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Search: Posts Made By: jeffro
Forum: Windows Today, 01:34 AM
Replies: 7
Views: 177
Posted By jeffro
Re: BF-76 no longer part of classic compressors

What version of PT? I just ran the 2022.10 installer (on Win10) and that installed BF-76.
Forum: Windows Yesterday, 12:37 PM
Replies: 7
Views: 177
Posted By jeffro
Re: BF-76 no longer part of classic compressors

It's a core plugin. Guessing you already ran the Pro Tools installer?
Forum: MBOX Studio 11-30-2022, 03:44 PM
Replies: 1
Views: 81
Posted By jeffro
Re: Mbox SPDIF/adat switch ?

Yes to both... avid.com/products/mbox-studio/specifications (https://www.avid.com/products/mbox-studio/specifications) lists Optical (ADAT or S/PDIF) and Coax (S/PDIF), plus MBOX Control shows both...
Forum: MBOX Studio 11-29-2022, 01:36 PM
Replies: 13
Views: 344
Posted By jeffro
Re: MBOX Studio....First Impressions

Can you confirm that you set Left to MBOX Studio Internal 7 and Right to MBOX Studio Internal 8 in AMS > Configure Speakers?
Forum: MBOX Studio 11-29-2022, 01:13 PM
Replies: 13
Views: 344
Posted By jeffro
Re: MBOX Studio....First Impressions

Clipping here as well with Youtube at its default volume - turn that almost all the way down to eliminate clipping. I also checked with a stereo test file and it is stereo into PT.
Forum: MBOX Studio 11-29-2022, 01:10 PM
Replies: 13
Views: 344
Posted By jeffro
Re: MBOX Studio....First Impressions

Looks like you are using Mic/Line/Inst 1, so with that selected in Hardware Input (top row of channels), click Avid FX on the left (instead of Channel Focus), then turn up the knob(s) at the top of...
Forum: Pro Tools 11-23-2022, 07:39 PM
Replies: 5
Views: 289
Posted By jeffro
Re: ILock Cloud Under Maintenance?

Glad you got this solved.

The note about the 19th is advance notice for December. Bookmark https://status.ilok.com in case you ever run into an issue and want to check status to know if you...
Forum: Licensing & Accounts 11-21-2022, 04:19 PM
Replies: 22
Views: 3,110
Posted By jeffro
Re: Missing Melodyne Essential Activation

I checked the account using your DUC email and I see Melodyne listed (third from the bottom) in your my.avid.com/products (https://my.avid.com/products). Perhaps you found the "Claim..." link after...
Forum: Pro Tools 11-18-2022, 03:15 PM
Replies: 49
Views: 3,538
Posted By jeffro
Re: Pro Tools Flex Renaming Back To Ultimate

Do you have a link to another thread about the issue you're describing? I did find your support case which said it was solved in June 2021 with a fix for PT-228817 (it's listed in the 2021.6 Release...
Forum: Pro Tools 11-18-2022, 02:44 PM
Replies: 49
Views: 3,538
Posted By jeffro
Re: Pro Tools Flex Renaming Back To Ultimate

You own a perpetual license, but this change applies to subscriptions. The top tier subscription was named Pro Tools Flex, which included the Pro Tools Ultimate software & license for $999. We...
Forum: Pro Tools 11-18-2022, 02:40 PM
Replies: 49
Views: 3,538
Posted By jeffro
Re: Pro Tools Flex Renaming Back To Ultimate

Correct. An extra year has been added to subscriptions bought at the original $999 price.
Forum: Pro Tools 11-18-2022, 02:29 PM
Replies: 49
Views: 3,538
Posted By jeffro
Re: Pro Tools Flex Renaming Back To Ultimate

This pricing is related to Subscriptions and their Renewals - both were $999 and are now $599.

This is not related to Software Updates + Support Plans for Perpetual licenses (what you own).
Forum: Licensing & Accounts 11-17-2022, 11:22 PM
Replies: 3
Views: 270
Posted By jeffro
Re: PT Studio Renewal

You can disabled Auto Renewal and when your license expires simply purchase the new subscription. You'll get a new license but the software doesn't need to be reinstalled. It's available in...
Forum: Pro Tools 11-04-2022, 07:03 PM
Replies: 4
Views: 172
Posted By jeffro
Re: retrieving project from cloud

Glad you were able to recover your Project. We did post to https://duc.avid.com/forumdisplay.php?f=32 when a change with our host required an update to Cloud Client Services (the updated installer is...
Forum: Pro Tools 11-03-2022, 11:28 AM
Replies: 10
Views: 972
Posted By jeffro
Re: SoundFlow Cloud Avid Edition for Pro Tools Studio?

I went through the accounts for everyone on this thread and clicked "Claim..." for the ones that were still missing. ;)

You are all now set with SoundFlow Cloud Avid Edition in...
Forum: Pro Tools 10-27-2022, 06:16 PM
Replies: 10
Views: 972
Posted By jeffro
Re: SoundFlow Cloud Avid Edition for Pro Tools Studio?

I clicked the "Claim your free gifts now" link in your account for you. See before/after pics below...
Forum: Pro Tools 10-20-2022, 10:04 AM
Replies: 10
Views: 972
Posted By jeffro
Re: SoundFlow Cloud Avid Edition for Pro Tools Studio?

I checked the accounts for those of you that posted in this thread and see it in some accounts. If you don't see it at/near the bottom of my.avid.com/products (https://my.avid.com/products) please...
Forum: Pro Tools 10-19-2022, 03:50 PM
Replies: 29
Views: 3,365
Posted By jeffro
Re: New Inner Circle reward: Pick a Plugin from Plugin Alliance

Thanks for posting this. There's also a KB explaining this (https://avid.secure.force.com/pkb/articles/how_to/Redeem-New-Pro-Tools-Inner-Circle-Plugin) but the process itself should be improved so I...
Forum: Pro Tools | Carbon 10-11-2022, 12:19 PM
Replies: 73
Views: 8,364
Posted By jeffro
Re: More Carbon Sync Issues...Must Get Solved...

Sorry to hear that! Started a case on your behalf to get more info and to track this.
Forum: Pro Tools 10-04-2022, 12:08 AM
Replies: 55
Views: 3,784
Posted By jeffro
Re: Can't Open 2022.9....Help?

Welcome to the community.

Looks like your case has been updated by CS so please check your email for a case notice.
Forum: Pro Tools | Carbon 09-30-2022, 07:02 PM
Replies: 73
Views: 8,364
Posted By jeffro
Re: More Carbon Sync Issues...Must Get Solved...

It was a software fix in the Hybrid Engine (so benefited HD hardware as well). I started up a support case for you so please check your email and reply there as needed. Thanks!
Forum: Pro Tools 09-30-2022, 03:50 PM
Replies: 5
Views: 369
Posted By jeffro
Re: Pro Tools DigiLink I/O license

Upgrading doesn't remove any DigiLink licenses. They would stay where you activated them unless you manually deactivate them.
Forum: Pro Tools 09-30-2022, 12:15 PM
Replies: 16
Views: 1,459
Posted By jeffro
Re: Cursor is now white instead of black in 2022.9

Sorry, realized if it's actually the cursor then a screenshot won't help! Perhaps try a QuickTime Screen Recording (video) or go old school... snap a pic/vid of your monitor. Thanks!
Forum: Pro Tools 09-29-2022, 11:18 PM
Replies: 55
Views: 3,784
Posted By jeffro
Re: Can't Open 2022.9....Help?

Welcome to the community.

Updated your case... pls check email, thanks!
Forum: Pro Tools 09-29-2022, 06:07 PM
Replies: 55
Views: 3,784
Posted By jeffro
Re: Can't Open 2022.9....Help?

Fixed and case updated.
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