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Search: Posts Made By: Hugh-H
Forum: Pro Tools | MTRX & MTRX Studio 02-14-2023, 01:16 PM
Replies: 4
Views: 1,248
Posted By Hugh-H
Re: MTRX Studio as a standalone processor

Hello SonicSloth (great sobriquet),
Thanks for the information, based on what you're saying the MTRX Studio may do what we want it to do. I know a LOT of PT operators here in LA but none have the...
Forum: Pro Tools | MTRX & MTRX Studio 02-13-2023, 11:47 AM
Replies: 4
Views: 1,248
Posted By Hugh-H
MTRX Studio as a standalone processor

Hello,
Unfortunately our current monitor processor in use in a number of our studios is no longer being manufactured so we need to find a replacement.
I twice attempted to submit a question to the...
Forum: Pro Tools 01-21-2023, 02:51 PM
Replies: 12
Views: 2,576
Posted By Hugh-H
Re: PT22 + MacStudio + RME MadiFX - not functioning

Hello again,
The particularly interesting part of this is that RME is trying to get ahead here - there will come some OS version where kernel drivers cannot be used and DriverKit drivers will be the...
Forum: Pro Tools 01-20-2023, 11:12 AM
Replies: 12
Views: 2,576
Posted By Hugh-H
Re: PT22 + MacStudio + RME MadiFX - not functioning

Hello,
I'm writing this in case anyone else needs assistance and is searching this issue, we've seemingly found the cause and workaround.

RME was unable to assist, we sent crash reports but...
Forum: Pro Tools HDX & HD Native Systems (Mac) 12-28-2022, 11:55 AM
Replies: 19
Views: 4,216
Posted By Hugh-H
Re: HDX firmware update killed yet another card

Hello again,
Well disappointing news again. Avid's solution for upgrading our remaining cards without bricking one is to pay $399/year/card for a Hardware Advantage program which will replace the...
Forum: Pro Tools HDX & HD Native Systems (Mac) 12-17-2022, 05:24 PM
Replies: 19
Views: 4,216
Posted By Hugh-H
Re: HDX firmware update killed yet another card

Hello,
Avid did the right thing this time, but that's only 3 of the 7 failures they've covered, the other 4 I had to pay for.
I understand warranties - a pain in the rear but that's what it is. ...
Forum: Pro Tools 12-13-2022, 04:01 PM
Replies: 12
Views: 2,576
Posted By Hugh-H
Re: PT22 + MacStudio + RME MadiFX - not functioning

Hello,
Thank you for the follow up -

@audiogamble -
The RME driver locks up when PT attempts to use it as it's interface and as mentioned previously PT works fine with other interfaces.
It's...
Forum: Pro Tools 12-12-2022, 05:52 PM
Replies: 12
Views: 2,576
Posted By Hugh-H
PT22 + MacStudio + RME MadiFX - not functioning

Hello,

I'm having an issue running PT22 on a MacStudio M1Max with an RME HDSPe MadiFX interface in an expansion chassis. I'll check on the RME forum but I'm posting here because the system works...
Forum: Pro Tools HDX & HD Native Systems (Mac) 12-12-2022, 12:43 PM
Replies: 19
Views: 4,216
Posted By Hugh-H
Re: HDX firmware update killed yet another card

Hello,
With no replacement cards available Avid offered to repair this one for free. The repair took a few days and a few more days of testing. After being down a system for approximately two months...
Forum: Pro Tools HDX & HD Native Systems (Mac) 11-15-2022, 02:38 PM
Replies: 19
Views: 4,216
Posted By Hugh-H
Re: HDX firmware update killed yet another card

Hello,
Ok this is a good one. After SIX WEEKS of back and forth the latest communique from Avid -



As with the previous SIX CARDS that Avid's updates killed, I told our accountant what was...
Forum: Pro Tools HDX & HD Native Systems (Mac) 11-10-2022, 04:51 PM
Replies: 19
Views: 4,216
Posted By Hugh-H
Re: HDX firmware update killed yet another card

Hello,
Still in process - Avid reps have been polite but this seems to take a long time with many back and forth “try this test” most of which I’ve done.
1st tier support said essentially “out of...
Forum: Pro Tools HDX & HD Native Systems (Mac) 10-12-2022, 03:11 PM
Replies: 19
Views: 4,216
Posted By Hugh-H
Re: HDX firmware update killed yet another card

Hello Farhoof,

In the past failures a variety of OS, Mac 5.1, expansion chassis types, daws, etc. There's no currently discernible pattern on our end except that we've received a significant...
Forum: Pro Tools HDX & HD Native Systems (Mac) 10-11-2022, 07:45 PM
Replies: 19
Views: 4,216
Posted By Hugh-H
Re: HDX firmware update killed yet another card

Hello,
We have I think 10 cards, so in the last 8 years how many firmware updates times 10 cards is that?
When a group of us several years ago had a run of bad cards there appeared to be a serial...
Forum: Pro Tools HDX & HD Native Systems (Mac) 10-10-2022, 11:59 AM
Replies: 19
Views: 4,216
Posted By Hugh-H
HDX firmware update killed yet another card

Hello,
Over the years I've had HDX firmware updates kill 7 of our HDX cards, the most recent this weekend moving a system from PT20 to PT21. We lost a daw and are replacing it with a Mac Studio and...
Forum: Pro Tools HDX & HD Native Systems (Mac) 10-10-2022, 11:49 AM
Replies: 7
Views: 1,387
Posted By Hugh-H
Re: HDX Mac System Upgrade Questions

Hello,
Well... mostly fine. You can rename the old one and it still launches fine and the new version will install as ProTools. The only issues you run into doing this is with the HDX Drivers, PT...
Forum: Pro Tools 09-30-2022, 03:19 PM
Replies: 5
Views: 952
Posted By Hugh-H
Forum: Pro Tools 09-30-2022, 12:10 PM
Replies: 5
Views: 952
Posted By Hugh-H
Re: Pro Tools DigiLink I/O license

Hello Jeffro,
The link mentioned that the Digilink license will still be needed if using PT 12.6 through 21.12. We move our 5 ultimate licenses around between versions as early as v19.
Does...
Forum: Pro Tools 09-17-2022, 01:55 PM
Replies: 6
Views: 1,738
Posted By Hugh-H
Re: HD Native Thunderbolt won't update firmware

Hello nsureit,
If you don’t mind me asking what did Avid charge to upgrade your firmware?
Thanks,
H
Forum: Post - Surround - Video 06-10-2022, 07:17 PM
Replies: 15
Views: 2,492
Posted By Hugh-H
Re: Source-Connect cross-platform compatibility???

Hello EGS,

I understand your frustration, the following comments you may already be aware of and I hope you're not insulted. For you network experts some of these notes are simplified for this...
Forum: Post - Surround - Video 03-31-2022, 07:06 PM
Replies: 4
Views: 1,162
Posted By Hugh-H
Re: Thunderbolt 4

Hello zzz,

For the BM device is it the Ultra Studio Express that’s powered over tb? If so that won’t work as the tb3>tb2 adapter doesn’t pass tb power to bus powered devices. There’s a small power...
Forum: Pro Tools 12-22-2021, 03:28 PM
Replies: 11
Views: 1,475
Posted By Hugh-H
Re: HD keeps going to sleep

Hello,
One thing to be aware of with SSDs - their built-in controllers will sometimes put the SSD to sleep after an extended period of time, different models have different times that are not...
Forum: Pro Tools 11-04-2021, 11:16 AM
Replies: 0
Views: 282
Posted By Hugh-H
The sound of PT renewal sighing again

Hello,

With lots of systems to keep up with each year it's quite the process to make sure the renewals happen on time, especially now that we're forced into subscription to remain current if we...
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-12-2021, 06:15 PM
Replies: 4
Views: 1,216
Posted By Hugh-H
Re: anyone using the Sonnet - Echo III Desktop HDX-3 enclosure?

Hello,
We use a lot of the rack version of the chassis both with HDX3 and with Nuendo using RME. They are very reliable. If using the desktop version be careful of the thunderbolt cable being...
Forum: Avid S1, S3, Dock and Control App 05-15-2021, 02:16 PM
Replies: 29
Views: 6,570
Posted By Hugh-H
Re: Which IP ports for AVID Control?

Hello,
We're not able to put individual routers on our networks nor implement WiFi. IT security is an issue. We do as Luke suggested making the iPads hard wired.
Hugh
Forum: Pro Tools HDX & HD Native Systems (Mac) 05-14-2021, 01:34 PM
Replies: 3
Views: 771
Posted By Hugh-H
Re: Added 2nd HDX card; RX580 video card fan rubbing against it! Yikes!

Hello,
All ours are that way, we put small adhesive feet on the 580 cards to space them from other cards. Works great on our remaining 5,1s.
Hugh
Showing results 1 to 25 of 236

 
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