Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Search Forums

Showing results 1 to 25 of 500
Search took 0.11 seconds.
Search: Posts Made By: jeffro
Forum: Licensing & Accounts Yesterday, 01:18 PM
Replies: 5
Views: 120
Posted By jeffro
Re: Missing system ID, no products under my account

Thanks for adding that info. If you crossgraded from your perpetual license then you qualified for the first 2 years of subscription at $99US. If auto-renew was disabled and you missed the 2nd year...
Forum: Licensing & Accounts 01-15-2022, 09:17 PM
Replies: 5
Views: 120
Posted By jeffro
Re: Missing system ID, no products under my account

Welcome to the community.

The grace period is for a Software Updates + Support Plan included with perpetual licenses (it's cheaper to renew while that plan is active). If you had a subscription...
Forum: Licensing & Accounts 01-15-2022, 11:09 AM
Replies: 1
Views: 17
Posted By jeffro
Re: Missing licenses on myavid

Found your support case so will reply there...
Forum: Licensing & Accounts 01-14-2022, 04:41 PM
Replies: 2
Views: 105
Posted By jeffro
Re: DINR Plugin Issue

Welcome to the community.

I see 4 cases started by you today... all are still set to Pending Submission so I'll submit one of them for you. (DINR is a 32-bit plug-in so won't work with Pro Tools...
Forum: Pro Tools 2021 01-14-2022, 10:14 AM
Replies: 7
Views: 204
Posted By jeffro
Re: Collaboration sharing markers

Can you please add me as a Contact then either add me to the Project or start a new one and add me? Would like to see if I can assist.
Forum: Pro Tools 2021 01-14-2022, 10:11 AM
Replies: 4
Views: 246
Posted By jeffro
Re: I just installed Pro Tools 2021.12 and show 2021.6...why?

Good to know you solved it. If you run into this again, right+click the icon in your Dock and select Options > Show In Finder, then Get Info on the selected app to check the version. If needed, you...
Forum: Licensing & Accounts 01-12-2022, 07:06 PM
Replies: 2
Views: 84
Posted By jeffro
Re: ilok renewal issue

Welcome to the community. Escalating your case...
Forum: Licensing & Accounts 01-11-2022, 06:50 PM
Replies: 1
Views: 64
Posted By jeffro
Re: Auto Renewal OFF

With Auto Renewal off it should not bill you. Tried to check your account using your DUC email but I couldn't find a product with a Nov 11 date. If needed, you can Create A Case via my.avid.com...
Forum: Licensing & Accounts 01-11-2022, 06:39 PM
Replies: 5
Views: 108
Posted By jeffro
Re: wont accept payment

Welcome to the community and sorry for the trouble. There are options to get support for store issues at avid.com/learn-and-support/contact-audio-and-music-support...
Forum: Licensing & Accounts 01-06-2022, 02:31 PM
Replies: 3
Views: 117
Posted By jeffro
Re: License not deposited into iLok license manager

Welcome to the community. I escalated your case so please watch for a case notice email.
Forum: Licensing & Accounts 01-06-2022, 11:30 AM
Replies: 1
Views: 196
Posted By jeffro
Re: Missing licenses on myavid

Welcome to the community.

I see that you started a few cases for this issue so please look for a case update email and reply as needed. Thanks!
Forum: Licensing & Accounts 01-06-2022, 11:00 AM
Replies: 6
Views: 256
Posted By jeffro
Re: ProTools License Gone Missing During Reinstatment

I see that your case was updated and I triple-checked your accounts to confirm your product and licenses are all correct.
Forum: Licensing & Accounts 01-06-2022, 10:16 AM
Replies: 6
Views: 256
Posted By jeffro
Re: ProTools License Gone Missing During Reinstatment

Welcome to the community.

Sorry for the trouble. I checked in on your case and it looks like this has been resolved with an update from the CS rep. Please check your email and reply there if...
Forum: Pro Tools | First Discussion 01-06-2022, 10:05 AM
Replies: 2
Views: 193
Posted By jeffro
Re: minimum system required for pro tools first

Welcome to the community.

Using the Knowledge Base Search link above to search for Pro Tools First requirements...
Forum: Licensing & Accounts 01-04-2022, 12:42 AM
Replies: 1
Views: 136
Posted By jeffro
Re: Error while Reinstating Ultimate plans

Looks like this is being handled through your support case. Resolved now?
Forum: Licensing & Accounts 01-04-2022, 12:15 AM
Replies: 3
Views: 140
Posted By jeffro
Re: URGENT! Please help. Pro Tools Subscription/License not showing up in iLok Manage

Your product/licenses should be correct now and I have escalated your case for review. Sorry for the disruption.
Forum: Licensing & Accounts 01-03-2022, 10:44 AM
Replies: 23
Views: 1,106
Posted By jeffro
Re: PACE iLok Error stops PT from booting

Maybe you're looking at ilok.com in a browser? Launch the iLok License Manager app (Applications folder or from your Dock) and go to File > Close Your Cloud Session.
Forum: Licensing & Accounts 01-03-2022, 10:34 AM
Replies: 3
Views: 140
Posted By jeffro
Re: URGENT! Please help. Pro Tools Subscription/License not showing up in iLok Manage

Welcome to the community. I see you have a case in progress so will escalate that.
Forum: Technical Alerts 12-31-2021, 09:44 PM
Replies: 1
Views: 2,189
Posted By jeffro
Re: Pro Tools Product Redemption Issue!

We have identified the root cause & fixed the problem, and are updating any affected accounts. If your product is not redeeming/activating correctly please start a support case via the link above....
Forum: Licensing & Accounts 12-31-2021, 05:32 PM
Replies: 14
Views: 303
Posted By jeffro
Forum: Pro Tools 2021 12-31-2021, 05:25 PM
Replies: 5
Views: 359
Posted By jeffro
Re: PT Perpetual Reinstatement Q's

Correct. See avid.secure.force.com/pkb/articles/FAQ/FAQs-1-Year-Upgrade-with-Software-Updates-Support-Plan-2021...
Forum: Pro Tools 2021 12-31-2021, 04:48 PM
Replies: 5
Views: 359
Posted By jeffro
Re: PT Perpetual Reinstatement Q's

A Reinstatement (or Upgrade sold during Dec 2021) provides a bundle of licenses that will authorize v10 up through the Release Limit date on that license (seen in the Details for a perpetual...
Forum: Licensing & Accounts 12-31-2021, 02:28 PM
Replies: 14
Views: 303
Posted By jeffro
Re: Anyone from Support, I'm desperate, need help on activation before it expires

Updated your case so please check your email and respond with the requested info. Thanks.
Forum: Licensing & Accounts 12-31-2021, 02:19 PM
Replies: 4
Views: 197
Posted By jeffro
Re: Cannot open Pro Tools (iLok only showing plug-ins, no program/purchased via avid.

Welcome to the community.

Found your case and will reply there.
Forum: Licensing & Accounts 12-29-2021, 07:57 PM
Replies: 5
Views: 241
Posted By jeffro
Re: Missing renewal field on PT product page

Great suggestion. I edited avid.force.com/pkb/articles/How_To/Pro-Tools-Upgrade-Plan-Renewal-Reseller (https://avid.force.com/pkb/articles/How_To/Pro-Tools-Upgrade-Plan-Renewal-Reseller) based on...
Showing results 1 to 25 of 500

 
Forum Jump

All times are GMT -7. The time now is 10:35 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com