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Forum: Technical Alerts Today, 02:51 PM
Replies: 0
Views: 46
Posted By Avid
Post iLok Cloud Services Upgrade – Feb 4 @ 5pm PST

iLok will be performing a quick upgrade of their Cloud Services on Friday Feb 4 2022 at 5pm PST. No downtime is expected related to this, but if you experience any interruption simply Sign In to...
Forum: Technical Alerts 12-31-2021, 04:00 PM
Replies: 1
Views: 3,564
Posted By Avid
Exclamation Pro Tools Product Redemption Issue!

We are aware of some reports of the redemption process not completing for customers with new product or upgrades. We are currently looking into this with high priority.

If you are experiencing...
Forum: Pro Tools | First Discussion 12-23-2021, 12:24 AM
Replies: 43
Views: 6,053
Posted By Avid
Post Re: Pro Tools | First - Not Available

Thank you all for raising your concerns over Pro Tools First.

Unfortunately, Pro Tools First has, on a technical level, become unviable for us to continue. Every alternative has been considered in...
Forum: Pro Tools | First Discussion 12-23-2021, 12:24 AM
Replies: 1
Views: 836
Posted By Avid
Post Re: Pro Tools | First - Not Available

Thank you all for raising your concerns over Pro Tools First.

Unfortunately, Pro Tools First has, on a technical level, become unviable for us to continue. Every alternative has been considered in...
Forum: Pro Tools | First Discussion 12-15-2021, 02:01 PM
Replies: 1
Views: 836
Posted By Avid
Post Pro Tools | First: Discontinued

Please note that Pro Tools | First has been discontinued, but you can experience the full creative power of Pro Tools—with access to all features—by downloading the free 30-day trial...
Forum: Technical Alerts 12-15-2021, 10:41 AM
Replies: 0
Views: 4,109
Posted By Avid
Exclamation iLok Incident Wednesday 15th December 2021 15:58:00

Notification from iLok that services were impacted earlier today:


And the problem has been resolved:


Please see https://status.ilok.com for more info and current status.
Forum: Technical Alerts 12-08-2021, 10:18 AM
Replies: 0
Views: 3,843
Posted By Avid
Post Pro Tools v2021.12 Now Available

Pro Tools 2021.12 is now available through Avid Link or my.avid.com/products for all active Pro Tools and Pro Tools | Ultimate Software Updates + Support Plans and Subscriptions.


Pro Tools...
Forum: Pro Tools 2021 12-08-2021, 10:18 AM
Replies: 0
Views: 1,151
Posted By Avid
Post Pro Tools v2021.12 Now Available

Pro Tools 2021.12 is now available through Avid Link or my.avid.com/products for all active Pro Tools and Pro Tools | Ultimate Software Updates + Support Plans and Subscriptions.


Pro Tools...
Forum: Technical Alerts 10-28-2021, 10:09 AM
Replies: 0
Views: 3,551
Posted By Avid
Post Pro Tools v2021.10 Now Available

Pro Tools 2021.10 is now available through Avid Link (https://www.avid.com/products/avid-link) or my.avid.com/products (https://my.avid.com/products) for all active Pro Tools and Pro Tools | Ultimate...
Forum: Pro Tools | Carbon 09-19-2021, 04:07 PM
Replies: 0
Views: 407
Posted By Avid
Post Pro Tools Carbon FAQ

Please go to avid.secure.force.com/pkb/articles/FAQ/Carbon-FAQ (https://avid.secure.force.com/pkb/articles/FAQ/Carbon-FAQ) for answers to the following...


What version of Pro Tools comes with...
Forum: Technical Alerts 08-05-2021, 10:02 AM
Replies: 0
Views: 3,519
Posted By Avid
Post Pro Tools v2021.7 Now Available

Pro Tools 2021.7 is now available through Avid Link (https://www.avid.com/products/avid-link) or my.avid.com/products (https://my.avid.com/products) for all active Pro Tools and Pro Tools | Ultimate...
Forum: Getting Started 07-21-2021, 01:03 PM
Replies: 0
Views: 781
Posted By Avid
Post Avid Product Activation Video Tutorials

The Avid Customer Care How To Video Series (http://avid.force.com/pkb/articles/how_to/Avid-Customer-Care-How-To-Video-Series) provides a collection of videos about our products.

Avid Product...
Forum: General 07-21-2021, 12:51 PM
Replies: 0
Views: 2,737
Posted By Avid
Post How to Contact Forum Members

Here is some info on how to use this and other contact options. Keep in mind that not everyone wants to receive private messages or email from other members, and may choose not to enable certain...
Forum: Licensing & Accounts 07-13-2021, 12:38 AM
Replies: 0
Views: 1,064
Posted By Avid
Post What is a System ID and where do I find it?

A System ID is a number assigned to an Avid product and can be used to identify the licenses associated with that product, obtain support, etc. It can be especially useful for customers with multiple...
Forum: Technical Alerts 06-29-2021, 12:12 PM
Replies: 0
Views: 1,972
Posted By Avid
Post EUCON 2021.6 Now Available

The EUCON 2021.6 software update is now available and introduces a number of significant new capabilities, including one of the user community's most-requested features: Custom Knobs. The 2021.6...
Forum: Technical Alerts 06-24-2021, 10:01 AM
Replies: 0
Views: 2,056
Posted By Avid
Pro Tools v2021.6 Now Available

Pro Tools 2021.6 is now available for all active Pro Tools and Pro Tools | Ultimate Software Updates + Support Plans and Subscriptions and all Pro Tools | First users.

Please update using Avid...
Forum: Technical Alerts 06-22-2021, 01:09 PM
Replies: 0
Views: 2,213
Posted By Avid
Post Avid Link 2021.6 Now Available

This release includes performance improvements and bug fixes.

Please see avid.secure.force.com/pkb/articles/How_To/Avid-Link-FAQ (https://avid.secure.force.com/pkb/articles/How_To/Avid-Link-FAQ)...
Forum: General 06-22-2021, 12:52 AM
Replies: 0
Views: 1,706
Posted By Avid
Exclamation Update [Issue Resolved] Platform issue impacting services

Update: Issue has been resolved

We are currently experiencing interruptions when attempting to access shop.avd.com (https://shop.avid.com/), my.avid.com (http://my.avid.com), etc. Our platform...
Forum: Training 04-22-2021, 11:51 PM
Replies: 0
Views: 504
Posted By Avid
Post New Pro Tools Dolby Atmos Production Course and Certification

Avid and Dolby Deliver Industry First “Pro Tools Dolby Atmos Production” Course and Certification

BURLINGTON, Mass., 4/21/2021

New course deepens knowledge and skills for creators mixing Dolby...
Forum: General 04-14-2021, 05:48 PM
Replies: 0
Views: 1,187
Posted By Avid
Exclamation Avid Site Maintenance 4/18 3-6am EDT

Avid will be conducting scheduled maintenance on Sunday, April 18th from 3 a.m. until 6 a.m. ET.

During this time, the following applications/services will be impacted and will be unavailable:

...
Forum: Technical Alerts 04-13-2021, 11:44 AM
Replies: 0
Views: 2,800
Posted By Avid
Post Pro Tools v2021.3.1 Now Available

Pro Tools 2021.3.1 is now available for all active Pro Tools and Pro Tools | Ultimate Software Updates + Support Plans and Subscriptions.

Pro Tools 2021.3.1 resolves the following critical bugs:
...
Forum: Licensing & Accounts 04-03-2021, 02:37 PM
Replies: 18
Views: 1,232
Posted By Avid
Post Re: iLok PACE error message

iLok Services (https://status.ilok.com/) have been restored. If you are still experiencing issues with iLok licenses for Pro Tools please "Contact Support" or "Start Your Support Case" at...
Forum: Licensing & Accounts 04-03-2021, 01:45 PM
Replies: 18
Views: 1,232
Posted By Avid
Re: iLok PACE error message

Sorry for the disruption. We are in touch with the iLok team and they are working to resolve it.

We will update this thread with more info, and status can be found at https://status.ilok.com
Forum: Pro Tools | Sync X & SYNC HD 03-25-2021, 12:05 PM
Replies: 0
Views: 455
Posted By Avid
Post Pro Tools | Sync X... Start Here!

Pro Tools | Sync X serves as the backbone of modern audio post production, providing reliable low-jitter clocking and near sample-accurate lock with frame edge alignment. It’s a critical component...
Forum: Technical Alerts 03-25-2021, 10:16 AM
Replies: 0
Views: 2,626
Posted By Avid
Post Pro Tools v2021.3 Now Available

Pro Tools 2021.3 is now available for all active Pro Tools and Pro Tools | Ultimate Software Updates + Support Plans and Subscriptions as well as Pro Tools First macOS users.

Please update using...
Showing results 1 to 25 of 500

 
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