discussion 06-28-2021, 12:52 PM
Replies: 3
Views: 1,059
Posted By [email protected]
2021.6 Pro Tools First: helper.exe being blocked as malware by Webroot

I'm trying to upgrade Pro Tools First to version 2021.6. Webroot flagged pro tools helper.exe as malware and has removed it as a threat. Has anyone else experienced this?
Forum: Pro Tools | Intro Discussion 03-18-2018, 03:02 PM
Replies: 43
Views: 30,973
Posted By [email protected]
Re: Project wont open with error "Could not complete your request because while tran

I installed Pro Tools First 2018.3. It has solved my problem. My songs are back.
Forum: Pro Tools | Intro Discussion 02-10-2018, 05:57 PM
Replies: 43
Views: 30,973
Posted By [email protected]
Re: Project wont open with error "Could not complete your request because while tran

Hi. This is my first time interacting with this community. I'm getting the same error as others in this thread, i.e., "Could not complete your request because while translating DNet Collaboration...
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