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Search: Posts Made By: CHRIS AIKEN
Forum: Pro Tools 2021 08-08-2021, 08:06 PM
Replies: 61
Views: 3,819
Posted By CHRIS AIKEN
Re: GUI freezes frequently with 2021.6 on M1 Mac

I’ve upgraded to .7 but still have these graphics freezes. OS 10.15.6.


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Forum: Pro Tools 2021 05-15-2021, 05:09 AM
Replies: 7
Views: 661
Posted By CHRIS AIKEN
Re: Missing Protools Authorization on ilok

Thanks...all good now.

I fired up the system today and there was a new license that I had to install on the ilok and authorise.

No message from support about it...I just tried it hoping they'd...
Forum: Pro Tools 2021 05-14-2021, 06:54 PM
Replies: 7
Views: 661
Posted By CHRIS AIKEN
Re: Missing Protools Authorization on ilok

Thanks for the advice!

I have made a case here’s the number...

04172755

Someone did respond and say they’d look into it. But this was quite a while ago so it’s looking like it’s going to...
Forum: Pro Tools 2021 05-14-2021, 04:30 PM
Replies: 7
Views: 661
Posted By CHRIS AIKEN
Re: Missing Protools Authorization on ilok

In case avid support doesn’t sort this until after the weekend. Does anyone know what my options are to get up and running today?

I’ve got a critical deadline and I’m already behind with this...
Forum: Pro Tools 2021 05-14-2021, 01:26 PM
Replies: 7
Views: 661
Posted By CHRIS AIKEN
Re: Missing Protools Authorization on ilok

Yeah, I have these kind of things before and usually re-syncing the ilok fixes it.

This seems to be different this time...the license is completely gone from the ilok and my ilok account. Looks...
Forum: Pro Tools 12 05-14-2021, 01:19 PM
Replies: 3
Views: 450
Posted By CHRIS AIKEN
Re: PT 12 licence disappeared

Same thing here...now I have to cancel a session...not cool. I started a support case but I have no idea how long until I hear back from someone. :mad:
Forum: Pro Tools 2021 05-14-2021, 12:55 PM
Replies: 7
Views: 661
Posted By CHRIS AIKEN
Missing Protools Authorization on ilok

Hi,

I had a crazy thing happen just now.

Everything was working fine and I suddenly got a "missing license" message and had to quit protools. I restarted the computer thinking it was just an...
Forum: Pro Tools 2020 01-10-2021, 04:32 PM
Replies: 7
Views: 777
Posted By CHRIS AIKEN
Re: hidden tracks intermittently visible when launching projects

I get this occasionally as well....very annoying.


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Forum: Pro Tools 2019 04-22-2020, 05:51 AM
Replies: 13
Views: 3,067
Posted By CHRIS AIKEN
Re: Can't update my support code. [SOLVED]

I'm not sure, about the grace period, best to contact them and your dealer.

To be honest the support I got from AVID was terrible, total "buy the book" answers and a lot of wasted time. it took...
Forum: Pro Tools 2020 04-03-2020, 08:19 AM
Replies: 114
Views: 17,954
Posted By CHRIS AIKEN
Re: 2020.3 is out

There are ways around the limitation, kind of a hack that lets you upgrade probably even to Mojave...do a little googling.
Forum: Buy & Sell 02-07-2020, 03:39 PM
Replies: 9
Views: 2,468
Posted By CHRIS AIKEN
Re: Trying to get rid of some plugins

Do you still have the omnipressor?
Forum: Pro Tools 2019 07-24-2019, 03:48 AM
Replies: 4
Views: 1,300
Posted By CHRIS AIKEN
Re: Interesting Upgrade conversation....

It seems obvious that keeping your license would be the way to go.

But the main point for me here is... why would they think you’d pay $200 extra not to have your license? Doesn’t make any sense....
Forum: Pro Tools 2019 06-01-2019, 12:38 PM
Replies: 13
Views: 3,067
Posted By CHRIS AIKEN
Re: Can't update my support code.

Big thanks to Jeffro for over riding the Avid support guys that were handling this and solving it in about 10 minutes!
Forum: Licensing & Accounts 05-31-2019, 12:59 PM
Replies: 3
Views: 1,333
Posted By CHRIS AIKEN
Re: Unresolved Case - Avid Support

Big thanks to Jeffro for sorting things out...Avid's lucky to have you!
Forum: Licensing & Accounts 05-31-2019, 11:17 AM
Replies: 3
Views: 1,333
Posted By CHRIS AIKEN
Re: Unresolved Case - Avid Support

Awesome, I'd appreciate any help you could offer! I'm a long time protools user and I'm pretty frustrated that they can't seem to resolve this for me.

Cheers!
Chris
Forum: Licensing & Accounts 05-31-2019, 11:04 AM
Replies: 3
Views: 1,333
Posted By CHRIS AIKEN
Unresolved Case - Avid Support

Hi Guys,

I have an on going support case with Avid that's been passed on to their licensing dept. Here's the last message I received...

Entered on: 5/17/2019 8:09 PM Entered by: Jaimark

Hi...
Forum: Pro Tools 2019 05-27-2019, 05:40 PM
Replies: 13
Views: 3,067
Posted By CHRIS AIKEN
Re: Can't update my support code.

Another update (for those interested) in my case of brutal Avid customer service.

The person I've been dealing with at customer service has passed my case off to another department and I've now...
Forum: Pro Tools 2019 05-14-2019, 09:28 AM
Replies: 13
Views: 3,067
Posted By CHRIS AIKEN
Re: Can't update my support code.

Just an update for anyone that might be interested.

It looks like Avid are not going to honour my HD support update I bought before my plan expired. They are saying I didn't use it in time and...
Forum: Pro Tools 2019 05-11-2019, 03:05 AM
Replies: 13
Views: 3,067
Posted By CHRIS AIKEN
Re: Can't update my support code.

Thanks for the reply. Yes I would think they’ll have to honor it seeing as though I bought it when I was supposed to...I’ll be livid if not.

I’ll update the situation in case anyone is...
Forum: Pro Tools 2019 05-10-2019, 05:49 PM
Replies: 13
Views: 3,067
Posted By CHRIS AIKEN
Re: Can't update my support code.

Just an update. I got an email from Avid support saying:

"Your Pro Tools Ultimate Support Plan has already expired so this code will not work. What you need is a Reinstatement Code to reactivate...
Forum: Pro Tools 2019 05-10-2019, 12:11 PM
Replies: 13
Views: 3,067
Posted By CHRIS AIKEN
Re: Can't update my support code.

Thanks for the reply. I tried Firefox and Chrome and both have the same problem. My support case number is 03701195. Thanks!
Forum: Pro Tools 2019 05-10-2019, 11:41 AM
Replies: 13
Views: 3,067
Posted By CHRIS AIKEN
Can't update my support code. [SOLVED]

I renewed my HD support package recently and tried to update my avid account today with the new code.

When I try to enter the new code I get - "Sorry, there was an error redeeming your support...
Forum: Licensing & Accounts 12-28-2018, 03:49 AM
Replies: 17
Views: 7,367
Posted By CHRIS AIKEN
iLok - "Server Unavailable"

Having the same ilok server unavailable problem right now....anyone else?
Forum: Post - Surround - Video 12-27-2018, 04:09 PM
Replies: 7
Views: 5,583
Posted By CHRIS AIKEN
Re: Mixing Music for TV

I'm submitting mixes for the show someone else is doing the final mixing.

To be more clear it's a music show...basically singers lip synching to the mix. So the music is the feature...no dialog...
Forum: Post - Surround - Video 12-27-2018, 01:19 PM
Replies: 7
Views: 5,583
Posted By CHRIS AIKEN
Mixing Music for TV

I know this is going to vary from country to country and perhaps station to station.

But how loud (in Lufs) do people generally mix music made for a tv broadcast?

I've heard some stuff I've...
Showing results 1 to 25 of 432

 
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