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Search: Posts Made By: jeffro
Forum: Pro Tools 05-20-2022, 04:14 PM
Replies: 47
Views: 3,289
Posted By jeffro
Re: "Error, missing PACE authorization" with PT 2022.4 and iLok USB Key [PT-286566]

Disabling the Install Options in Link's prefs should be sufficient, but you could instead quit Link before launching PT.
Forum: Pro Tools 05-20-2022, 02:57 PM
Replies: 47
Views: 3,289
Posted By jeffro
Re: "Error, missing PACE authorization" with PT 2022.4 and iLok USB Key [PT-286566]

I've been testing various installers and so far have found at least one third party plug-in that interrupts iLok during its installation. That causes the error discussed in this thread on my system....
Forum: Pro Tools 05-20-2022, 02:16 PM
Replies: 3
Views: 124
Posted By jeffro
Re: Copy/Paste clip - deleting the pasted version also deletes original

Thanks for confirming. You can right+click > Clear the Clip on the track to leave other instances.
Forum: Pro Tools 05-20-2022, 11:52 AM
Replies: 3
Views: 124
Posted By jeffro
Re: Copy/Paste clip - deleting the pasted version also deletes original

Are you clearing it on the track or in the CLIPS bin? The latter will remove other instances.
Forum: Pro Tools | First Discussion 05-18-2022, 03:01 PM
Replies: 1
Views: 90
Posted By jeffro
Re: cloud project count

Sorry for the trouble. We can reset your Avid Cloud, but make sure you export audio from any Projects if you want to later import them into a new Project (mute or solo if desired to create...
Forum: Pro Tools 05-17-2022, 04:10 PM
Replies: 32
Views: 1,588
Posted By jeffro
Re: Black square dot on aux track

We'll update this thread with any status changes and I started a case for you to track it... my.avid.com (https://my.avid.com) > Access the Support Center > Cases
Forum: Pro Tools | Carbon 05-17-2022, 10:07 AM
Replies: 7
Views: 256
Posted By jeffro
Re: Carbon losing communication

I remember the Big Sur 11.3 release improved communication, so might be worth checking a newer OS (set up a test volume to boot from).

Also, from the 2022.4 Release Notes...
Forum: Pro Tools 05-13-2022, 05:36 PM
Replies: 6
Views: 376
Posted By jeffro
Re: License issues - two computers, two licenses, two PT versions

Thank you for upgrading! Avid Link should just reflect what's in your Avid account. Please try a right+click > Reset, or Sync Account from the Avid Link icon in the upper right of your menu bar. ...
Forum: Post - Surround - Video 05-11-2022, 09:58 PM
Replies: 9
Views: 577
Posted By jeffro
Re: Cannot Bounce to Disk because of...

Not a common error, and I've been unable to repro (though I'm on macOS 10.15.7 at the moment). I could only find one similar report which was from years ago (v12.3) when using multiple duplicate...
Forum: Licensing & Accounts 05-11-2022, 12:06 PM
Replies: 19
Views: 2,429
Posted By jeffro
Re: DigiLink I/O license not found

Looks like a different issue since you have a DigiLink license. Your case shows the problem was resolved by a firmware update on your HDX card. All good?
Forum: Pro Tools 05-11-2022, 10:14 AM
Replies: 7
Views: 15
Posted By jeffro
Re: 2022.4/iLok Pace issue?

Thanks for your status update. Sounds like a different issue in that all other reports are with 2022.4.
Forum: Pro Tools 05-11-2022, 10:12 AM
Replies: 47
Views: 3,289
Posted By jeffro
Re: 2022.4/iLok Pace issue?

If you can, please start a support case with iLok as mentioned at https://duc.avid.com/showthread.php?p=2636689 so they can get more info. We're working directly with them on this. Thanks.
Forum: Pro Tools 05-10-2022, 12:14 PM
Replies: 32
Views: 2,801
Posted By jeffro
Re: Existing Perpetual License Owners

I am in no way suggesting that any of the retailers you mentioned are misleading anyone.

Correct, the code is entered at https://my.avid.com/products/redemption which will add the product to ...
Forum: Pro Tools 05-10-2022, 11:53 AM
Replies: 47
Views: 3,289
Posted By jeffro
Re: 2022.4/iLok Pace issue?

I can't repro this after setting my iLok Cloud to Automatic, closing my Cloud Session, uninstalling and reinstalling iLM, then launching PT. If I deactivate my PT license from my iLok3 before...
Forum: Pro Tools 05-10-2022, 11:03 AM
Replies: 32
Views: 2,801
Posted By jeffro
Re: Existing Perpetual License Owners

I'd say 'reputable' is the key here. Of course there are many reputable dealers out there who are not authorized Avid resellers, but we just don't have much leverage with someone that is not an...
Forum: Pro Tools 05-10-2022, 10:53 AM
Replies: 32
Views: 2,801
Posted By jeffro
Re: Existing Perpetual License Owners

You do... it's the first (default) item in the list for your PT product at my.avid.com/products. You could instead buy an Upgrade from an Avid Reseller (https://www.avid.com/find-a-reseller) if you...
Forum: Pro Tools 05-10-2022, 10:48 AM
Replies: 32
Views: 2,801
Posted By jeffro
Re: Existing Perpetual License Owners

The 'trade your perpetual license in for a discount the first 2 years of subscription' crossgrade was discontinued. A new subscription will not affect your perpetual Pro Tools 11 license.
From...
Forum: Pro Tools 05-10-2022, 10:37 AM
Replies: 32
Views: 2,801
Posted By jeffro
Re: Existing Perpetual License Owners

A new/current perpetual license with a 1 year Software Updates + Support Plan.
Forum: Pro Tools 05-09-2022, 10:07 PM
Replies: 32
Views: 2,801
Posted By jeffro
Re: Existing Perpetual License Owners

There were actually multiple dialogs you had to click through before you got to the purchase of the crossgrade (one is attached as an example).
Forum: Virtual Instruments 05-09-2022, 10:21 AM
Replies: 26
Views: 3,097
Posted By jeffro
Re: Avid GrooveCell and SynthCell

Licensing was discussed over here (https://duc.avid.com/showthread.php?t=419748), and my last post in the thread directs users to contact Avid CS since other users can't really assist with licensing.
Forum: Pro Tools 05-05-2022, 07:37 PM
Replies: 5
Views: 213
Posted By jeffro
Re: VCA Meters Misaligned in PT 2021.10 on Big Sur [PT-279918]

Tried here - though I am on macOS 10.15.7 - and the video frames show correctly. If you can't solve this we might want to get a session and short video file from you to test.
Forum: Pro Tools 05-05-2022, 07:28 PM
Replies: 9
Views: 575
Posted By jeffro
Re: Perpetual Renewal price for PT Studio?

The subscription is not a crossgrade, so you'd still have your perpetual license. If you let the Software Updates + Support Plan expire you could keep using your perpetual license with the PT...
Forum: Pro Tools 05-05-2022, 04:08 PM
Replies: 5
Views: 213
Posted By jeffro
Re: VCA Meters Misaligned in PT 2021.10 on Big Sur [PT-279918]

Do you have the video track set to blocks or frames?
Forum: Licensing & Accounts 05-05-2022, 04:02 PM
Replies: 6
Views: 407
Posted By jeffro
Re: Confused re Subscription and New Licenses

You have multiple PT products, and the one that's $9.99 is a Perpetual to Subscription Crossgrade, which is why it's discounted for the first 2 years. I'll start a case so we can match up System IDs...
Forum: Pro Tools 05-05-2022, 01:47 PM
Replies: 24
Views: 4,745
Posted By jeffro
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