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Search: Posts Made By: jeffro
Forum: Licensing & Accounts Today, 08:54 PM
Replies: 5
Views: 85
Posted By jeffro
Re: Can't activate Pro Tools 12 after re-install.

The problem isn't OS compatibility - you only have a PT11 Free Sdnt Upgrade in your iLok account which is a bundle including Pro Tools 10 and Pro Tools 11 licenses. That cannot authorize 12.x. ...
Forum: Licensing & Accounts 09-21-2022, 12:31 PM
Replies: 3
Views: 196
Posted By jeffro
Re: Transfer Avid Dolby Atmos Production Suite Ilok license/ Reset Requested Help

Welcome to the community.

No reset requests in the queue for your iLok User ID, and the only support case I see in your account is from today simply for License / Re-Activation (no product...
Forum: Pro Tools | Carbon 09-21-2022, 11:44 AM
Replies: 77
Views: 6,124
Posted By jeffro
Re: Carbon - How to renew? Perpetual or subscription?

Started a support case for you so watch for an email update. Please also check your Products Not Yet Downloaded in my.avid.com (https://my.avid.com) since you also have a Pro Tools Ultimate waiting...
Forum: Licensing & Accounts 09-20-2022, 06:20 PM
Replies: 3
Views: 176
Posted By jeffro
Re: Testing out PT Artist subscription

Yes.
You'd need to install v2022.4/higher for Pro Tools Artist. Get the needed version from the Avid Download Center (https://my.avid.com/esd/Product/Information/109).
You can start a...
Forum: Pro Tools 09-20-2022, 10:09 AM
Replies: 3
Views: 181
Posted By jeffro
Re: Avid Link - Lounges Not Working

Working correctly here - any others seeing this issue?

Next step might be to Clear Cache Files in Prefs and report back. Thanks!
Forum: Pro Tools 09-20-2022, 10:07 AM
Replies: 4
Views: 281
Posted By jeffro
Re: Pro-Tools Studio - licenses nightmare etc.

Your Pro Tools Studio license only includes 1 'seat' so it can't be activated in multiple locations.

Your license is currently in your iLok Cloud which is set to Managed mode (so it acts like a...
Forum: Pro Tools 09-19-2022, 10:16 PM
Replies: 7
Views: 402
Posted By jeffro
Re: Avid Complete Plugin Bundle with Subscription Not Working.

CS would need to review your product & account to try and identify the culprit (you can log a support ticket via Access the Support Center in my.avid.com (https://my.avid.com)), but I did a manual...
Forum: Pro Tools 09-16-2022, 11:06 AM
Replies: 2
Views: 234
Posted By jeffro
Re: Studio to Flex

No software re-install needed, just activate the new license.
Forum: Licensing & Accounts 09-14-2022, 09:12 AM
Replies: 2
Views: 230
Posted By jeffro
Re: Monthly License Renewal Fails Each Month - Pro Tools Studio

I couldn't find your account based on your DUC email... can you please start a support case via the Access the Support Center link in my.avid.com or Create A Case for Account Support at...
Forum: Getting Started 09-12-2022, 05:44 PM
Replies: 6
Views: 256
Posted By jeffro
Re: Midi editor greyed out!!

Welcome to the community.

The keyboard on the left of the MIDI Editor can be used to preview your VI, but to add MIDI notes... draw them in, play a MIDI Controller or use the virtual MIDI...
Forum: Licensing & Accounts 09-08-2022, 11:25 AM
Replies: 3
Views: 290
Posted By jeffro
Re: Protools Perpetual Education licence to Full licence conversion.

Ask them to check for a GET CURRENT upgrade in the pop-up for their Pro Tools Studio in my.avid.com/products (https://my.avid.com/products), otherwise they can purchase this Upgrade from a reseller...
Forum: Licensing & Accounts 09-07-2022, 10:32 PM
Replies: 1
Views: 179
Posted By jeffro
Re: License transfer problem, ASC problem

Welcome to the community, and sorry about the trouble. Looks like this was solved through your support case on 9/1 but please reply to the case notice email if you still need assistance. Thanks!
Forum: Licensing & Accounts 09-07-2022, 10:29 PM
Replies: 1
Views: 155
Posted By jeffro
Re: Error trying to create lost iLok case

Welcome to the community and sorry for the delay.

Your ASC is still in my.avid.com/products/notyetdownloaded (https://my.avid.com/products/notyetdownloaded) so please click Activate Product then...
Forum: Licensing & Accounts 09-07-2022, 08:56 PM
Replies: 13
Views: 405
Posted By jeffro
Re: Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my S

Correct on all points. Sorry this happened to you (through no fault of your own) but I agree... better that it came to light now. Thanks for your patience working through this and for helping us...
Forum: Licensing & Accounts 09-07-2022, 06:52 PM
Replies: 13
Views: 405
Posted By jeffro
Re: Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my S

That's the problem - renewing your plan didn't change any of your licenses. It should have pushed the Release Limit of your Pro Tools license as well as the expiration of your plug-ins by a year....
Forum: Licensing & Accounts 09-07-2022, 05:59 PM
Replies: 1
Views: 651
Posted By jeffro
Re: Pro Tools Studio Perpetual EDU License Reinstatement Issue

Welcome to the community. Looks like this was handled via the support case you logged. All good?
Forum: Licensing & Accounts 09-07-2022, 05:52 PM
Replies: 13
Views: 405
Posted By jeffro
Re: Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my S

That KB article is speaking only to the bonus plug-in licenses which get updated just before the plan's anniversary date - the PT license itself gets updated at renewal (otherwise it couldn't run...
Forum: Licensing & Accounts 09-06-2022, 09:51 PM
Replies: 13
Views: 405
Posted By jeffro
Re: Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my S

Found your account & product and that KB article isn't actually related here. All the licenses for your product were not in sync - including the PT bundle's Release Limit date. We should look into...
Forum: Licensing & Accounts 09-06-2022, 12:13 PM
Replies: 13
Views: 405
Posted By jeffro
Re: Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my S

Are you referring to avid.secure.force.com/pkb/articles/FAQ/bonus-plug-in-expiration-date (https://avid.secure.force.com/pkb/articles/FAQ/bonus-plug-in-expiration-date?)? Strange that it's related...
Forum: Licensing & Accounts 09-02-2022, 08:38 PM
Replies: 9
Views: 303
Posted By jeffro
Re: Pro Tools Studio "License EXPIRED"??

Welcome to the community. Please check your email and reply to the case notice, thanks!
Forum: Licensing & Accounts 09-02-2022, 05:52 PM
Replies: 9
Views: 303
Posted By jeffro
Re: All visible licenses expired

In iLok License Manager... Close Your Cloud Session then either (a) Open Your Cloud Session or (b) activate the licenses to your iLok2. I see you have a support case open as well so please watch for...
Forum: Pro Tools 09-02-2022, 10:22 AM
Replies: 29
Views: 719
Posted By jeffro
Re: Just updated tp PT 2022.7 and now PT does not recognise my iLok licence - please

The Release Limit shows the latest version of PT that a license will authorize based on its release date (https://avid.secure.force.com/pkb/articles/faq/en393795). Yours in in EU format, so Jul 22,...
Forum: Pro Tools 09-02-2022, 10:03 AM
Replies: 6
Views: 810
Posted By jeffro
Re: PT Artist-Full or dumb down version?

The "Pro Tools Ultimate and Studio only" comment is specific to multichannel tracks. Pro Tools Artist does have stereo tracks.

https://www.avid.com/pro-tools/comparison has more info but please...
Forum: Pro Tools 09-01-2022, 12:11 PM
Replies: 2
Views: 136
Posted By jeffro
Re: Application Manager - Window Issue

Application Manager was replaced by Avid Link (https://avid.secure.force.com/pkb/articles/Download/Avid-Application-Manager) shortly after that 2018.10 release, so I'd recommend uninstalling...
Forum: Licensing & Accounts 08-31-2022, 08:04 PM
Replies: 19
Views: 9,602
Posted By jeffro
Re: Not gettng a Password Reset email

Welcome to the community.

Looks like your issue was resolved via your support case. All good?
Showing results 1 to 25 of 500

 
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