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Search: Posts Made By: jeffro
Forum: Pro Tools 05-13-2022, 05:36 PM
Replies: 5
Views: 266
Posted By jeffro
Re: License issues - two computers, two licenses, two PT versions

Thank you for upgrading! Avid Link should just reflect what's in your Avid account. Please try a right+click > Reset, or Sync Account from the Avid Link icon in the upper right of your menu bar. ...
Forum: Post - Surround - Video 05-11-2022, 09:58 PM
Replies: 9
Views: 538
Posted By jeffro
Re: Cannot Bounce to Disk because of...

Not a common error, and I've been unable to repro (though I'm on macOS 10.15.7 at the moment). I could only find one similar report which was from years ago (v12.3) when using multiple duplicate...
Forum: Licensing & Accounts 05-11-2022, 12:06 PM
Replies: 19
Views: 2,408
Posted By jeffro
Re: DigiLink I/O license not found

Looks like a different issue since you have a DigiLink license. Your case shows the problem was resolved by a firmware update on your HDX card. All good?
Forum: Pro Tools 05-11-2022, 10:14 AM
Replies: 40
Views: 2,491
Posted By jeffro
Re: 2022.4/iLok Pace issue?

Thanks for your status update. Sounds like a different issue in that all other reports are with 2022.4.
Forum: Pro Tools 05-11-2022, 10:12 AM
Replies: 40
Views: 2,491
Posted By jeffro
Re: 2022.4/iLok Pace issue?

If you can, please start a support case with iLok as mentioned at https://duc.avid.com/showthread.php?p=2636689 so they can get more info. We're working directly with them on this. Thanks.
Forum: Pro Tools 05-10-2022, 12:14 PM
Replies: 27
Views: 1,949
Posted By jeffro
Re: Existing Perpetual License Owners

I am in no way suggesting that any of the retailers you mentioned are misleading anyone.

Correct, the code is entered at https://my.avid.com/products/redemption which will add the product to ...
Forum: Pro Tools 05-10-2022, 11:53 AM
Replies: 40
Views: 2,491
Posted By jeffro
Re: 2022.4/iLok Pace issue?

I can't repro this after setting my iLok Cloud to Automatic, closing my Cloud Session, uninstalling and reinstalling iLM, then launching PT. If I deactivate my PT license from my iLok3 before...
Forum: Pro Tools 05-10-2022, 11:03 AM
Replies: 27
Views: 1,949
Posted By jeffro
Re: Existing Perpetual License Owners

I'd say 'reputable' is the key here. Understand that we don't have leverage with someone that is not an authorized reseller, so if there's a problem with the sale (e.g. wrong product provided)...
Forum: Pro Tools 05-10-2022, 10:53 AM
Replies: 27
Views: 1,949
Posted By jeffro
Re: Existing Perpetual License Owners

You do... it's the first (default) item in the list for your PT product at my.avid.com/products. You could instead buy an Upgrade from an Avid Reseller (https://www.avid.com/find-a-reseller) if you...
Forum: Pro Tools 05-10-2022, 10:48 AM
Replies: 27
Views: 1,949
Posted By jeffro
Re: Existing Perpetual License Owners

The 'trade your perpetual license in for a discount the first 2 years of subscription' crossgrade was discontinued. A new subscription will not affect your perpetual Pro Tools 11 license.
From...
Forum: Pro Tools 05-10-2022, 10:37 AM
Replies: 27
Views: 1,949
Posted By jeffro
Re: Existing Perpetual License Owners

A new/current perpetual license with a 1 year Software Updates + Support Plan.
Forum: Pro Tools 05-09-2022, 10:07 PM
Replies: 27
Views: 1,949
Posted By jeffro
Re: Existing Perpetual License Owners

There were actually multiple dialogs you had to click through before you got to the purchase of the crossgrade (one is attached as an example).
Forum: Virtual Instruments 05-09-2022, 10:21 AM
Replies: 26
Views: 2,970
Posted By jeffro
Re: Avid GrooveCell and SynthCell

Licensing was discussed over here (https://duc.avid.com/showthread.php?t=419748), and my last post in the thread directs users to contact Avid CS since other users can't really assist with licensing.
Forum: Pro Tools 05-05-2022, 07:37 PM
Replies: 5
Views: 206
Posted By jeffro
Re: VCA Meters Misaligned in PT 2021.10 on Big Sur [PT-279918]

Tried here - though I am on macOS 10.15.7 - and the video frames show correctly. If you can't solve this we might want to get a session and short video file from you to test.
Forum: Pro Tools 05-05-2022, 07:28 PM
Replies: 9
Views: 563
Posted By jeffro
Re: Perpetual Renewal price for PT Studio?

The subscription is not a crossgrade, so you'd still have your perpetual license. If you let the Software Updates + Support Plan expire you could keep using your perpetual license with the PT...
Forum: Pro Tools 05-05-2022, 04:08 PM
Replies: 5
Views: 206
Posted By jeffro
Re: VCA Meters Misaligned in PT 2021.10 on Big Sur [PT-279918]

Do you have the video track set to blocks or frames?
Forum: Licensing & Accounts 05-05-2022, 04:02 PM
Replies: 6
Views: 389
Posted By jeffro
Re: Confused re Subscription and New Licenses

You have multiple PT products, and the one that's $9.99 is a Perpetual to Subscription Crossgrade, which is why it's discounted for the first 2 years. I'll start a case so we can match up System IDs...
Forum: Pro Tools 05-05-2022, 01:47 PM
Replies: 24
Views: 4,613
Posted By jeffro
Forum: Pro Tools 05-05-2022, 01:15 PM
Replies: 123
Views: 10,257
Posted By jeffro
Re: Really ?

That made my day... thank you! (Humor doesn't often translate, and I know there are real concerns being expressed so not making light of those.)
Didn't take it that way at all.
Understood. Just...
Forum: Licensing & Accounts 05-05-2022, 12:16 PM
Replies: 27
Views: 1,447
Posted By jeffro
Re: GrooveCell and SynthCell licenses not deposited yet

We have complete our deposit processing for GrooveCell and SynthCell licenses.

If you have a current plan or subscription but don't have the licenses in your iLok account yet, please Create A Case...
Forum: Pro Tools 05-05-2022, 11:47 AM
Replies: 123
Views: 10,257
Posted By jeffro
Re: Really ?

Not here to argue (I just happened to be down the hall for my 'being hit on the head' lesson), but it looks like you are quoting from...
Forum: Licensing & Accounts 05-04-2022, 09:48 AM
Replies: 27
Views: 1,447
Posted By jeffro
Re: GrooveCell and SynthCell licenses not deposited yet

I updated your case so please check your email...
Forum: Licensing & Accounts 05-03-2022, 10:00 PM
Replies: 27
Views: 1,447
Posted By jeffro
Re: GrooveCell and SynthCell Licenses Missing

Couldn't find your account using your DUC Email or User Name. Can you please Create A Case under Account Support at avid.com/learn-and-support/contact-audio-and-music-support...
Forum: Virtual Instruments 05-02-2022, 11:12 PM
Replies: 12
Views: 463
Posted By jeffro
Re: Preview with Import in GrooveCell?

macOS here and can preview files using [spacebar] or clicking the file's play button in the import window. Windows is more limited as that relies on WMP and the default Windows audio output...
Forum: Pro Tools 05-02-2022, 08:54 PM
Replies: 9
Views: 563
Posted By jeffro
Re: Perpetual Renewal price for PT Studio?

The 'paid upfront' option for $299 is an annual subscription.

Since you have an active Software Updates + Support Plan for your perpetual license the default in the pop-up list is a Software...
Showing results 1 to 25 of 500

 
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