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Search: Posts Made By: MCorbin
Forum: Pro Tools | Carbon Yesterday, 06:36 PM
Replies: 51
Views: 1,320
Posted By MCorbin
Re: Carbon - How to renew? Perpetual or subscription?

Kevin

Are you getting that on a license that had been extended???

If so, can you send me a PM or email w the SID & avid.com account so I can have it looked into?

m
Forum: Pro Tools | Carbon 01-13-2022, 08:59 AM
Replies: 51
Views: 1,320
Posted By MCorbin
Re: Carbon - How to renew? Perpetual or subscription?

Hey all!

So the Perpetual Parachute has been fixed in the Dev side. We need to test it, but it should be ready for prime time soon, albeit late. Thank you for all of your patience AND questions.
...
Forum: Pro Tools | Carbon 01-07-2022, 11:23 AM
Replies: 51
Views: 1,320
Posted By MCorbin
Re: Carbon - How to renew? Perpetual or subscription?

Alberto

You will eventually have two license to renew... The original PT Subscription and the bonus PT Ult Perpetual license. It's your choice to renew one, both, or none... but hopefully not...
Forum: Pro Tools | Carbon 01-06-2022, 04:07 PM
Replies: 51
Views: 1,320
Posted By MCorbin
Re: Carbon - How to renew? Perpetual or subscription?

Baaack!

Let's start with the simple part... you ALL currently have a Pro Tools Ultimate Perpetual license in your Products Not Downloaded.

It is a normal perpetual license with a year of...
Forum: Pro Tools | Carbon 01-04-2022, 12:55 PM
Replies: 51
Views: 1,320
Posted By MCorbin
Re: Carbon - How to renew? Perpetual or subscription?

Hey all, I'll reply back with more detail once I am back in the office, but lemme TRY to quell some of the confusion...

The parachute, as one of you stated earlier, did not deploy. There is a bug...
Forum: Avid S1, S3, Dock and Control 12-09-2021, 12:42 PM
Replies: 3
Views: 534
Posted By MCorbin
Re: PT 2021.10 - Monterey - M1 Max - EuCon - Joy

You might consider giving PT 2021.12 a spin as well. There were several Monterey improvements in it, although we are not quite to a place to qualify the OS.
...
Forum: Pro Tools HDX & HD Native Systems (Mac) 12-06-2021, 09:45 AM
Replies: 13
Views: 671
Posted By MCorbin
Re: MTRX with new OS/PT

Noted, I'll work on getting some Dante info added to the Guide. I'll get a KB posted before the guide though...
Forum: Pro Tools HDX & HD Native Systems (Mac) 12-03-2021, 08:18 AM
Replies: 13
Views: 671
Posted By MCorbin
Re: MTRX with new OS/PT

DADMan is supported with the latest Pro Tools release, 2021.10 and is supported on macOSX 10.10 - 10.15 & 11.x with Intel or M1 processor.
...
Forum: Avid S1, S3, Dock and Control 11-19-2021, 09:45 AM
Replies: 2
Views: 225
Posted By MCorbin
Re: Komplete Kontrol with an S3 in Pro Tools 2021.10

Dizzi45Z

Could you start a case and provide a video for me? I'd like to get a closer look at this.

https://avid.secure.force.com/pkb/articles/en_US/how_to/Support-Plan-Case-Creation

mark
Forum: Pro Tools | Carbon 11-16-2021, 09:48 AM
Replies: 18
Views: 1,035
Posted By MCorbin
Re: S/PDIF output

Ah, sorry Dominic, I was on Holiday when this case was created. I've taken over ownership and will work on shepherding the case along with Engineering.

m
Forum: Pro Tools HDX & HD Native Systems (Mac) 11-16-2021, 07:46 AM
Replies: 5
Views: 398
Posted By MCorbin
Re: MTRX Sample Rate Change = Click click Click Crash

Jeff

Could you let me know a few pieces of information please?

DADMan Version
PT Version
Clock settings for DADMan (Sync Source & Adapt To)
PT clock settings

When you are changing SR,...
Forum: Pro Tools | Carbon 11-03-2021, 09:10 AM
Replies: 32
Views: 2,431
Posted By MCorbin
Re: I/O Error Regarding Output Paths

I'm baaaack!

Can anyone experiencing the issue get a case going please so we can begin to collect some more detailed information for Engineering to fix the issue? Thanks!
...
Forum: Pro Tools | Carbon 11-03-2021, 09:09 AM
Replies: 18
Views: 1,035
Posted By MCorbin
Re: S/PDIF output

dominicperry

Could you get a case started so we can start getting additional information to Engineering?

Please post or DM me your case numbers so I can shepherd them.
...
Forum: Pro Tools | Carbon 10-28-2021, 03:52 AM
Replies: 32
Views: 2,431
Posted By MCorbin
Re: I/O Error Regarding Output Paths

Could those of you having this issue please get a case started so we can start getting additional information to Engineering?

I'll be out of the office for a few days, but please post or DM me...
Forum: Avid S1, S3, Dock and Control 09-24-2021, 09:26 AM
Replies: 3
Views: 313
Posted By MCorbin
Re: S1 keeps disconnecting from Eucon-Mac

In regard to the Reverb Return bus constantly popping up, this may be a hardware issue, can you open up a support case and let me know?

As for the networking, are you connected directly to your...
Forum: Avid S1, S3, Dock and Control 09-23-2021, 07:44 AM
Replies: 3
Views: 410
Posted By MCorbin
Re: Avid S1 suddenly disappeared from My Surfaces (EuControl)

OpiZA

Did you install any virus protection software or instantiate a firewall or anything? If you release the mac address reservation, does that improve? Have to reset/power cycled the router as...
Forum: Pro Tools | Carbon 09-22-2021, 08:02 AM
Replies: 7
Views: 335
Posted By MCorbin
Re: question about PT update renewals

JTC111

Were you just asking via Chat and no one responded? Lemme know please...

m
Forum: Pro Tools | Carbon 09-21-2021, 09:25 AM
Replies: 7
Views: 335
Posted By MCorbin
Re: question about PT update renewals

JTC111

Did you open a case? If so can you let me know what it is so I can work on getting you an answer?

mark
Forum: Avid S1, S3, Dock and Control 09-20-2021, 12:10 PM
Replies: 3
Views: 619
Posted By MCorbin
Re: Network question S3 and iPad (mac)

Apple removed the password option from ad hoc a while back, I don't recall which OS version, but it's been a while since you could set a password on a computer generated wifi.

Aside from a network...
Forum: Pro Tools | Carbon 09-16-2021, 08:13 AM
Replies: 3
Views: 434
Posted By MCorbin
Re: Still Carbon Problems Must Find An Answer..

Great, thank you tomhartman!

I'll have someone reach out with instructions for the session and images.

Mark
Forum: Avid S1, S3, Dock and Control 09-16-2021, 08:09 AM
Replies: 1
Views: 262
Posted By MCorbin
Re: S3 Registration Details Location

Hey TrentWilliams

Once the Transfer of Ownership is completed by Avid, you should see an "Avid S3 Control Surface CR" entry in your My Products section.

If you don't, please reach out to the...
Forum: Pro Tools | Carbon 09-15-2021, 09:58 AM
Replies: 3
Views: 434
Posted By MCorbin
Re: Still Carbon Problems Must Find An Answer..

Hey tomhartman

Can you get a case started for me please and let me know the case number so we can work on getting this resolved? You can include the pic and session file, no media, in the case as...
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-09-2021, 07:47 AM
Replies: 2
Views: 449
Posted By MCorbin
Re: HD IO analog in cards red vs blue

No discernible difference. Keep the one that is your preferred color...

m
Forum: Pro Tools | Carbon 09-08-2021, 01:52 PM
Replies: 39
Views: 6,535
Posted By MCorbin
Re: Pro Tools Carbon Laptop Fan Noise

Thanks MatheWood. I'm getting someone to pick up the case today.

m
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-08-2021, 01:48 PM
Replies: 19
Views: 1,005
Posted By MCorbin
Re: MTRX Studio Speaker Pop When Changing Sample Rates

Hey Ryan

Can you please start a case and let me know the case number so we can dig in a bit?

https://avid.secure.force.com/pkb/articles/en_US/how_to/Support-Plan-Case-Creation

Please...
Showing results 1 to 25 of 82

 
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