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Search: Posts Made By: MCorbin
Forum: Pro Tools HDX & HD Native Systems (Mac) 07-22-2022, 01:09 PM
Replies: 15
Views: 940
Posted By MCorbin
Re: Hybrid Engine/ DSP Mode latency issue

Totally fair comment.

We actively track the number of cases associated with bugs. Bugs with higher cases counts tend to get prioritized higher.

I can champion for this to be fixed internally,...
Forum: Pro Tools | MTRX & MTRX Studio 07-21-2022, 09:59 AM
Replies: 1
Views: 170
Posted By MCorbin
Re: Mic preamp license for MTRX

Hey Luke

No, we did not do a similar structure with the MTRX Option cards.

Hope you are well!

m
Forum: Pro Tools | Sync X & SYNC HD 07-21-2022, 09:55 AM
Replies: 1
Views: 160
Posted By MCorbin
Re: 10M is used as the clock source

Do you have a case logged for this yet? If not, please do so and let me know what it is.

Can you also let me know what your expected behavior is?

Thanks in advance!

Mark
Forum: Pro Tools HDX & HD Native Systems (Mac) 07-19-2022, 06:14 AM
Replies: 15
Views: 940
Posted By MCorbin
Re: Hybrid Engine/ DSP Mode latency issue

Yep, what Dominic said... please log a case. Make sure the agent associates it with an ADC bug so we can track and prioritize it.
Forum: Pro Tools HDX & HD Native Systems (Mac) 06-22-2022, 07:01 PM
Replies: 41
Views: 3,575
Posted By MCorbin
Re: Sonnet Echo 3 Chasis not Recognized my Mac Studio/PT

Hi everyone... Thank you for your diligence on this... we're able to reproduce the error as well as provide a workaround. We're actively working with Engineering & QA to resolve the issue. Please...
Forum: Pro Tools | MTRX & MTRX Studio 06-09-2022, 06:17 AM
Replies: 10
Views: 1,046
Posted By MCorbin
Re: DADman for macOS Ver. 5.6.2 build 13b

Hey all

We've just not completed running it through our testing yet. Generally speaking it should be fine, just be aware that you may hit issues we are unaware of yet.

We were able to get lots...
Forum: Pro Tools | Carbon 05-09-2022, 07:33 AM
Replies: 29
Views: 1,998
Posted By MCorbin
Re: Used Carbon hardware without software

Yes, you still have the PT Parachute license, it has just been rebranded in line with the Tiers release. Everything mentioned before is still valid.
Forum: Pro Tools | Carbon 05-02-2022, 09:54 AM
Replies: 6
Views: 1,223
Posted By MCorbin
Re: Pro Tools Carbon and Mac mini M1 having Communication Issues- please any help

USB C will not pass AVB, you need AVB qualified TB3 adapters.

So either connect directly to the mac via Ethernet, or via a tested TB3 adapter from the page below.
...
Forum: Pro Tools | Carbon 05-02-2022, 09:51 AM
Replies: 2
Views: 446
Posted By MCorbin
Re: New Carbon and Melodyne Essentials included?

FWIW, we have it documented here...

https://avid.secure.force.com/pkb/articles/en_US/how_to/Melodyne-plugin-licensing

Glad you licensed Melodyne!
Forum: Pro Tools | Carbon 04-28-2022, 03:23 PM
Replies: 7
Views: 658
Posted By MCorbin
Re: Does the new 20221.4 update fix the loosing I/O setting bug

Yep, that was it!!! Thanks for the patience Kevin!

m
Forum: Pro Tools HDX & HD Native Systems (Mac) 04-25-2022, 07:17 AM
Replies: 40
Views: 3,573
Posted By MCorbin
Re: New DAD interfaces

Just a friendly reminder that there is no need to be concerned about MTRX lifespan at this stage. It is a fantastic box with lots of life ahead of it.

With all of the connections already available...
Forum: Pro Tools | Carbon 04-20-2022, 07:49 AM
Replies: 58
Views: 5,103
Posted By MCorbin
Re: More Carbon Sync Issues...Must Get Solved...

It is scooped and actively being worked on by developers. Delay Compensation issues are complex and it does not look like this one will make the next release. It is marked as a critical issue and is...
Forum: Pro Tools | Carbon 04-20-2022, 07:12 AM
Replies: 6
Views: 715
Posted By MCorbin
Re: Questions on Carbon

We will transfer the Pro Tools Subscription with Carbon hardware, they should be kept together.

The seller would need to fill out a Transfer of Ownership form with their information, you would...
Forum: Avid S1, S3, Dock and Control App 04-07-2022, 01:29 PM
Replies: 28
Views: 2,149
Posted By MCorbin
Re: Cannot update Dock Firmware?!!

Hey guys

If you are having issues updating the firmware, can you please start a case online so we can help determine if it is the hardware or environmental?
...
Forum: Pro Tools HDX & HD Native Systems (Mac) 04-05-2022, 07:52 AM
Replies: 33
Views: 2,556
Posted By MCorbin
Re: Bad times with Mac Studio, HDN, and aurora 16

If you have a TB3 hard drive or other TB3 device with two ports, you can try this in lieu of a hub/dock.

In our testing we have anecdotally seen another instance that is similar. The odd...
Forum: Pro Tools | Carbon 03-31-2022, 10:42 AM
Replies: 29
Views: 1,998
Posted By MCorbin
Re: Used Carbon hardware without software

Hey Mark

Thanks for the case number, it was very helpful. In this instance since the original owner choose to extend an existing license, much like you have, there is no software to transfer...
Forum: Pro Tools | Carbon 03-31-2022, 10:16 AM
Replies: 58
Views: 5,103
Posted By MCorbin
Re: More Carbon Sync Issues...Must Get Solved...

Thanks as always for being polite and vocal.

I've pulled the priority up on this bug so it can be addressed a bit sooner.

m
Forum: Pro Tools HDX & HD Native Systems (Mac) 03-31-2022, 10:15 AM
Replies: 6
Views: 323
Posted By MCorbin
Re: Sonnet Echo 3 Desktop power cable + AVID HDX power cable *together* ok?

The cables come with the HDX card. It's not uncommon for customers moving from a Mac with PCI slots to a chassis to not have tucked the power cables away for a rainy day.

That being said, you can...
Forum: Pro Tools | Carbon 03-30-2022, 09:56 AM
Replies: 29
Views: 1,998
Posted By MCorbin
Re: Used Carbon hardware without software

We will not separate the software from the hardware, they are intended to work together.

If you sell/transfer Carbon to another person, we will transfer the hardware and software.

Wickett......
Forum: Pro Tools | MTRX & MTRX Studio 03-30-2022, 09:46 AM
Replies: 6
Views: 948
Posted By MCorbin
Re: MTRX Studio Front panel lights gone out

There may just be a loose cable internally. Let me take a look to see if this is something that a user can access and reseat.

m
Forum: Pro Tools | Carbon 03-29-2022, 06:55 AM
Replies: 29
Views: 1,998
Posted By MCorbin
Re: Used Carbon hardware without software

Please work with the reseller and Avid to complete a Transfer of Ownership. Carbon really SHOULD be resold with the plugins and Pro Tools Subscription that it shipped with.
...
Forum: Pro Tools | Sync X & SYNC HD 03-22-2022, 07:40 AM
Replies: 2
Views: 1,172
Posted By MCorbin
Re: Sync hd Problem / flashes

You might try to update the firmware from DigiTest, otherwise you may need to open up a support case and consider an RMA repair or exchange.

m
Forum: Avid S1, S3, Dock and Control App 03-22-2022, 07:39 AM
Replies: 3
Views: 345
Posted By MCorbin
Re: network/internet problems.

Try changing the Service Order of the network connections so your internet connection is at the top of the list and your Eucon connection is second.

System Prefs --> Network
Click the Gear...
Forum: Pro Tools HDX & HD Native Systems (Mac) 03-22-2022, 07:34 AM
Replies: 8
Views: 1,448
Posted By MCorbin
Re: HDX Thunderbolt Chassis and HD Native

There is a known Apple issue on Big Sur loading the HD Driver that may be contributing to the issue. We've just released support on Monterey 12.3 where the issue is resolved. You can see some of the...
Forum: Avid S1, S3, Dock and Control App 03-18-2022, 07:25 AM
Replies: 7
Views: 573
Posted By MCorbin
Re: s1 fader replacement

Ha! Glad it fixed it! Liquid spills wouldn't be covered under a contract though....I keep my coffee on a separate table so WHEN I spill, it's just a mess and not a disaster ;-)
Showing results 1 to 25 of 124

 
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