Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Search Forums

Showing results 1 to 25 of 500
Search took 0.09 seconds.
Search: Posts Made By: jeffro
Forum: Licensing & Accounts Today, 10:45 AM
Replies: 4
Views: 50
Posted By jeffro
Re: Inner Circle Free? Plugins

My comment was based on your account. I removed the screenshot from your post since it showed your SN & KEY, and attaching another here just showing the location of the KEY.
Forum: Licensing & Accounts Today, 09:55 AM
Replies: 3
Views: 157
Posted By jeffro
Re: Purchased two Pro Tools yearly subscriptions and haven't received licenses yet. H

Sorry for the delay fulfilling your order - that can be normal (https://avid.secure.force.com/pkb/articles/FAQ/purchase-not-showing-on-my-account). I'll have someone follow up with you via case to...
Forum: Licensing & Accounts Today, 09:52 AM
Replies: 4
Views: 50
Posted By jeffro
Re: Inner Circle Free? Plugins

I checked Pro Tools Inner Circle in my.avid.com/products (https://my.avid.com/products) and clicking View Info reveals both SN and KEY - can you please double check that and report back? Thanks!
Forum: Licensing & Accounts Yesterday, 11:24 PM
Replies: 12
Views: 174
Posted By jeffro
Re: Transfer of ownership - Please Help support!

Got your updated form and started a case for you. You should hear from Avid CS soon about this.
Forum: Pro Tools 2021 Yesterday, 11:12 PM
Replies: 30
Views: 974
Posted By jeffro
Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

We have been rolling these into the Software Updates + Support Plans for Pro Tools & Pro Tools Ultimate (the latter already had the plug-in bundle). If you have a current Plan and are not seeing...
Forum: Licensing & Accounts Yesterday, 03:23 PM
Replies: 12
Views: 174
Posted By jeffro
Re: Transfer of ownership - Please Help support!

You can enter the code at https://avid.secure.force.com/ASC/ASCWebToCaseHomePage to start your case. If not, get a case going for CS using the code in your account. Sorry for the delay!
Forum: Licensing & Accounts Yesterday, 03:08 PM
Replies: 12
Views: 174
Posted By jeffro
Re: Transfer of ownership - Please Help support!

The process at https://avid.secure.force.com/pkb/articles/FAQ/en363631 hasn't actually changed in a while, and the specific steps are listed in the Avid Audio Transfer of Ownership Form (PDF) linked...
Forum: macOS 11-24-2021, 05:55 PM
Replies: 3
Views: 213
Posted By jeffro
Re: Pro Tools with Apple/iPad Sidecar

Haven't used it much, but some quick tests with Pro Tools Ultimate 2021.10 on a 2019 iMac (Catalina or Bug Sur) with an iPad Pro didn't show any problems.
Forum: Licensing & Accounts 11-24-2021, 10:17 AM
Replies: 17
Views: 428
Posted By jeffro
Re: This license can only be activated to an iLok. Please plug one in."

Your recording mostly shows your drive (DESKTOP) with your Pro Tools First license. That's separate from the Pro Tools trial. Your iLok Cloud (just above that) shows 0 licenses though our system...
Forum: Licensing & Accounts 11-19-2021, 01:21 PM
Replies: 8
Views: 313
Posted By jeffro
Re: Falcon 2.5 Update For PT Users

We've been rolling it in this week so you should start seeing it in my.avid.com/products (https://my.avid.com/products) or the Included Apps & Plugins under your Pro Tools product in Avid Link.
...
Forum: Licensing & Accounts 11-18-2021, 01:52 PM
Replies: 1
Views: 132
Posted By jeffro
Re: Avid Support code missing from Account

my.avid.com (https://my.avid.com) > Access the Support Center > Equipment > Create A Case (for the product in question)
Forum: Eleven Rack 11-17-2021, 11:07 AM
Replies: 20
Views: 525
Posted By jeffro
Re: 11R Editor - Avid Pushing Us Away

Sorry if 'everything' already includes the workaround I linked to from Benoni, but thought it worth asking again about this specifically. The info is also in the KB at...
Forum: Eleven Rack 11-16-2021, 02:41 PM
Replies: 20
Views: 525
Posted By jeffro
Re: 11R Editor - Avid Pushing Us Away

If you can share specific things you are having trouble accessing we might be able to help.
Forum: Eleven Rack 11-16-2021, 02:35 PM
Replies: 4
Views: 134
Posted By jeffro
Re: [Solved: Chrome Browser bug?] Eleven Rack Editor Downloads are Missing

Thanks for that info, Darryl. I run 4 different browsers on 3 macOS versions and at times see inconstant behavior with them (and not just with our stuff).
Forum: Eleven Rack 11-16-2021, 10:31 AM
Replies: 20
Views: 525
Posted By jeffro
Re: 11R Editor - Avid Pushing Us Away

Welcome to the community.

Can you please try the solution posted by Benoni (https://duc.avid.com/showthread.php?p=2394457) and let us know the results?

If needed, the Editor can be downloaded...
Forum: Eleven Rack 11-16-2021, 10:21 AM
Replies: 4
Views: 134
Posted By jeffro
Re: Eleven Rack Editor Downloads are Missing

I checked that KB article (https://avid.secure.force.com/pkb/articles/troubleshooting/Eleven-Rack-Editor) and the links for the Editor (around the middle of the page) work for me. Can you please try...
Forum: Licensing & Accounts 11-15-2021, 05:51 PM
Replies: 5
Views: 311
Posted By jeffro
Re: No Pro Tools Ultimate showing in my account

I saw that the CS rep replied on your case last week to explain the processing time and linked to this info (https://avid.secure.force.com/pkb/articles/FAQ/purchase-not-showing-on-my-account) in the...
Forum: Licensing & Accounts 11-12-2021, 08:25 PM
Replies: 2
Views: 133
Posted By jeffro
Re: Monthly Subscription current PT shows expired cant open

Welcome to the community.


I escalated your case so please check your licenses in a few minutes...
Forum: Pro Tools 2021 11-11-2021, 07:03 PM
Replies: 59
Views: 3,363
Posted By jeffro
Re: HDX Driver No Longer Shows after 2021.10 Install

Looks like it was replaced by avid.secure.force.com/pkb/articles/How_To/Avid-HD-Driver-Installation-on-macOS (https://avid.secure.force.com/pkb/articles/How_To/Avid-HD-Driver-Installation-on-macOS) -...
Forum: Pro Tools | Carbon 11-11-2021, 01:08 PM
Replies: 12
Views: 362
Posted By jeffro
Re: Communication problems between Carbon and Pro Tools

Started a support case for you to get more info. Please check your email and reply to the case notice. Thanks!
Forum: Licensing & Accounts 11-11-2021, 01:06 PM
Replies: 5
Views: 311
Posted By jeffro
Re: No Pro Tools Ultimate showing in my account

Welcome to the community.

I escalated your case with Avid CS to get this sorted out.
Forum: Licensing & Accounts 11-08-2021, 06:25 PM
Replies: 5
Views: 266
Posted By jeffro
Re: Merge my two master accounts, how?

Couldn't find your account based on your DUC email, can you please start an Account Support case via avid.com/learn-and-support/contact-audio-and-music-support?...
Forum: Pro Tools 2021 11-05-2021, 07:30 PM
Replies: 22
Views: 1,959
Posted By jeffro
Re: Be Careful When Importing MP3s Into PT 2021.10

Thanks for the additional info from everyone. I think it's safe to un-stick this thread since we haven't been able to repro with anything other than that one file. (Still hoping there's a way for us...
Forum: Pro Tools 2021 11-05-2021, 06:08 PM
Replies: 53
Views: 1,860
Posted By jeffro
Re: PT2021.10 Upgrade Hangs

Thanks.

Looks like it's just bouncing in the Dock then?

Go to the PT app in the Dock and right+click > Options > Show In Finder, then Get Info. What's the version listed?

Your Dock...
Forum: Pro Tools 2021 11-05-2021, 04:58 PM
Replies: 53
Views: 1,860
Posted By jeffro
Re: PT2021.10 Upgrade Hangs

Based on your screenshot and our tools here I see that your licenses are in your iLok Cloud and that's set to Managed Mode. Try this...


In iLok License Manager - Show Details for your iLok...
Showing results 1 to 25 of 500

 
Forum Jump

All times are GMT -7. The time now is 11:11 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com