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Search took 1.97 seconds. Search: Posts Made By: cvicente22
Forum: Licensing & Accounts Today, 06:47 AM
Replies: 3
Views: 254
Posted By cvicente22
Re: Pro Tools Studio Perpetual EDU Update Plan

Hi Michael,

That's a relief. You EDU verification should be good for the next 9 months. After that you will need to re-verify if you wish to avail an EDU discount.
Forum: Pro Tools Today, 06:40 AM
Replies: 191
Views: 15,679
Posted By cvicente22
Re: Upcoming Price Adjustments

Hi mrscratchhook,

If in case you need more info with regards to the upcoming price adjustment, you may check this article:
...
Forum: Licensing & Accounts Yesterday, 12:25 PM
Replies: 3
Views: 254
Posted By cvicente22
Re: Pro Tools Studio Perpetual EDU Update Plan

Hi Netmania,

Right now, we have a manual way to convert Pro Tools EDU to a non-EDU. You may purchase a Pro Tools Perpetual upgrade from an Avid authorized dealer. That would be around $199, and...
Forum: Licensing & Accounts Yesterday, 12:22 PM
Replies: 2
Views: 206
Posted By cvicente22
Re: My unactivated 2nd PT Ultimate license has disappeared

Hi K Roche,

If in case you need further assistance, please feel free to reach out or DM me.
Forum: Licensing & Accounts Yesterday, 12:21 PM
Replies: 1
Views: 166
Posted By cvicente22
Re: Reset Password - Avid Account

Hi papac,

Can you DM me your MyAvid account together with the address registered in your account for verification purposes?
Forum: Pro Tools Yesterday, 08:44 AM
Replies: 3
Views: 254
Posted By cvicente22
Re: Could not complete the Commit command because AAE error -9095 was encountered.

Hi basharar1,

As what Darryl suggest, please share us what troubleshooting steps you already did as well as info about your setup (Pro Tools version, Operating system, Audio Interface, etc). If...
Forum: Pro Tools Yesterday, 06:27 AM
Replies: 5
Views: 339
Posted By cvicente22
Re: Can't drag multiple tracks from clip bin

Hi RedMagpie,

May I ask what version of Pro Tools are you using? I checked the bug created for this, it has been resolved since 2024.3.
Forum: Licensing & Accounts Yesterday, 06:20 AM
Replies: 3
Views: 309
Posted By cvicente22
Re: Didn't receive license for Dolby Atmos Album Assembler

You're welcome! I also sent you an email via case 04790303.
Forum: Pro Tools 12 04-17-2024, 02:48 PM
Replies: 3
Views: 299
Posted By cvicente22
Re: Pro tools don't recognize keyboard M-Audio Hammer 88 Pro

Hi Alvaro,

Can you also share what version of Pro Tools and operating system are you using?
Forum: Licensing & Accounts 04-17-2024, 11:38 AM
Replies: 3
Views: 309
Posted By cvicente22
Re: Didn't receive license for Dolby Atmos Album Assembler

Hi tchderek,

Can you DM me the MyAvid email that you used to purchase from our Avid Online store?
Forum: Licensing & Accounts 04-17-2024, 06:37 AM
Replies: 4
Views: 440
Posted By cvicente22
Re: Perpetual License Renewal Not Showing

Hi Stamak,

As we've discussed on our DM - I've already coordinated your concern to our Avid Online store team.
Forum: Licensing & Accounts 04-17-2024, 05:36 AM
Replies: 13
Views: 719
Posted By cvicente22
Re: Wrong Expiration Dates on Support Extension?

Hi audiobob - Your case 04782051 has been resolved. You should receive an update as well via case ticket.
Forum: Licensing & Accounts 04-12-2024, 09:50 AM
Replies: 13
Views: 719
Posted By cvicente22
Re: Wrong Expiration Dates on Support Extension?

Thanks! I checked and this issue was affected by a bug under DTIQA-2525. I've also informed them regarding your follow up. We apologize about the inconvenience.
Forum: Licensing & Accounts 04-12-2024, 09:01 AM
Replies: 13
Views: 719
Posted By cvicente22
Re: Wrong Expiration Dates on Support Extension?

We apologize about the delay. Can you share your case number here as well so I can coordinate your concern?
Forum: Pro Tools 04-12-2024, 08:59 AM
Replies: 1
Views: 143
Posted By cvicente22
Re: Cannot save

Hi Calypoter,

Can you DM me your system id or MyAvid email so I can create a case for you?
Forum: Licensing & Accounts 04-12-2024, 08:12 AM
Replies: 13
Views: 719
Posted By cvicente22
Re: Wrong Expiration Dates on Support Extension?

You're welcome tetonica! Yes it was a reinstatement. I've already informed our support team to make some adjustment.
Forum: Pro Tools 04-12-2024, 07:16 AM
Replies: 11
Views: 1,889
Posted By cvicente22
Re: Pro Tools 2024.3.1 is out

We apologize about that Electronic1982. I will make a follow up on this as well.
Forum: Licensing & Accounts 04-12-2024, 07:00 AM
Replies: 13
Views: 719
Posted By cvicente22
Re: Wrong Expiration Dates on Support Extension?

Hi tetonica,

Can you share your case number so I can check your record as well? I'm suspecting that you were given a reinstatement instead of a perpetual upgrade plan which only extends the date...
Forum: MBOX Studio 04-12-2024, 06:57 AM
Replies: 18
Views: 1,069
Posted By cvicente22
Re: Dinosaur recording set-up needing upgrade

Hi Kyle Weir,

Mbox 2 is really quite old and will no longer work with newer OS or system. It can only work to up until Mac OS Mountain Lion and Windows 8.1.
...
Forum: Licensing & Accounts 04-11-2024, 10:39 AM
Replies: 4
Views: 440
Posted By cvicente22
Re: Perpetual License Renewal Not Showing

Hi moogboy100,

Can you DM me the MyAvid on where your Pro Tools system ids are registered so I can also coordinate your concern to our Avid Online store team?
Forum: Licensing & Accounts 04-11-2024, 08:57 AM
Replies: 3
Views: 215
Posted By cvicente22
Re: Subscription Renewal Issue

You're welcome Jack!
Forum: Licensing & Accounts 04-11-2024, 08:43 AM
Replies: 3
Views: 215
Posted By cvicente22
Re: Subscription Renewal Issue

Hi Jack,

I saw your case and coordinated it with our Avid Online store team as well. For the mean time I deposited a temporary license just in case your current license stop working.
Forum: Pro Tools 04-10-2024, 01:53 PM
Replies: 191
Views: 15,679
Posted By cvicente22
Re: Upcoming Price Adjustments

You're welcome! You can redeem it right away since it will add a year after you activated the code. If there any issue with the date after you redeem it, feel free to DM me.
Forum: Pro Tools 04-10-2024, 11:40 AM
Replies: 191
Views: 15,679
Posted By cvicente22
Re: Upcoming Price Adjustments

Hi Eric,

You should be able to renew your PT Ultimate perpetual plan in advance for $399 before the price adjustment take effect.
Forum: Pro Tools 04-10-2024, 08:33 AM
Replies: 6
Views: 370
Posted By cvicente22
Re: Can't update payment method for Renewal

I check the bug related to this issue under DTIQA-2363 and the issue has been resolved. If ever you encounter the same issue, please feel free to DM me with your system id so I can coordinate your...
Showing results 1 to 25 of 375
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