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Search: Posts Made By: EddieJones
Forum: Avid S1, S3, Dock and Control 06-09-2021, 09:30 AM
Replies: 67
Views: 11,257
Posted By EddieJones
Re: S1 knob always writing

Please keep me posted on this and if you don't get sorted in a week or so.
Forum: Avid S1, S3, Dock and Control 06-07-2021, 10:06 AM
Replies: 67
Views: 11,257
Posted By EddieJones
Re: S1 knob always writing

I am looking in to this for you and will help get it resolved satisfactorily.
Forum: Avid S1, S3, Dock and Control 04-30-2021, 09:39 AM
Replies: 67
Views: 11,257
Posted By EddieJones
Re: S1 knob always writing

Sorry for your issues. Firstly, yes both the knob and fader issues were fixed a year ago. If you contact Avid Support not the dealer, they should be able to help you if you state it's one of these...
Forum: Avid S1, S3, Dock and Control 04-08-2021, 01:39 PM
Replies: 67
Views: 11,257
Posted By EddieJones
Re: S1 knob always writing

Sadly, we had to fall back to our standard warranty policy after a year of advanced returns due to many users not returning the faulty S1's. Sorry for the hassle.
Forum: Avid S1, S3, Dock and Control 04-08-2021, 01:32 PM
Replies: 67
Views: 11,257
Posted By EddieJones
Re: S1 knob always writing

The part where Avid pays the postage both ways in under a paid support contract or for the initial return period for this issue.
Is the S1 still under a year old?
Forum: Avid S1, S3, Dock and Control 10-23-2020, 09:05 AM
Replies: 67
Views: 11,257
Posted By EddieJones
Re: S1 knob always writing

Can I get your case number please?

This is the current policy for S1 returns: S1 Returns/Warranty (https://avid.secure.force.com/pkb/articles/compatibility/Avid-S1-Warranty-Policy)
...
Forum: Avid S1, S3, Dock and Control 10-09-2020, 08:31 AM
Replies: 67
Views: 11,257
Posted By EddieJones
Re: S1 knob always writing

I'm still trying to get you sorted.....
Forum: Avid S1, S3, Dock and Control 10-02-2020, 12:22 PM
Replies: 67
Views: 11,257
Posted By EddieJones
Re: S1 knob always writing

This should not be the case...push for a new unit first.
Forum: Avid S1, S3, Dock and Control 05-11-2020, 09:10 AM
Replies: 67
Views: 11,257
Posted By EddieJones
Re: S1 knob always writing

Thanks, I'll get the guide updated. We removed a lot of the non essential fader moves in later firmware.
Other things to try if you havent already is make sure the adapter setting in the Mac are...
Forum: Avid S1, S3, Dock and Control 05-10-2020, 09:31 AM
Replies: 67
Views: 11,257
Posted By EddieJones
Re: S1 knob always writing

FYI: The faders don't jump on the S1 when turning it on.

Are the lights on the USB to Ethernet flashing? Can you check to make sure the S1 isn't setup for a Static IP Appendix B: Setting IP...
Forum: Avid S1, S3, Dock and Control 05-09-2020, 04:29 PM
Replies: 67
Views: 11,257
Posted By EddieJones
Re: S1 knob always writing

I'm sorry you are having issues with your S1. It's true that there have been a couple of hardware issues with some units(caused by a bad 3rd party chip) but we also have many thousands of satisfied...
Forum: Avid S1, S3, Dock and Control 05-08-2020, 08:42 AM
Replies: 67
Views: 11,257
Posted By EddieJones
Re: S1 knob always writing

No it seems random.
Forum: Avid S1, S3, Dock and Control 05-08-2020, 08:26 AM
Replies: 67
Views: 11,257
Posted By EddieJones
Re: S1 knob always writing

Sadly I do think you do need to return them.
Forum: Avid S1, S3, Dock and Control 05-08-2020, 08:20 AM
Replies: 67
Views: 11,257
Posted By EddieJones
Re: S1 knob always writing

We think it a hardware issue so would be very surprised if a different version of PT changed the behavior. Please test more and let me know. Thanks Eddie
Forum: Avid S1, S3, Dock and Control 04-20-2020, 11:54 AM
Replies: 67
Views: 11,257
Posted By EddieJones
Re: S1 knob always writing

Yes unfortunately this lock down is causing delays, please PM me the case number if you don't here anything in the next few days.
Forum: Avid S1, S3, Dock and Control 04-13-2020, 11:40 AM
Replies: 67
Views: 11,257
Posted By EddieJones
Re: S1 knob always writing

Please contact Avid Support.
Forum: Avid S1, S3, Dock and Control 02-03-2020, 12:09 PM
Replies: 67
Views: 11,257
Posted By EddieJones
Re: S1 knob always writing

If you contact customer support they can get a new one for you....and we can get it back to investigate why.
Forum: Avid S1, S3, Dock and Control 01-28-2020, 09:56 AM
Replies: 67
Views: 11,257
Posted By EddieJones
Re: S1 knob always writing

Unfortunately this does sound like a hardware issue. Please contact Avid Customer Support to get the units replaced (and we can then get them back and see what's causing it)...
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