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Search: Posts Made By: EddieJones
Forum: Avid S4/S6 Today, 10:19 AM
Replies: 4
Views: 137
Posted By EddieJones
Re: Show Tracks in Edit Window When Recalling a Layout on S6

The next version of PT has a new option to jump the Edit/Mix window to track selected from surface.
Forum: Avid S1, S3, Dock and Control App Today, 08:32 AM
Replies: 1
Views: 82
Posted By EddieJones
Re: Avid Dock not available in Australia

It's easy to confirm. Connect to EuControl and update the firmware. Ony a few units have these faulty chips in them.
Forum: Avid S1, S3, Dock and Control App 08-05-2022, 08:28 AM
Replies: 28
Views: 1,945
Posted By EddieJones
Re: Cannot update Dock Firmware

Locking this thread and pinning to the top of the forum. If you have a Dock which cannot update the firmware, please open a ticket with Avid to get it fixed. If its within 30 days, you should be able...
Forum: Avid S1, S3, Dock and Control App 08-05-2022, 07:59 AM
Replies: 28
Views: 1,945
Posted By EddieJones
Re: Cannot update Dock Firmware

Please reread my post. We do not know which chips are faulty and out of thousands only a few have failed. To recall 4000 Docks to check and repair would leave 4000 customers without Docks for an...
Forum: Avid S1, S3, Dock and Control App 08-04-2022, 07:40 PM
Replies: 28
Views: 1,945
Posted By EddieJones
Re: Cannot update Dock Firmware

Unfortunately, Avid were supplied with a batch of memory chips that were used in Docks over the past year or more. Of the Docks shipped in the past 2 years we are seeing a few with the failed chip....
Forum: Avid S1, S3, Dock and Control App 08-04-2022, 10:42 AM
Replies: 28
Views: 1,945
Posted By EddieJones
Re: Cannot update Dock Firmware?!!

Sorry about this. Please open a ticket with Avid or if its very new contact your dealer.
Forum: Avid S1, S3, Dock and Control App 08-03-2022, 02:24 PM
Replies: 28
Views: 1,945
Posted By EddieJones
Re: Cannot update Dock Firmware?!!

Is this a newer Dock. There was a known issue with some memory chips that fail the firmware update. Only fix is to return to Avid for a replacement, Sorry.
Forum: Avid S1, S3, Dock and Control App 08-01-2022, 12:22 PM
Replies: 5
Views: 243
Posted By EddieJones
Re: EuControl - App Erroring

That is not the correct version, its many years old! You need 22.4
Forum: Avid S4/S6 08-01-2022, 09:25 AM
Replies: 4
Views: 137
Posted By EddieJones
Re: Show Tracks in Edit Window When Recalling a Layout on S6

As a layout can contain tracks from all over the session and even other workstations this is not possible. A new feature coming in the next PT feature release is scroll Edit/Mix to Surface selected...
Forum: Avid S4/S6 08-01-2022, 09:23 AM
Replies: 6
Views: 598
Posted By EddieJones
Re: 'Key' Softkeys dysfunctional after S6 update

Can you specify the command and the name of the picture so we can test?
Forum: Artist Series 08-01-2022, 09:21 AM
Replies: 1
Views: 169
Posted By EddieJones
Re: Last eucon ver under win 7

I don't see any reason why the latest wouldn't work. We haven't tested it but Windows is pretty good at compatibility.
Forum: Avid S1, S3, Dock and Control App 08-01-2022, 09:17 AM
Replies: 5
Views: 243
Posted By EddieJones
Re: EuControl - App Erroring

Have you tried to uninstall(using the EUCON installer) and check remove all Apps and remove all settings, reboot and install again.
Forum: Avid S1, S3, Dock and Control App 08-01-2022, 09:13 AM
Replies: 27
Views: 4,520
Posted By EddieJones
Re: S1 multiple units only 8 configurable buttons???

Its working and due to go out to beta testers in a couple of weeks. As a bonus we added the softkeys to the meters screen as a new block you can add in. Really good for knowing what they are and...
Forum: Avid S1, S3, Dock and Control App 08-01-2022, 09:11 AM
Replies: 8
Views: 318
Posted By EddieJones
Re: Pro Tools / Avid Control App / iPad (8th Gen)

What did you install? EuControl or EUCONWS? You need the former. When its running it will be an icon down in the notification taskbar.
Forum: Artist Series 07-23-2022, 02:49 PM
Replies: 22
Views: 2,405
Posted By EddieJones
Re: Eucontrol Icon at dock

Every time a user reconfigures their surface....a layout gets recalled. I don't think this would be to everyone's liking.
Forum: Avid S4/S6 07-23-2022, 12:17 PM
Replies: 6
Views: 300
Posted By EddieJones
Re: Avid S6 crash when unplugging usb iPhone or iPad

I can nearly say for certain this is because OSX is changing something in the networking which disrupts the EUCON network.
Forum: Artist Series 07-23-2022, 11:56 AM
Replies: 22
Views: 2,405
Posted By EddieJones
Re: Eucontrol Icon at dock

It's not stupid that removing part of a mixing console halfway through a session causes the surface to reset to its new configuration. Certain things have to be the way they are to allow the complex...
Forum: Artist Series 07-22-2022, 04:29 PM
Replies: 22
Views: 2,405
Posted By EddieJones
Forum: Artist Series 07-22-2022, 04:28 PM
Replies: 22
Views: 2,405
Posted By EddieJones
Re: Eucontrol Icon at dock

We will fix it....but in the meantime https://www.cnet.com/tech/computing/prevent-an-applications-dock-icons-from-showing-in-os-x/
Forum: Avid S4/S6 07-22-2022, 11:27 AM
Replies: 2
Views: 175
Posted By EddieJones
Re: EUCON 2022.10 in store?

We are having to do a 22.9 release to support a bunch of new hardware components forced on us by the current supply chain issues. There are a couple of connection issue bugs fixed in it as well. Then...
Forum: Avid S1, S3, Dock and Control App 07-18-2022, 05:48 PM
Replies: 8
Views: 417
Posted By EddieJones
Re: EuCon crashes overnight, every night

I think this is different, he's saying EuControl? It would be a good data point though to test running in Rossetta mode and see if it helps. (We do see this issue and are working on it)
Forum: Avid S1, S3, Dock and Control App 07-18-2022, 08:29 AM
Replies: 1
Views: 140
Posted By EddieJones
Re: Logic and S1 scribble strip

This is down to Apple/Logic to send over nice 8 char names. Post on their forum.
Forum: Avid S1, S3, Dock and Control App 07-17-2022, 02:02 PM
Replies: 8
Views: 417
Posted By EddieJones
Re: EuCon crashes overnight, every night

Sorry, I realize OSX only control s this from sleep(I'm on a PC which has it separate) One thing that is known to cause this is App Nap. Try disabling it for EuControl and MCClient.
Forum: Avid S1, S3, Dock and Control App 07-17-2022, 01:28 PM
Replies: 8
Views: 417
Posted By EddieJones
Re: EuCon crashes overnight, every night

Do you have power save on the Ethernet?
Forum: Avid S1, S3, Dock and Control App 07-11-2022, 09:51 AM
Replies: 2
Views: 280
Posted By EddieJones
Re: AUX Pan on S1

Press the Send's knob top on the S1
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